12 Replies Latest reply on Feb 22, 2016 9:19 AM by mikec_intel

    Intel (R) HD Graphics Family

    mR.TaLhA

      Hi Guys !

      I am having problem with Display Driver. My Laptop info is below:

      HP Pavilion g6-1310se Notebook PC

      I have tried updating windows and installed latest / oldest hp display driver many times but in vain. There is no hardware failure or dust issue because I diagnosed it completely.

       

      I have installed installed and tried following drivers:


      Intel (R) HD Graphics 3000 (9.17.10.4229)

      Intel (R) HD Graphics Family (8.15.10.2559)

      Intel (R) HD Graphics Family (8.15.10.2353)


      But my laptop shutdown when I install / enable display driver upon starting windows 7.

       

      When I disable / uninstall display driver, my laptop works very well and does not shutdown at all and I can play audio/ video movies, songs except games.

       

      Please help me !

        • 1. Re: Intel (R) HD Graphics Family
          mikec_intel

          Hi mR.TaLhA,

           

          It is recommended for branded computers to download the drivers from laptop manufacturer support website. They usually customize our drivers.

           

          Double check if you are already using the latest BIOS, chipset and Management Engine drivers.

           

          If you are using Windows® 10, I suggest you to uninstall and delete the current graphics driver and run Windows® 10 update. It will install the best drivers for your computer.

          HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

           

          Regards,
          Miguel C

           

          • 2. Re: Intel (R) HD Graphics Family
            mR.TaLhA

            Hi mikec !

             

            Thanks for your suggestion. I have downloaded & installed latest BIOS, Chipset and Management Engine drivers from HP website but my problem still persists. I am using Windows 7- 64 bit. What do you suggest now ?

            • 3. Re: Intel (R) HD Graphics Family
              mikec_intel

              Hi mR.TaLhA,

               

              I suggest you to use the automatic application of Hewlett Packard I order to install the latest drivers. Click the red icon.

              HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

               

               

              Regards,
              Miguel C

              • 4. Re: Intel (R) HD Graphics Family
                mR.TaLhA

                Hi mikec !

                 

                I have tried it before but in vain.

                • 5. Re: Intel (R) HD Graphics Family
                  mikec_intel

                  Hi mR.TaLhA,

                   

                  Please confirm if you already installed the latest BIOS version and the latest chipset and Management Engine drivers of your laptop.

                   

                  Download and run our Intel® System Support Utility and reply the results. I will try to help you.

                  Download Intel® System Support Utility

                   

                  Regards,
                  Miguel C

                  • 6. Re: Intel (R) HD Graphics Family
                    mR.TaLhA

                    Dear Miguel !

                     

                    Here is the detail of System Support Utility:

                    1.jpg

                    2.jpg

                    Now what do you suggest now ?

                    • 7. Re: Intel (R) HD Graphics Family
                      mR.TaLhA

                      I have saved file for System Support Utility:

                       

                      <?xml version="1.0"?>

                      <SSU>

                          <Setting id="Version">1.2.0.56</Setting>

                          <Setting id="Scan Date">02/09/2016</Setting>

                          <Setting id="Scan Time">00:00:51.2424906</Setting>

                          <Details id="Computer" displayName="" value="">

                              <Setting id="BaseBoard Manufacturer" displayName="" value="Hewlett-Packard" />

                              <Setting id="BIOS Mode" displayName="" value="Legacy" />

                              <Setting id="BIOS Version/Date" displayName="" value="Insyde F.66 , 01/24/2013" />

                              <Setting id="CD or DVD" displayName="" value="hp DVD-RAM UJ8B1 SCSI CdRom Device" />

                              <Setting id="Embedded Controller Version" displayName="" value="9.76" />

                              <Setting id="Platform Role" displayName="" value="Mobile" />

                              <Setting id="Processor  " displayName="" value="Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz , GenuineIntel" />

                              <Setting id="Secure Boot State" displayName="" value="Not Available" />

                              <Setting id="SMBIOS Version" displayName="" value="2.7" />

                              <Setting id="Sound Card" displayName="" value="IDT High Definition Audio CODEC" />

