5 Replies Latest reply on Feb 10, 2016 8:16 AM by allan_intel

    NUC6i5SYH Windows 7 x64 install USB3 stops working at Windows Setup Screen

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      Windows 7 Pro x64 USB stops working when I get to the Windows 7 Setup Screen (where you set the user name).  I can't use the mouse or keyboard.

       

      I used the Windows 7 USB 3.0 creator utility.

       

      I tried to a Windows 7 System Recovery Options to Load Drivers (USB_3.0_Win7_64_4.0.2.42) and install the three setup information files: HCSwitch and Win7.  HCSwitch failed but the Win7 succeeded.

       

      Any thoughts to how to fix this?

       

      Thanks...