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Intel Pentium G4400 with Gigabyte Z170XP-SLI Display Driver Fail?

EWebe
Beginner
2,313 Views

Problem: I recently bought the new Skylake Pentium g4400 processor and have combined it with a Z170XP-SLI Gigabyte Motherboard. The problem I keep having is that the display driver will randomly fail, I do a lot of multimedia and video work and the instability is causing problems. I also need to know if this is a hardware failure or a fix that can be done through software, mainly because if it is a hardware problem I need to return my parts while they are still under warranty. Can certain combinations of motherboards and processors cause this problem? If so is it permanent?

Info & Specifications:

I can also provide event logs from Windows Event Viewer or any other necessary info if needed, any help would be much appreciated, thanks!

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5 Replies
IUman
Honored Contributor II
1,218 Views

Hello Weberet,

Thank you for joining the Intel communities.

Try installing the following driver for this unit, you can download it here:

https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]

Please let me know how it goes.

Best regards,

Ivan

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EWebe
Beginner
1,218 Views

Hello Ivan thanks for the response!

I installed the driver yesterday but seem to still experience sporadic display driver failures. I experienced another one moments ago. Is their any way to find out if this is a hardware problem or hardware compatibility issue? I want to make sure my system's hardware isn't defective.

Is there a way to log display driver failures and their causes?

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IUman
Honored Contributor II
1,218 Views

Basically the best way to diagnose hardware problems is testing your system with different parts if you have them available.

At this point I still don't know what exactly the problem is, you said the driver fails but we don't know how it is failing, are you getting Blue Screen of Death, you system freezes etc?

Please reply with your hardware configuration, RAM model and part number, video card model (if applicable), BIOS version etc.

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EWebe
Beginner
1,218 Views

Describing the failure:

 

What will happen is I will be using various applications on my computer (Word, Firefox, Chrome, Spotify, etc.) and the system will freeze up, various screen elements will go black, and then I will get a notification that looks almost exactly like this (except it says Intel instead of AMD):

More system information:

I have no graphics card, I'm running purely on the Intel integrated graphics.

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IUman
Honored Contributor II
1,218 Views

Hi Weberet,

Thank you for the information you have kindly provided.

This is not a hardware issue, this is a software issue, I have seen some customers solving this problem following the steps at the following link:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005482.html Errors Reported By Microsoft for Graphics Drivers

If that does not work I will appreciate if you could fill the information at the following link in order to help you solving this problem.

/thread/77761 https://communities.intel.com/thread/77761

As well, we will appreciate if you could download the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility.

Download Intel® System Support Utility and save the application to your system.

Open the application and click Scan to see system and device information.

Click Save. The file can be saved to any accessible location on your computer and upload the file to this thread.

Best regards,

Ivan

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