Thank you for joining the Intel communities.
Please reply with the system report to assist you better.
Go to Intel® Graphics and Control Panel > Options > information Center > Save.
Also, I will appreciate if you can post the msinfo32.
- Please press Windows Key + R to open the Run Menu
- Type msinfo32 and click OK
- While viewing the System Summary node go to File then Save (Please do not use Export)
- Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.