Let's verify the following:
1. Make sure you have the latest BIOS in your system (double check how to perform this on motherboard's website).
2. Manually install the graphics driver for your device.
3. Make sure you are using compatible RAM with these specs DDR3-1333/1600, DDR3L-1333/1600 @ 1.5V
4. Test the system with the drivers below, select the correct OS version (32/64-bit).
The registry change done in the video could be tested, however it is not fully recommended to "mess" with registry keys.
I look forward to your outcome with this.
1-I'm already on the latest BIOS version.
2-I will try that, by doing a manual install from the device manager.
3-My RAM is 1600.
I already tested the registry fix. It makes the crashes happen less frequently but they still happen. I tested my system under Debian and it works perfectly, that means that there is a problem with the driver and not with my hardware.
I manually installed the driver you linked, the crashes happen less often than with older versions from my motherboard's manufacturer but the crashes STILL happen specially on video related tasks. I deleted the registy fix as well.
Can you confirm if the engineering team is aware of the root of this issue?
Sure I can send this for review.
I would like to gather some information from your system to do this.
Is this happening while using specific applications or programs?
Please provide me with all the information in this link: Default level information for reporting Graphics issues
Also I would be needed the report provided by the Intel® System Support Utility, please add as an attachment this report in your reply.
I look forward to your reply.
Thanks for letting me know that this will passed along. I could not run the SSU, it said I needed administrator rights. I'm administrator though.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Display driver crashes and then recovers
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
Sometimes, about 50% as it can be very random.
Brand and Model of the system.
Core i5 4690k
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
n/a (integrated graphics only)
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP Acer x203h, EFP Acer al1714
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
cables: dvi and vga.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 7 64 Pro 64 bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Youtube under Firefox web browser. Media player classic HC.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
dsiplay 1: 1600x900, display 2
AC or DC mode, i.e. is power cable plugged in or not?
plugged in, it is a desktop
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
Thank you for the information provided.
I will be needing some reports then if the SSU was not available for your system.
1. dxdiag report
2. msinfo32 report
How to get them?
1. Press the Windows key + "R".
2. Type "msinfo32" and hit enter.
3. Go to file, save.
For dxdiag report would be the same but in step 3 just click in "save all information".
Please run these reports and attach them in your reply.
If you require any further information or support feel free to advise us in your reply.
Thank you for the information provided, I will be providing with my outcome with this situation.