Thank you for joining the Intel communities.
Did you system work fine before? When did you start having this problem, do you remember by any chance downloading or installing some type of software etc?
Is a laptop what you have? Please reply with the model number.
Is it Windows 10 that you’re using? If yes, try installing our latest driver, you can download it here:
no, not windows 10 though I did download it, hated it and had problems, and returned via system restore to windows 8. The problem happened some time after that.
yes a lap top and Asus keeps trying and failing to download a recommended update for the graphics file
not sure where to find the model number
Well, you could try our generic driver you can download it here:
At this point to understand very clearly what you want to do is to stop your system to update your drivers automatically from Windows update, correct?
You can find you system model with the msinfo32.
- Please press Windows Key + R to open the Run Menu
- Type msinfo32 and click OK
- While viewing the System Summary node go to File then Save (Please do not use Export)
- Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access and then you can post it here.