1 2 Previous Next 23 Replies Latest reply on Feb 14, 2016 7:31 AM by rashwanmohamed

    CPU frequency fail

    IntelNaj

      Hey

       

      Recently got a problem with my CPU. It's running at 3064MHz instead of 2940MHz

       

      I have run the Diagnostic tool and this is the info I get:

       

      --- IPDT64 - Revision: 3.0.0.23.W.MP

      --- IPDT64 - Start Time: 28.01.2016 11.28.34

       

       

      --------------------------------------------------------------------

      Processor 1

      --------------------------------------------------------------------

      Genuine Intel CPU Test

      Module Version: 1.0.12.64b.W

      Start Time: Thu Jan 28 11:28:34 2016

      Test Result - PASS

      Expected: GenuineIntel

      Detected: GenuineIntel

      End Time: Thu Jan 28 11:28:35 2016

      Total Time:  seconds: 1

      --------------------------------------------------------------------

      Temperature Test

      Module Version: 1.0.12.64b.W

      Start Time: Thu Jan 28 11:28:35 2016

      Test Result - PASS

      Expected: Greater than 1 degrees below max

      Received: 44 degrees below max

      End Time: Thu Jan 28 11:28:36 2016

      Total Time:  seconds: 1

      --------------------------------------------------------------------

      CPU Brand String Test

      Module Version: 1.0.12.64b.W

      Start Time: Thu Jan 28 11:28:36 2016

      Test Result - PASS

      Expected String Parts: As Defined in BrandString_LocalConfig.xml

      Detected: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz

      End Time: Thu Jan 28 11:28:36 2016

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      Module - CPUFreq.exe did not create a results file.

      --------------------------------------------------------------------

      --- IPDT64 - Temperature Monitor Results

      Temperature Monitor will begin when CPULoad Test starts

      Temperature Monitor Stopped

       

       

      --------------------------------------------------------------------

       

       

      System Information

      ------------------

      Processor Name: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz

      Processor Information: Intel64 Family 6 Model 30 Stepping 5

      Number of Physical Cores: 4

      Number of Logical Cores: 8

      Installed System Memory: 8 GB

      Operating System: Microsoft Windows 10 Pro 64-biters

      Graphics Information: NVIDIA GeForce GTX 960

      System Product: P55A-UD3

      System BIOS: F11

      --------------------------------------------------------------------

       

       

      --- IPDT64 - End Time: 28.01.2016 11.28.37

      --- IPDT64 - Result: Fail

      --------------------------------------------------------------------

        • 1. Re: CPU frequency fail
          michael.

          As far as I know my processor has no problems, but I wanted to run the tool because I saw the issue here.

           

          I have the same problem, the diagnostic tool gives me the same error:

           

          Module - CPUFreq.exe did not create a results file.

           

          and

           

          --- IPDT64 - Result: Fail

           

          However when I let it loop (Tools--> Looping--> On):

           

          --- IPDT64 - Revision: 3.0.0.23.W.MP

           

          (...)

           

          Brand String Module Success

           

          Wrong argument type format for argument -htlr

          Option -htlr invalid
          Test Information
          CPUFreq.exe compares the value between expected and detected CPU frequency
          base clock frequency and QPI rate.

          Possible options are as follows
          -h            Help or Usage this message
                          Example
                          CPUFreq.exe -h

          -info         Information switch publishes parallel information
                          using the following scheme
                          parallelyesnosocketyesnocoreyesno
                          Example
                          CPUFreq.exe -info

          -resultName   The resultName switch provides a way to name
                          the results file as desired.
                          This is for the convenience of the control program.
                          Example
                          CPUFreq.exe -resultName CPUFreq_results_01.txt

          -c            If present this option will display text in various colors
                          Example
                          CPUFreq.exe -c

          -htlr d.dd  Higher tolerance acceptable for detected CPU frequency
                          default is 0.05.
                          Example
                          CPUFreq.exe -htlr 0.06

          -ltlr d.dd  Lower tolerance acceptable for detected CPU frequency
                          default is 0.05.
                          Example
                          CPUFreq.exe -ltlr 0.06

          -nc           Skip the comparison test between expected and
                          detected CPU frequency base clock and QPI rate
                          will only display CPU frequency base clock and QPI rate.
                          Example
                          CPUFreq.exe -nc

          -runtsc       Use only TSC method to calculate detected CPU frequency
                          Example
                          CPUFreq.exe -runtsc

          -rqty d     Number of loop to run the CPU calculation method
                          to get a more stabilised CPU frequency value
                          default is 5 only applicable for APERFMPERF method
                          Example
                          CPUFreq.exe -rqty 10

          -qpitlr d   Acceptable tolerance for detected QPI rate
                          default is 5.
                          Example
                          CPUFreq.exe -qpitlr 5

          -skiptest     Skip CPUFreq test.
                          Example
                          CPUFreq.exe -skiptest

          -skipqpi      Skip QPI rate test.
                          Example
                          CPUFreq.exe -skipqpi

          -d            Debug option
                          Example
                          CPUFreq.exe -d

          Dependencies
                         GlobalConfig.xml
                         CPUFreq_LocalConfig.xml
                         WinRing0x64.dll
                         WinRing0x64.sys


          Copyright C 2015 Intel Corporation

          CPUFreq has invalid arguments
          Return Status  4

          Module - CPUFreq.exe did not create a Results file.

