8 Replies Latest reply on Feb 4, 2016 2:02 AM by xMAGWAJx

    Problem with HD 530(i5 6600K) connected to my TV

    xMAGWAJx

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      When i connect my motherboard (Gigabyte GA-Z170X-Gaming 7) to my Tv (Toshiba 42xv550 - full hd with 3x hdmi 1.3a) using HDMI (tried different cables) i have no picture on my tv, but if i connect it to another device it shows everything (bios post screen / windows loading ). The problem is not in tv and cables - checked it on many devices and everything works fine. all hdmi ports worked with every device.

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      It fails to show any thing on screen every time - no bios post screen / no windows loading

      Hardware (HW)

      Brand and Model of the system.

      Build it my self

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Using integrated graphics card.

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      1) Monitor - Dell 24" u2410 - full hd (1920 x 1200) - tried it using HDMI.

      2) tried TV - It was an old Samsung with 1366 x 768

      3) Old LG tv - Full hd.

      Every device worked fine.

       

      problem is with - Toshiba 42XV550

      How much memory [RAM] in the system (see note2 below).

      16Gb DDR4 - CORSAIR CMK16GX4M2B3000C15 DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Used original XBOX 360 - wire and two cheap noname cables (all wires work fine with other devices)

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64bit

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel VGA Driver - 15.40.16.64.4364

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      1920 x 1080p with 60hz refresh rate

      AC or DC mode, i.e. is power cable plugged in or not?

      220 v

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Turn pc on
      2. Wait for loading
      3. Nothing happens ( no post screen / no windows loading on screen) but system is loading


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