                              <Setting id="Sound Card" displayName="" value="Intel(R) Display Audio" />

                              <Setting id="System Manufacturer" displayName="" value="Hewlett-Packard" />

                              <Setting id="System Model" displayName="" value="HP Pavilion g6 Notebook PC" />

                              <Setting id="System SKU" displayName="" value="A7Q28EA#ABV" />

                              <Setting id="System Type" displayName="" value="x64-based PC" />

                              <Details id="Display" displayName="" value="">

                                  <Setting id="Intel ® Graphics Driver Version" displayName="" value="8.15.10.2559" />

                                  <Details id="Intel(R) HD Graphics Family" displayName="" value="">

                                      <Setting id="Adapter Compatibility" displayName="" value="Intel Corporation" />

                                      <Setting id="Adapter DAC Type" displayName="" value="Internal" />

                                      <Setting id="Adapter RAM" displayName="" value="1.76 GB" />

                                      <Setting id="Availability" displayName="" value="Offline" />

                                      <Setting id="Bits Per Pixel" displayName="" value="Not Available" />

                                      <Setting id="Caption" displayName="" value="Intel(R) HD Graphics Family" link="http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family" />

                                      <Setting id="CoInstallers" displayName="" value="igfxCoIn_v2559.dll, CoDeviceInstall" />

                                      <Setting id="Color Table Entries" displayName="" value="Not Available" />

                                      <Setting id="Dedicated Video Memory" displayName="" value="Not Available" />

                                      <Setting id="Driver" displayName="" value="igdkmd64.sys" />

                                      <Setting id="Driver Date" displayName="" value="10/21/2011 05:00 AM" />

                                      <Setting id="Driver Path" displayName="" value="C:\Windows\system32\DRIVERS\igdkmd64.sys" />

                                      <Setting id="Driver Provider" displayName="" value="Intel Corporation" />

                                      <Setting id="Driver Version" displayName="" value="8.15.10.2559" />

                                      <Setting id="INF" displayName="" value="oem63.inf" />

                                      <Setting id="INF Section" displayName="" value="iSNBM0" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Installed Drivers" displayName="" value="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32" />

                                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                      <Setting id="Last Reset" displayName="" value="Not Available" />

                                      <Setting id="Location" displayName="" value="PCI bus 0, device 2, function 0" />

                                      <Setting id="Manufacturer" displayName="" value="Intel Corporation" />

                                      <Setting id="Microsoft DirectX* Version" displayName="" value="11.X" />

                                      <Setting id="Monochrome" displayName="" value="No" />

                                      <Setting id="Number of Colors" displayName="" value="Not Available" />

                                      <Setting id="Number of Video Pages" displayName="" value="Not Available" />

                                      <Setting id="PNP Device ID" displayName="" value="PCI\VEN_8086&amp;DEV_0116&amp;SUBSYS_166F103C&amp;REV_09\3&amp;11583659&amp;0&amp;10" />

                                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                      <Setting id="Power Management Supported" displayName="" value="Not Available" />

                                      <Setting id="Refresh Rate - Current" displayName="" value="Not Available" />

                                      <Setting id="Refresh Rate - Maximum" displayName="" value="Not Available" />

                                      <Setting id="Refresh Rate - Minimum" displayName="" value="Not Available" />

                                      <Setting id="Resolution" displayName="" value="Not Available" />

                                      <Setting id="Scan Mode" displayName="" value="Not Available" />

                                      <Setting id="Service Name" displayName="" value="igfx" />

                                      <Setting id="Status" displayName="" value="Error" />

                                      <Setting id="Video Architecture" displayName="" value="VGA" />

                                      <Setting id="Video Memory" displayName="" value="Unknown" />

                                      <Setting id="Video Processor" displayName="" value="Intel(R) HD Graphics Family" />

