3 Replies Latest reply on Feb 12, 2016 5:51 AM by ivanu_intel

    Cannot update graphics driver


      I cannot install a graphics driver due to "minimum requirements" please help!

        • 1. Re: Cannot update graphics driver

          Hello Hope,


          Thank you for joining the Intel communities.


          What is the model number of your system?


          I will appreciate if you can post the msinfo32.

          1. Please press Windows Key + R to open the Run Menu
          2. Type msinfo32 and click OK
          3. While viewing the System Summary node go to File then Save (Please do not use Export)
          4. Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.


          Best regards,



          • 2. Re: Cannot update graphics driver
            OS NameMicrosoft Windows 10 Pro
            Version10.0.10586 Build 10586
            Other OS DescriptionNot Available
            OS ManufacturerMicrosoft Corporation
            System NameOWNER-PC
            System ManufacturerGigabyte Technology Co., Ltd.
            System ModelG41M-ES2L
            System Typex64-based PC
            System SKU
            ProcessorPentium(R) Dual-Core  CPU      E5200  @ 2.50GHz, 1700 Mhz, 2 Core(s), 2 Logical Processor(s)
            BIOS Version/DateAward Software International, Inc. F1, 2/3/2009
            SMBIOS Version2.4
            Embedded Controller Version255.255
            BIOS ModeLegacy
            BaseBoard ManufacturerGigabyte Technology Co., Ltd.
            BaseBoard ModelNot Available
            BaseBoard NameBase Board
            Platform RoleDesktop
            Secure Boot StateUnsupported
            PCR7 ConfigurationBinding Not Possible
            Windows DirectoryC:\WINDOWS
            System DirectoryC:\WINDOWS\system32
            Boot Device\Device\HarddiskVolume1
            LocaleUnited States
            Hardware Abstraction LayerVersion = "10.0.10586.0"
            User NameOwner-PC\Hope
            Time ZonePacific Standard Time
            Installed Physical Memory (RAM)4.00 GB
            Total Physical Memory3.75 GB
            Available Physical Memory1.46 GB
            Total Virtual Memory8.50 GB
            Available Virtual Memory5.50 GB
            Page File Space4.75 GB
            Page FileC:\pagefile.sys
            Hyper-V - VM Monitor Mode ExtensionsNo
            Hyper-V - Second Level Address Translation ExtensionsNo
            Hyper-V - Virtualization Enabled in FirmwareNo
            Hyper-V - Data Execution ProtectionYes
            • 3. Re: Cannot update graphics driver

              Hello Hope,


              It took me some time to come around to this post and to be able to help you.


              According with the processor you have you don’t need a driver for this processor, if you are looking for an Intel graphics driver you will need to get it based on the motherboard model you have.


              I can see you have the motherboard Gigabyte G41M-ES2L and you should be able to download any driver you need from the following website.


              NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.


              Any driver for your system will be at that website and if it is not available or not supported I suggest contacting Gigabyte support.



              Best regards,