3 Replies Latest reply on Jan 28, 2016 10:35 AM by mikec_intel

    NUC5i5MYHE and USB 3.0 with External Drives

    LawrencePepper

      Have a NUC5i5MYHE which has Windows Server 2012 R2 installed. All drivers were downloaded from Intel and loaded. The NUC will not recognize certain USB 3.0 external drives. On the ones it does it shows an Error in the Device Manager saying that The drivers for this device are not installed. (code 28). I have downloaded and installed all drivers available for Windows Server 2012 R2 for this NUC. All USB flash drives that are used on the NUC work fine and do not have this issue. Only external Spinning Disk drives.

       

      I am trying to connect a ioSafe Waterproof/Fireproof external 2TB USB 3.0 drive to the NUC for back up purposes. When I do the drive icon in File Explorer keeps flashing on and off and I can not access the drive.

       

      When I connect a Western Digital 2.5 inch USB 3.0 External 1TB drive it will be recognized and work but it show the error in Device Manager listed above.

       

      Any ideas?