                                  </Details>

                              </Details>

                              <Details id="Memory" displayName="" value="">

                                  <Details id="BANK 0" displayName="" value="">

                                      <Setting id="Capacity" displayName="" value="4 GB" />

                                      <Setting id="Channel" displayName="" value="Bottom-Slot 1(top)" />

                                      <Setting id="Data Width" displayName="" value="64 bits" />

                                      <Setting id="Form Factor" displayName="" value="SODIMM" />

                                      <Setting id="Interleave Position" displayName="" value="First position" />

                                      <Setting id="Manufacturer" displayName="" value="Samsung" />

                                      <Setting id="Memory Type" displayName="" value="Unknown" />

                                      <Setting id="Part Number" displayName="" value="M471B5273CH0-CH9" />

                                      <Setting id="Serial Number" displayName="" value="004D1ECD" />

                                      <Setting id="Status" displayName="" value="Not Available" />

                                      <Setting id="Type" displayName="" value="Synchronous" />

                                  </Details>

                              </Details>

                              <Details id="Motherboard" displayName="" value="">

                                  <Setting id="Availability" displayName="" value="Running or Full Power" />

                                  <Setting id="BIOS" displayName="" value="InsydeH2O Version 03.61.01F.66" />

                                  <Setting id="Caption" displayName="" value="Motherboard" />

                                  <Setting id="Chipset" displayName="" value="Intel(R) 6 Series/C200 Series" link="http://www.intel.com/content/www/us/en/search.html?keyword=6+Series%2fC200+Series" />

                                  <Setting id="Date" displayName="" value="01/24/2013 05:00 AM" />

                                  <Setting id="Install Date" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code" displayName="" value="Not Available" />

                                  <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                  <Setting id="Manufacturer" displayName="" value="Hewlett-Packard" />

                                  <Setting id="Model" displayName="" value="Not Available" />

                                  <Setting id="Part Number" displayName="" value="Not Available" />

                                  <Setting id="PNP Device ID" displayName="" value="ACPI\PNP0C01\2" />

                                  <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                  <Setting id="Power Management Supported" displayName="" value="Not Available" />

                                  <Setting id="Product" displayName="" value="166F" />

                                  <Setting id="Serial Number" displayName="" value="PBVEK014J1H03Y" />

                                  <Setting id="Status" displayName="" value="OK" />

                                  <Setting id="Version" displayName="" value="09.4C" />

                              </Details>

                              <Details id="Networking" displayName="" value="">

                                  <Setting id="Intel ® Network Connections Install Options" displayName="" value="Not Available" />

                                  <Setting id="Intel ® Network Connections Version" displayName="" value="Not Available" />

                                  <Setting id="Intel ® PROSet/Wireless Software Version" displayName="" value="Not Available" />

                                  <Details id="Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter" displayName="" value="">

                                      <Setting id="Access Point" displayName="" value="00:0e:f4:d4:2d:86" />

                                      <Setting id="Authentication" displayName="" value="WPA2-Personal" />

                                      <Setting id="Availability" displayName="" value="Running or Full Power" />

                                      <Setting id="Caption" displayName="" value="Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter" />

                                      <Setting id="Channel" displayName="" value="6" />

                                      <Setting id="Cipher" displayName="" value="CCMP" />

                                      <Setting id="CoInstallers" displayName="" value="bcmwlcoi.dll, BCMWlanCoInstall" />

                                      <Setting id="Connection Mode" displayName="" value="Auto Connect" />

                                      <Setting id="Default IP Gateway" displayName="" value="192.168.1.89" />

                                      <Setting id="DHCP Enabled" displayName="" value="Yes" />

                                      <Setting id="DHCP Lease Expires" displayName="" value="02/10/2016 08:11 PM" />

                                      <Setting id="DHCP Lease Obtained" displayName="" value="02/09/2016 08:11 PM" />

                                      <Setting id="DHCP Server" displayName="" value="192.168.1.89" />

                                      <Setting id="Driver" displayName="" value="bcmwl664.sys" />

                                      <Setting id="Driver Date" displayName="" value="05/20/2011 12:00 AM" />

                                      <Setting id="Driver Path" displayName="" value="C:\Windows\system32\DRIVERS\bcmwl664.sys" />

                                      <Setting id="Driver Provider" displayName="" value="Broadcom" />

                                      <Setting id="Driver Version" displayName="" value="5.100.82.82" />

                                      <Setting id="Index" displayName="" value="0012" />

                                      <Setting id="INF" displayName="" value="oem14.inf" />

                                      <Setting id="INF Section" displayName="" value="BCM43XNG2022_NT61" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Installed" displayName="" value="Yes" />

                                      <Setting id="IP Address" displayName="" value="192.168.1.90;fe80::6c21:1138:7125:9ec0" />

                                      <Setting id="IP Subnet" displayName="" value="255.255.255.0;64" />

                                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                      <Setting id="Last Reset" displayName="" value="02/09/2016 08:11 PM" />

                                      <Setting id="Location" displayName="" value="PCI bus 1, device 0, function 0" />

                                      <Setting id="MAC Address" displayName="" value="7C:E9:D3:4C:68:43" />

                                      <Setting id="Manufacturer" displayName="" value="Broadcom" />

                                      <Setting id="Net Connection ID" displayName="" value="Wireless Network Connection" />

