Answers (N/A if not applicable)
Provide a detailed description of the issue
My new unfortunately intel computer when power on my screen casually get blank, is off and quickly on again = loosing signal. The processor graphic, a whole new computer, is useless in this way.
Does it fail every single time, or only sometimes?
Always and irregularly and when I try to use projector on HDMI instead of monitor on DVI playing movie, it´s on and off continuesly.
Brand and Model of the system.
no brand and model
Hybrid or switchable graphics system?
only processor HD 530 in skylake 6500
Make and model of any Displays that are used to see the issue (see note2 below).
Samsung S27A850D DVI
Projector Benq W1080ST HDMI
- both devices are for 100% sure in perfect conditions
How much memory [RAM] in the system (see note2 below).
DDR4 Kingston 2x8GB 2133MHz CL14
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 64bit clean install and fully updated with latest drivers
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
latest bios 3.0 in ASRock motherboard and no affect - problem is same as before
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Latest from Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen] (184.108.40.20652) 220.127.116.11.4352 and 18.104.22.168.4300 before.
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920x1080 59or60 Hz both screens
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.