3 Replies Latest reply on Feb 3, 2016 3:54 PM by mikec_intel

    Skylake i5-6500 HD530 blanking-off/on screen

    pyramidak

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      My new unfortunately intel computer when power on my screen casually get blank, is off and quickly on again = loosing signal. The processor graphic, a whole new computer, is useless in this way.

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Always and irregularly and when I try to use projector on HDMI instead of monitor on DVI playing movie, it´s on and off continuesly.

      Hardware (HW)

      Brand and Model of the system.

      no brand and model

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      only processor HD 530 in skylake 6500

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Samsung S27A850D DVI

      Projector Benq W1080ST HDMI

      - both devices are for 100% sure in perfect conditions

      How much memory [RAM] in the system (see note2 below).

      DDR4 Kingston 2x8GB 2133MHz CL14

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Chieftec SFX-500GD 500W
      ASRock Z170 Pro4S, DD4, PCIe 3.0, M.2
      Intel Skylake i5-6500 HD530 socket 1151
      DDR4 Kingston 2x8GB 2133MHz CL14
      256GB Samsung SSD 950 Pro, M.2, NVMe

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64bit clean install and fully updated with latest drivers

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      latest bios 3.0 in ASRock motherboard and no affect - problem is same as before

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Latest from Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]  (20.19.15.4352) 15.40.14.64.4352 and 15.40.10.64.4300 before.

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Display resolution & refresh rate setting of each display (see note2 below).

      1920x1080 59or60 Hz both screens

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. not much steps needed, is happening from turn on of computer
      2. video not much needed, it´s really loosing signal from graphic card sporadically irregularly and with projector and movie continuesly.
      3. writing this on such a computer is really pain
      4. so the computer is working, but the signal from your graphic processor is interrupting.
      5. Help, please!

      ...