                                      <Setting id="NetCfgInstanceId" displayName="" value="{08C7CF80-E2C7-4EFA-8B90-B1E3DA48DF55}" />

                                      <Setting id="Network Name" displayName="" value="N.F.G Federation" />

                                      <Setting id="Network Type" displayName="" value="Infrastructure" />

                                      <Setting id="Number of VLANs" displayName="" value="0" />

                                      <Setting id="PNP Device ID" displayName="" value="PCI\VEN_14E4&amp;DEV_4727&amp;SUBSYS_1795103C&amp;REV_01\4&amp;85E648&amp;0&amp;00E0" />

                                      <Setting id="Port" displayName="" value="Not Available" />

                                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                      <Setting id="Power Management Supported" displayName="" value="No" />

                                      <Setting id="Product Type" displayName="" value="Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter" />

                                      <Setting id="Profile" displayName="" value="N.F.G Federation" />

                                      <Setting id="Radio Type" displayName="" value="802.11n" />

                                      <Setting id="Receive Rate" displayName="" value="72 Mbps" />

                                      <Setting id="Service Name" displayName="" value="BCM43XX" />

                                      <Setting id="Signal Strength" displayName="" value="100%" />

                                      <Setting id="State" displayName="" value="connected" />

                                      <Setting id="Status" displayName="" value="Enabled" />

                                      <Setting id="Team Name" displayName="" value="Not in a team" />

                                      <Setting id="Transmit Rate" displayName="" value="72 Mbps" />

                                      <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                      <Details id="Settings" displayName="" value="">

                                          <Setting id="*PriorityVLANTag" displayName="Priority &amp; VLAN" value="Priority &amp; VLAN Disabled (0)" />

                                          <Setting id="11NPreamble" displayName="802.11n Preamble" value="Green Field Mode (-1)" />

                                          <Setting id="Afterburner" displayName="Afterburner" value="Enabled (1)" />

                                          <Setting id="ApCompatMode" displayName="AP Compatibility Mode" value="Higher Performance (0)" />

                                          <Setting id="AssocRoamPref" displayName="Association Roam Preference" value="Disabled (0)" />

                                          <Setting id="BtAmp" displayName="BT-AMP" value="Enabled (1)" />

                                          <Setting id="BTCoexist" displayName="Bluetooth Collaboration" value="Auto (3)" />

                                          <Setting id="Chanspec" displayName="WZC IBSS Channel Number" value="11 (11)" />

                                          <Setting id="Country" displayName="Location" value="United States (US)" />

                                          <Setting id="frag" displayName="Fragmentation Threshold" value="2346 (2346)" />

                                          <Setting id="FrameBursting" displayName="XPress (TM) Technology" value="Enabled (1)" />

                                          <Setting id="MixedCell" displayName="Mixed Cell Support" value="Disabled (0)" />

                                          <Setting id="MPC" displayName="Minimum Power Consumption" value="Enabled (1)" />

                                          <Setting id="PLCPHeader" displayName="BSS PLCP Header" value="Auto (Short/Long) (0)" />

                                          <Setting id="PwrOut" displayName="Power Output" value="100% (100)" />

                                          <Setting id="Rate" displayName="Rate (802.11b/g)" value="Best Rate (0)" />

                                          <Setting id="RoamDelta" displayName="Roam Tendency" value="Moderate (1)" />

                                          <Setting id="RoamTrigger" displayName="Roaming Decision" value="Default (0)" />

                                          <Setting id="rts" displayName="RTS Threshold" value="2347 (2347)" />

                                          <Setting id="WME" displayName="WMM" value="Auto (-1)" />

                                      </Details>

                                  </Details>

                                  <Details id="Microsoft Virtual WiFi Miniport Adapter" displayName="" value="">

                                      <Setting id="Availability" displayName="" value="Running or Full Power" />

                                      <Setting id="Caption" displayName="" value="Microsoft Virtual WiFi Miniport Adapter" />

                                      <Setting id="CoInstallers" displayName="" value="Not Available" />

                                      <Setting id="Default IP Gateway" displayName="" value="Not Available" />

                                      <Setting id="DHCP Enabled" displayName="" value="Yes" />

                                      <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                                      <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                                      <Setting id="DHCP Server" displayName="" value="Not Available" />