          IPDT64 Failed

           

          I left the irrelevant information behind ( by (...) where the tool behaves normally).

           

          Can somebody look into this because I think that it's an error inside the Intel Processor Diagnostic Tool (wrong arguments for CPUFreq).

           

          I ran all the IPDT Test Modules in the command line, every test was successful.

          • 2. Re: CPU frequency fail
            allan_intel

            The latest IPDT version should integrate CPU frequency detection improvement. The processor diagnostic tool should pass.

            If there are no issues with your computer processing data it might be just a small problem with the processor diagnostic tool. I have been running the latest IPDT on several computers around my area and I did not get same IPDT64 Failed.

            Make sure you have loaded default settings in BIOS and run the test again.


            Allan.

            • 3. Re: CPU frequency fail
              michael.

              I went back to default BIOS settings, I ran the test again but I have the same error.

               

              Could you try to run the test but with a clean install of the tool (not an update). And please be sure that you have 3.0.0.23.W.MP and run the 64bit version which is provided here Download Intel® Processor Diagnostic Tool .

               

              The 32-bit Download Intel® Processor Diagnostic Tool (32-bit) is another version, so please take the 64-bit version.

               

              I also tried to run the 'cpufreq.exe -htlr' and I got the same error in cmd as I get when I loop the test, of course I got the same error because I didn't change the tolerance.

              • 4. Re: CPU frequency fail
                michael.

                I checked again with a clean install of the old version and there is no problem with the old version, only with version 3.0.0.23W.MP

                • 5. Re: CPU frequency fail
                  Baszczer

                  Hi,

                  I have this problem too. Version 2.20.0.0.W.MP-1_x64 works like a charm and version 3.0.0.23.W.MP_x64 does not.

                  • 6. Re: CPU frequency fail
                    Flap

                    Hello,

                    I have this problem, aswell, but my CPU DOESN'T works as it should.

                    I've got an i5 3470 @3.20GHz and when (trying to) playing games like Farcry 4 or Metalgear Solid 5 (if this is considered advertising, I'll edit my post), the CPU goes Airplane mode (jk, it turns really fast really loud), my screen blackens and I can't do anything else but pressing the power button of the Computer to reboot.

                    I'd like to reinstall the drivers, but i cannot find them. This Link is for the CPU, but it has no button to download.

                    https://downloadcenter.intel.com/download/22533/Intel-Graphics-Drivers-for-Intel-Core-Pentium-and-Celeron-Processors

                     

                    The Intel Driver Update Utility 2.4 wants to download the INF-Update-Utility-EXE, but fails for some reason it doesnt share with me.

                    After installing it manually, the Software still thinks I should install it. I installed the version 10.0.27

                     

                    Computer specs:

                    Directupload.net - 5wluj4zi.jpghttp://www.directupload.net/file/d/4249/5wluj4zi_jpg.htm

                    Directupload.net - joyjs34r.png

                     

                    It wasn't always like this, 2 months ago (last time i played games) i was able to play Fallout 4 without problems. The cooler-fan was noisy, indeed, but i was able to play with good graphics.

                    Now it crashes as described above with the lowest graphic setting possible.

                     

                    Cheers

                    • 7. Re: CPU frequency fail
                      michael.

                      Hi,

                       

                      This could indeed be a driver issue. Note that a CPU doesn't need a driver, the GPU needs one

                      For your integrated graphics, I would recommend Download Intel® HD Graphics Driver for Windows 7*, 8.1*, 10 (3rd Gen & BYT)

                       

                      For your dedicated graphics (the one that plays the games), I would recommend you to use this tool from Nvidia: Download GeForce Experience | NVIDIA | GeForce and check there for driver updates for your integrated graphics card. It also shows the recommended settings for the games that are supported by the tool. Once it's installed, you can access it by looking at your task bar in the right down corner where the nvidia logo is, click on it and select 'open geforce experience'. You can check for the most recent Nvidia drivers from the drivers tab, and at the games tab you can let the tool scan for games and let it show you the most optimal settings for your game.

                       

                      I hope that this works.

                      • 8. Re: CPU frequency fail
                        noxcivi

                        I got the same problem. Made a fresh install on my SandyBridge-based notebook and on my Broadwell-based desktop pc and both end up with:

                         

                        --- IPDT64 - Revision: 3.0.0.23.W.MP

                        --- IPDT64 - Start Time: 31.01.2016 15:46:13

                        --------------------------------------------------------------------

                        [...]

                        --------------------------------------------------------------------

                        Module - CPUFreq.exe did not create a results file.

                        -------------------------------------------------------------

                         

                        But when run from the cmd line with admin privs CPUFreq.exe produces a perfectly fine CPUFreq_Results.txt file.

                        So please fix the Program. My guess is, that the module CPUFreq does not get started by IPDT correctly.

