4 Replies Latest reply on Feb 1, 2016 5:56 AM by Amy_Intel

    DirectShow renderer crashed in igdumdim32.dll

    rd_bram

      We have an application crash dump from customer's computer

      It said system crashed on Intel graphics driver.

      Could provide full dump to Intel upon request.

      Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
      Product: WinNt, suite: SingleUserTS
      Machine Name:
      Debug session time: Sun Jan 24 16:11:35.000 2016 (UTC + 3:00)
      System Uptime: 0 days 0:19:59.533
      Process Uptime: 0 days 0:00:11.000
      
      0:048> !analyze -v
      *******************************************************************************
      *                                                                             *
      *                        Exception Analysis                                   *
      *                                                                             *
      *******************************************************************************
      
      CONTEXT:  (.ecxr)
      eax=00000016 ebx=136ef3e4 ecx=052035ec edx=052035dc esi=00000000 edi=051e1100
      eip=70a049e1 esp=136ef2a0 ebp=136ef3d0 iopl=0         nv up ei pl nz na po nc
      cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
      igdumdim32!OpenAdapter+0x5d031:
      70a049e1 3b460c          cmp     eax,dword ptr [esi+0Ch] ds:002b:0000000c=????????
      Resetting default scope
      
      FAULTING_IP: 
      igdumdim32!OpenAdapter+5d031
      70a049e1 3b460c          cmp     eax,dword ptr [esi+0Ch]
      
      EXCEPTION_RECORD:  (.exr -1)
      ExceptionAddress: 70a049e1 (igdumdim32!OpenAdapter+0x0005d031)
         ExceptionCode: c0000005 (Access violation)
        ExceptionFlags: 00000000
      NumberParameters: 2
         Parameter[0]: 00000000
         Parameter[1]: 0000000c
      Attempt to read from address 0000000c
      
      DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_READ
      
      PROCESS_NAME:  ****
      
      ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
      
      EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
      
      EXCEPTION_PARAMETER1:  00000000
      
      EXCEPTION_PARAMETER2:  0000000c
      
      READ_ADDRESS:  0000000c 
      
      FOLLOWUP_IP: 
      igdumdim32!OpenAdapter+5d031
      70a049e1 3b460c          cmp     eax,dword ptr [esi+0Ch]
      
      BUGCHECK_STR:  NULL_CLASS_PTR_READ
      
      NTGLOBALFLAG:  0
      
      APPLICATION_VERIFIER_FLAGS:  0
      
      APP:  newsplan.exe
      
      ANALYSIS_VERSION: 10.0.10240.9 amd64fre
      
      LAST_CONTROL_TRANSFER:  from 709fe89e to 70a049e1
      
      STACK_TEXT:  
      WARNING: Stack unwind information not available. Following frames may be wrong.
      136ef3d0 709fe89e 14210001 fff5b000 0064f5ec igdumdim32!OpenAdapter+0x5d031
      136ef428 709da6bd 051e1100 038a4b38 00000000 igdumdim32!OpenAdapter+0x56eee
      136ef4b0 73741013 051e1100 136ef4e4 038aa118 igdumdim32!OpenAdapter+0x32d0d
      136ef4f4 7373e017 051e8c88 2d9d1c72 00000000 ddraw!DdFlip+0xb6
      136ef5c0 7518f2b0 052fdd58 00000000 00000001 ddraw!DD_Surface_Flip+0x710
      136ef5e0 7518d645 052fdcf8 136ef750 0099d128 quartz!CAllocatorPresenter::FlipSurface+0x38
      136ef620 7518d875 052fdcf8 00000008 00000001 quartz!CAllocatorPresenter::PresentImageWorker+0x1d7
      136ef644 7519cdab 00000000 00000000 00000000 quartz!CAllocatorPresenter::PresentImage+0x106
      136ef65c 75190793 0da35420 00000000 136ef750 quartz!CVMRFilter::CIVMRImagePresenter::PresentImage+0x2c
      136ef6fc 75190b3a 136ef750 0db696e0 00000000 quartz!CImageSync::DoRenderSample+0xdb
      136ef720 75190c44 00000000 009b83a0 136ef7e4 quartz!CImageSync::ReceiveWorker+0xad
      136ef730 751813fa 0da03ee8 136ef750 2bb457ab quartz!CImageSync::Receive+0x46
      136ef7e4 75206c22 009b83a0 0db69728 00000000 quartz!CVMRInputPin::Receive+0x387
      136ef804 75206f76 00000000 00930f48 0da35630 quartz!CTransformFilter::Receive+0x6b
      136ef818 7516e5cf 0da354fc 00930f48 00930f48 quartz!CTransformInputPin::Receive+0x33
      ...
      SYMBOL_STACK_INDEX:  0
      
      SYMBOL_NAME:  igdumdim32!OpenAdapter+5d031
      
      FOLLOWUP_NAME:  MachineOwner
      
      MODULE_NAME: igdumdim32
      
      IMAGE_NAME:  igdumdim32.dll
      
      DEBUG_FLR_IMAGE_TIMESTAMP:  565b0d54
      
      STACK_COMMAND:  .ecxr ; kb
      
      FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_igdumdim32.dll!OpenAdapter
      
      BUCKET_ID:  NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031
      
      PRIMARY_PROBLEM_CLASS:  NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031
      
      FAILURE_PROBLEM_CLASS:  NULL_CLASS_PTR_READ
      
      FAILURE_EXCEPTION_CODE:  c0000005
      
      FAILURE_IMAGE_NAME:  igdumdim32.dll
      
      FAILURE_FUNCTION_NAME:  OpenAdapter
      
      FAILURE_SYMBOL_NAME:  igdumdim32.dll!OpenAdapter
      
      ANALYSIS_SOURCE:  UM
      
      FAILURE_ID_HASH_STRING:  um:null_class_ptr_read_c0000005_igdumdim32.dll!openadapter
      
      FAILURE_ID_HASH:  {5714aa33-ebe6-fea4-c6f8-c505804ecc09}
      
      Followup:     MachineOwner
      ---------
      
      0:048> lmv m igdumdim32
      Browse full module list
      start    end        module name
      70990000 71389000   igdumdim32   (export symbols)       igdumdim32.dll
          Loaded symbol image file: igdumdim32.dll
          Image path: C:\Windows\System32\igdumdim32.dll
          Image name: igdumdim32.dll
          Browse all global symbols  functions  data
          Timestamp:        Sun Nov 29 17:36:04 2015 (565B0D54)
          CheckSum:         00A021CA
          ImageSize:        009F9000
          File version:     10.18.10.4338
          Product version:  10.18.10.4338
          File flags:       0 (Mask 3F)
          File OS:          40004 NT Win32
          File type:        2.8 Dll
          File date:        00000000.00000000
          Translations:     0409.04b0
          CompanyName:      Intel Corporation
          ProductName:      Intel HD Graphics Drivers for Windows 8(R)
          InternalName:     igdumdim32.dll
          OriginalFilename: igdumdim32.dll
          ProductVersion:   10.18.10.4338
          FileVersion:      10.18.10.4338
          FileDescription:  User Mode Driver for Intel(R) Graphics Technology
          LegalCopyright:   Copyright (c) 1998-2012 Intel Corporation.
      
      

      The hardware configuration is Lenovo IdeaCentre Q190 (Intel® Pentium® Dual Core 2127U 1.90GHz)

       

      System configuration from Intel SSU is attached.