                                      <Setting id="Driver" displayName="" value="Not Available" />

                                      <Setting id="Driver Date" displayName="" value="06/21/2006 12:00 AM" />

                                      <Setting id="Driver Path" displayName="" value="Not Available" />

                                      <Setting id="Driver Provider" displayName="" value="Microsoft" />

                                      <Setting id="Driver Version" displayName="" value="6.1.7600.16385" />

                                      <Setting id="Index" displayName="" value="0013" />

                                      <Setting id="INF" displayName="" value="netvwifimp.inf" />

                                      <Setting id="INF Section" displayName="" value="vwifimp.ndi" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Installed" displayName="" value="Yes" />

                                      <Setting id="IP Address" displayName="" value="Not Available" />

                                      <Setting id="IP Subnet" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                      <Setting id="Last Reset" displayName="" value="02/09/2016 08:11 PM" />

                                      <Setting id="Location" displayName="" value="VWiFi Bus 0" />

                                      <Setting id="MAC Address" displayName="" value="7C:E9:D3:4C:68:43" />

                                      <Setting id="Manufacturer" displayName="" value="Microsoft" />

                                      <Setting id="Net Connection ID" displayName="" value="Wireless Network Connection 2" />

                                      <Setting id="NetCfgInstanceId" displayName="" value="{2BE83933-5AF0-422B-8F1A-D9483B09401A}" />

                                      <Setting id="Number of VLANs" displayName="" value="0" />

                                      <Setting id="PNP Device ID" displayName="" value="{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&amp;37E913FF&amp;0&amp;01" />

                                      <Setting id="Port" displayName="" value="Not Available" />

                                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                      <Setting id="Power Management Supported" displayName="" value="No" />

                                      <Setting id="Product Type" displayName="" value="Microsoft Virtual WiFi Miniport Adapter" />

                                      <Setting id="Service Name" displayName="" value="vwifimp" />

                                      <Setting id="Status" displayName="" value="Enabled" />

                                      <Setting id="Team Name" displayName="" value="Not in a team" />

                                      <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                  </Details>

                                  <Details id="Realtek PCIe FE Family Controller" displayName="" value="">

                                      <Setting id="Availability" displayName="" value="Running or Full Power" />

                                      <Setting id="Caption" displayName="" value="Realtek PCIe FE Family Controller" />

                                      <Setting id="CoInstallers" displayName="" value="RTNUninst64.dll,RTNUninst" />

                                      <Setting id="Default IP Gateway" displayName="" value="Not Available" />

                                      <Setting id="DHCP Enabled" displayName="" value="No" />

                                      <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                                      <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                                      <Setting id="DHCP Server" displayName="" value="Not Available" />

                                      <Setting id="Driver" displayName="" value="Rt64win7.sys" />

                                      <Setting id="Driver Date" displayName="" value="01/10/2015 12:00 AM" />

                                      <Setting id="Driver Path" displayName="" value="C:\Windows\system32\DRIVERS\Rt64win7.sys" />

                                      <Setting id="Driver Provider" displayName="" value="Realtek" />

                                      <Setting id="Driver Version" displayName="" value="7.97.1001.2015" />

                                      <Setting id="Index" displayName="" value="0007" />

                                      <Setting id="INF" displayName="" value="oem73.inf" />

                                      <Setting id="INF Section" displayName="" value="RTL8105.ndi" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Installed" displayName="" value="Yes" />

                                      <Setting id="IP Address" displayName="" value="Not Available" />

                                      <Setting id="IP Subnet" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code Description" displayName="" value="Not Available" />

                                      <Setting id="Last Reset" displayName="" value="02/09/2016 08:11 PM" />

                                      <Setting id="Location" displayName="" value="PCI bus 2, device 0, function 0" />

                                      <Setting id="MAC Address" displayName="" value="80:C1:6E:40:F1:B3" />

                                      <Setting id="Manufacturer" displayName="" value="Realtek" />

                                      <Setting id="Net Connection ID" displayName="" value="Local Area Connection" />

                                      <Setting id="NetCfgInstanceId" displayName="" value="{D174EB68-EBAA-407E-98DD-5F4B6188E8BE}" />