                        • 9. Re: CPU frequency fail
                          Flap

                          Thanks for your reply Michael,

                          sadly it didnt help to install the driver, problem didn't change.

                          The NVidia driver was already installed and the Geforce Experience tool has no updates for me.

                           

                          It's a little bit embaressing, the Intel Processor Diagnostic Tool tells me, I have only my standard VGA grafikchip installed.

                          (See link)

                          http://fs5.directupload.net/images/160201/cvqlq6hu.jpg

                          This really could be the root of my problem right? How do i tell the processor not to ignore my lovely grafik chip?

                          If it matters, both screens (VGA and HDMI) are plugged to the NVidia chip, so if its broken I shouldn't see something, right?

                           

                          I'd appreaciate any hint,

                          Laurin

                          • 10. Re: CPU frequency fail
                            michael.

                            Hi,

                             

                            It's 'normal' that the Intel Processer Diagnostic tool doesn't show the Nvidia graphics card, it shows only Intel products because it can test them.

                             

                            If you want to be sure that your graphics card works properly (which I think it does, because like you say if it doesn't work you wouldn't be able to do anything) you can go to Device Manager and than you can select Graphics, there should be a Nvidia and an Intel GPU listed. If there is no 'unknown device' listed or an exclamation mark in a yellow triangle visible there is normally no problem.

                             

                            Can you check your driver version in Geforce Experience (just to be sure )? It should say for your graphics card:

                             

                            Version 361.75

                            Freigabedatum: 2016.1.27

                             

                            If the version is not correct you can check for updates in the driver tab of Geforce Experience in the upper right corner.

                            Or you can download it over here NVIDIA DRIVERS GeForce Game Ready Driver WHQL

                             

                            Could you also check if the appropriate settings are used to play your games in the Geforce Experience (if you play on too high settings it may also cause problems).

                            Go to the Geforce Experience and do this:

                            1) go to the Games tab

                            2) scan for games if there are no games listed

                            3) see if the settings are optimized, or see if there is a setting that is too high

                             

                            You can also check in the Nvidia Control Panel if the settings for your games are correct (if it uses the right graphics card, like you said):

                            1) go to the Nvidia Control Panel (click on the Nvidia icon on your task bar, and go to Nvidia control panel)

                            2) go to manage 3D settings

                            3) go to program settings

                            4) look for your games in the list

                            5) click on a game and check if the Nvidia GPU is selected at number 2. of that page.

                             

                            Also, make sure that the Windows updates are installed, this could be a temporary bug that has been resolved already.

                             

                            I hope that this works, if it doesn't work don't be afraid to ask!

                            • 11. Re: CPU frequency fail
                              Flap

                              The NVidiachip is fine (says the device manager), but the standard VGA chip has an yellow "!", it has following message: "Device cannot be started. (Code 10)"

                              My nvidia driver version is 10.18.13.6175, from the 22.01.2016.

                               

                              The Geforce Experience has both games listed (MGS5 and FC4). In both games there is optimal setting, but just a "-" at the current setting, which makes me believe it hasn't been startet.

                              So I thought to download the current chipsetdriver from MSI Deutschland - B75MA-P45, but I couldn't install the On-Board VGA Drivers, it says "I don't have the minimum requirements to install the software" but I definitivly have the MSI B74MA-P45 mainboard (looked inside the PC).

                              While the PC was open i thought to run FC4 another time, to check if the other 3 drivers I installed  had some effect. I noticed that the fan of the NVidia chip also increases its frequency-rotation and for the first time the fans went down after the game crashed. (turned the PC fast down to prevent that it gets too hot).

                               

                              In the Nvidia Control Panel is FC4 listed. It says everywhere "using global settings" and "controlled by application". (with an NVidia logo).

                               

                              I got no clue what to do

                               

                              Have a good night,

                              Laurin

                              • 12. Re: CPU frequency fail
                                Endersword

                                My CPU is skylake i5 6500 .I used intel diagnostic tool and I recevied  a message as like "CPUFreq.exe did not create a Results file" .And right side on the screen I saw  CPU frequency fail.What is that means.Is there a problem?

                                • 13. Re: CPU frequency fail
                                  michael.

                                  It's normal, it's a problem in the Intel Processor Diagnostig Tool. Don't worry about it We all have this same problem on our good working processors.

                                  • 14. Re: CPU frequency fail
                                    michael.

                                    Okay, you have the most recent version, but maybe the Nvidia graphics driver hasn't installed correctly, try this:

                                    1) Download this one: NVIDIA DRIVERS GeForce Game Ready Driver WHQL

                                    2) Install the driver but in the step 'options' select 'advanced'.

                                    3) Select in the next tab: 'do a clean install'

                                    4) Click next and the driver will be installed and all the previous configurations will be removed, this way if there was a fault, it will be corrected.

                                     

                                    About your standard VGA chip: also remove that driver, reboot again and install this driver: Download Intel® HD Graphics Driver for Windows 7*, 8.1*, 10 (3rd Gen & BYT) (Don't forget that you need the 64-bit version! Not the 32-bit version!)

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