Thank you for joining the Intel communities.
Please reply with the system report to assist you better.
Go to Intel® Graphics and Control Panel > Options > information Center > Save.
Also, I will appreciate if you can post the msinfo32.
- Please press Windows Key + R to open the Run Menu
- Type msinfo32 and click OK
- While viewing the System Summary node go to File then Save (Please do not use Export)
- Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.
I have solved the problem but now I can find no way to remove my post so I stop getting emails for every person who has posted on this issue. Can you help me? thanks
I’m glad that your issue has been resolved and thank you for taken the time to let us know.
Do you mind sharing with us how you solved the problem so other people can benefit of it?