                                      <Setting id="Number of VLANs" displayName="" value="0" />

                                      <Setting id="PNP Device ID" displayName="" value="PCI\VEN_10EC&amp;DEV_8136&amp;SUBSYS_166F103C&amp;REV_05\4&amp;101D46A8&amp;0&amp;00E1" />

                                      <Setting id="Port" displayName="" value="Not Available" />

                                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                      <Setting id="Power Management Supported" displayName="" value="No" />

                                      <Setting id="Product Type" displayName="" value="Realtek PCIe FE Family Controller" />

                                      <Setting id="Service Name" displayName="" value="RTL8167" />

                                      <Setting id="Status" displayName="" value="Enabled" />

                                      <Setting id="Team Name" displayName="" value="Not in a team" />

                                      <Setting id="Type" displayName="" value="Ethernet 802.3" />

                                      <Details id="Settings" displayName="" value="">

                                          <Setting id="*FlowControl" displayName="Flow Control" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*InterruptModeration" displayName="Interrupt Moderation" value="Enabled (1)" />

                                          <Setting id="*IPChecksumOffloadIPv4" displayName="IPv4 Checksum Offload" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*LsoV2IPv4" displayName="Large Send Offload v2 (IPv4)" value="Enabled (1)" />

                                          <Setting id="*LsoV2IPv6" displayName="Large Send Offload v2 (IPv6)" value="Enabled (1)" />

                                          <Setting id="*PMARPOffload" displayName="ARP Offload" value="Enabled (1)" />

                                          <Setting id="*PMNSOffload" displayName="NS Offload" value="Enabled (1)" />

                                          <Setting id="*PriorityVLANTag" displayName="Priority &amp; VLAN" value="Priority &amp; VLAN Enabled (3)" />

                                          <Setting id="*ReceiveBuffers" displayName="Receive Buffers" value="512 (512)" />

                                          <Setting id="*RSS" displayName="Receive Side Scaling" value="Enabled (1)" />

                                          <Setting id="*SpeedDuplex" displayName="Speed &amp; Duplex" value="Auto Negotiation (0)" />

                                          <Setting id="*TCPChecksumOffloadIPv4" displayName="TCP Checksum Offload (IPv4)" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*TCPChecksumOffloadIPv6" displayName="TCP Checksum Offload (IPv6)" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*TransmitBuffers" displayName="Transmit Buffers" value="128 (128)" />

                                          <Setting id="*UDPChecksumOffloadIPv4" displayName="UDP Checksum Offload (IPv4)" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*UDPChecksumOffloadIPv6" displayName="UDP Checksum Offload (IPv6)" value="Rx &amp; Tx Enabled (3)" />

                                          <Setting id="*WakeOnMagicPacket" displayName="Wake on Magic Packet" value="Enabled (1)" />

                                          <Setting id="*WakeOnPattern" displayName="Wake on pattern match" value="Enabled (1)" />

                                          <Setting id="EEE" displayName="Energy Efficient Ethernet" value="Enabled (1)" />

                                          <Setting id="S5WakeOnLan" displayName="Shutdown Wake-On-Lan" value="Enabled (1)" />

                                          <Setting id="WolShutdownLinkSpeed" displayName="WOL &amp; Shutdown Link Speed" value="10 Mbps First (0)" />

                                      </Details>

                                  </Details>

                              </Details>

                              <Details id="Operating System" displayName="" value="">

                                  <Setting id=".Net Framework Version" displayName="" value="2.0,3.0,3.5,4.0,4.5" />

                                  <Setting id="Boot Device" displayName="" value="\Device\HarddiskVolume1" />

                                  <Setting id="Locale" displayName="" value="Saudi Arabia" />

                                  <Setting id="OS Manufacturer" displayName="" value="Microsoft Corporation" />

                                  <Setting id="OS Name" displayName="" value="Microsoft Windows 7 Home Basic" />

                                  <Setting id="Other OS Description" displayName="" value="Not Available" />

                                  <Setting id="Page File" displayName="" value="C:\pagefile.sys" />

                                  <Setting id="Page File Space" displayName="" value="3.95 GB" />

                                  <Setting id="Physical Memory (Available)" displayName="" value="2.52 GB" />

                                  <Setting id="Physical Memory (Installed)" displayName="" value="4 GB" />

                                  <Setting id="Physical Memory (Total)" displayName="" value="3.95 GB" />

                                  <Setting id="System Directory" displayName="" value="C:\Windows\system32" />

                                  <Setting id="Version" displayName="" value="6.1.7601 Build 7601" />

                                  <Setting id="Virtual Memory (Available)" displayName="" value="6.49 GB" />

                                  <Setting id="Virtual Memory (Total)" displayName="" value="7.90 GB" />

                                  <Setting id="Windows Directory" displayName="" value="C:\Windows" />

                              </Details>

                              <Details id="Processor" displayName="" value="">

                                  <Details id="Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz" displayName="" value="">

