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Skylake i5-6500 HD530 blanking-off/on screen

ZJant
Beginner
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Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

My new unfortunately intel computer when power on my screen casually get blank, is off and quickly on again = loosing signal. The processor graphic, a whole new computer, is useless in this way.

Does it fail every single time, or only sometimes?

 

If you can offer a % rate please do.

Always and irregularly and when I try to use projector on HDMI instead of monitor on DVI playing movie, it´s on and off continuesly.

Hardware (HW)

Brand and Model of the system.

no brand and model

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

only processor HD 530 in skylake 6500

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

Samsung S27A850D DVI

Projector Benq W1080ST HDMI

- both devices are for 100% sure in perfect conditions

How much memory [RAM] in the system (see note2 below).

DDR4 Kingston 2x8GB 2133MHz CL14

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Chieftec SFX-500GD 500W<tr...
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3 Replies
Anonymous
Not applicable
383 Views

Hi pyramidak,

Let's try to narrow down the issue. Please do a test using motherboard, CPU, 1 memory stick. Try to get into the BIOS, check if processor is running at 3.2GHz (Base Frequency) and review memory speed. They should run at 2133MHz.

Then, restart your system and go to your operating system. Download and run our Intel® Processor Diagnostic Tool. Review the results, Expect frequency and Current should be the same. Send me the results.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool

Regards,

 

Mike C
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ZJant
Beginner
383 Views

It was bad motherboard. Processor is alright.

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Anonymous
Not applicable
383 Views

Hi pyramidak,

Thank you for your feedback.

Regards,

 

Mike C
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