Answers (N/A if not applicable)
Provide a detailed description of the issue
When i connect my motherboard (Gigabyte GA-Z170X-Gaming 7) to my Tv (Toshiba 42xv550 - full hd with 3x hdmi 1.3a) using HDMI (tried different cables) i have no picture on my tv, but if i connect it to another device it shows everything (bios post screen / windows loading ). The problem is not in tv and cables - checked it on many devices and everything works fine. all hdmi ports worked with every device.
Does it fail every single time, or only sometimes?
It fails to show any thing on screen every time - no bios post screen / no windows loading
Brand and Model of the system.
Build it my self
Hybrid or switchable graphics system?
Using integrated graphics card.
Make and model of any Displays that are used to see the issue (see note2 below).
1) Monitor - Dell 24" u2410 - full hd (1920 x 1200) - tried it using HDMI.
2) tried TV - It was an old Samsung with 1366 x 768
3) Old LG tv - Full hd.
Every device worked fine.
problem is with - Toshiba 42XV550
How much memory [RAM] in the system (see note2 below).
16Gb DDR4 - CORSAIR CMK16GX4M2B3000C15 DDR4
Provide any other hardware needed to replicate the issue.
Used original XBOX 360 - wire and two cheap noname cables (all wires work fine with other devices)
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 64bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Intel VGA Driver - 126.96.36.199.4364
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 x 1080p with 60hz refresh rate
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
The problem is happening only with Toshiba 42xv550. Did you change the video input settings of your TV manually? Also, turn the NUC on and change TV video resolution manually. Let’s try to narrow down the issue.
Hi. Ok to narrow it down: This problem appears when i use connection on my MOTHERBOARD (Gigabyte GA-Z170X-Gaming 7) to use INTEGRATED GRAPHICS CARD in CPU (i5 6600K - it has Intel HD 530) using ONBOARD connector HDMI 2.0 => i connect it to my TV (Toshiba 42xv550 - it has full HD resolution 1920 x 1080p and i can't change resolution or any other options except VIDEO input (P.S. i have tried all 3 hdmi ports they all are 1.3a standart and all work fine with other devices... such as XBOX 360 / Playstation 3 / Playstation 4 / My old PC / also i have pluged in my old graphics card (ASUS GeForce 8800GT) and it pics up my Tv ... but the problem is that it overheats and i can't use it for long and it's very loud - so that's why i need / various notebooks with HDMI OUT etc... -so in conclusion the problem is not in TV Toshiba 42xv550). The odd thing is that if i start the system it would load as if it recognized the out put device (but won't show any thing on screen - no post screen / no windows loading) and if i unplug it from Toshiba 42xv550 and connect it to other TV every thing works fine. I think it's a problem with firmware of video card ... that it can't recognize my device!
You are getting a compatibility issue between the monitor and Intel® HD graphics; however, you have HDMI cables version 1.3 and the recommendation is 1.4a or higher. I suggest you to do a test with a higher quality of video cable.
Intel® HD graphics supports DisplayPort 1.2 too.
More details about your processor at
Today I bought Display port to HDMI wire and i will check if it works... and i will try to test it with hdmi cable with higher cable version - but they supposed to be backward compatible
I will be waiting your response.
Hi. Using Display port to HDMI wire solves the problem. But what about HDMI output ... why my TV does not pick up signal from HDMI output?
It is necessary to use a HDMI 1.4a or higher HDMI cable (fast speed)
Well i don't think it will help .. because i have OLD TV (Toshiba 42xv550) and it has 3x HDMI ports with 1.3a standart... Right now i found a workaround and for now it works. But i think you need to look in to this issue and make some improvements...