                                      <Setting id="Architecture" displayName="" value="x64" />

                                      <Setting id="Availability" displayName="" value="Running or Full Power" />

                                      <Setting id="Caption" displayName="" value="Intel64 Family 6 Model 42 Stepping 7" />

                                      <Setting id="Chipset Name" displayName="" value="Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz" link="http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+2350M+CPU+" />

                                      <Setting id="CPU Speed" displayName="" value="2.30 GHz" />

                                      <Setting id="Current Voltage" displayName="" value="0. volts" />

                                      <Setting id="Driver" displayName="" value="Not Available" />

                                      <Setting id="Driver Date" displayName="" value="06/21/2006 12:00 AM" />

                                      <Setting id="Driver Path" displayName="" value="C:\Windows\system32\DRIVERS\intelppm.sys" />

                                      <Setting id="Driver Provider" displayName="" value="Microsoft" />

                                      <Setting id="Driver Version" displayName="" value="6.1.7600.16385" />

                                      <Setting id="Ext. Family" displayName="" value="Not Available" />

                                      <Setting id="Family" displayName="" value="Not Available" />

                                      <Setting id="INF" displayName="" value="cpu.inf" />

                                      <Setting id="INF Section" displayName="" value="IntelPPM_Inst" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Last Error Code" displayName="" value="Not Available" />

                                      <Setting id="Level 1 Cache" displayName="" value="2 x 32 KB" />

                                      <Setting id="Level 2 Cache" displayName="" value="2 x 256 KB" />

                                      <Setting id="Level 3 Cache" displayName="" value="3 MB" />

                                      <Setting id="Load" displayName="" value="11%" />

                                      <Setting id="Manufacturer" displayName="" value="GenuineIntel" />

                                      <Setting id="Model" displayName="" value="42" />

                                      <Setting id="Name" displayName="" value="Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz" />

                                      <Setting id="Number of Cores" displayName="" value="2" />

                                      <Setting id="Number of Cores Enabled" displayName="" value="Not Available" />

                                      <Setting id="Number of Logical Processors" displayName="" value="4" />

                                      <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                                      <Setting id="Power Management Supported" displayName="" value="No" />

                                      <Setting id="Processor ID" displayName="" value="BFEBFBFF000206A7" />

                                      <Setting id="Revision" displayName="" value="10759" />

                                      <Setting id="Service Name" displayName="" value="intelppm" />

                                      <Setting id="Status" displayName="" value="OK" />

                                      <Setting id="Stepping" displayName="" value="7" />

                                      <Setting id="Version" displayName="" value="Not Available" />

                                  </Details>

                              </Details>

                              <Details id="Storage" displayName="" value="">

                                  <Details id="TOSHIBA MK5076GSX SCSI Disk Device" displayName="" value="">

                                      <Setting id="Capablities" displayName="" value="Random Access, Supports Writing, SMART Notification" />

                                      <Setting id="Caption" displayName="" value="TOSHIBA MK5076GSX SCSI Disk Device" />

                                      <Setting id="Cylinder - Total" displayName="" value="60801" />

                                      <Setting id="Description" displayName="" value="Disk drive" />

                                      <Setting id="Driver" displayName="" value="Not Available" />

                                      <Setting id="Driver Date" displayName="" value="06/21/2006 12:00 AM" />

                                      <Setting id="Driver Version" displayName="" value="6.1.7600.16385" />

                                      <Setting id="Error Code" displayName="" value="Device is working properly" />

                                      <Setting id="Firmware Revision" displayName="" value="GS00" />

                                      <Setting id="Heads - Total" displayName="" value="255" />

                                      <Setting id="Index" displayName="" value="0" />

                                      <Setting id="INF" displayName="" value="disk.inf" />

                                      <Setting id="Install Date" displayName="" value="Not Available" />

                                      <Setting id="Interface Type" displayName="" value="IDE" />

                                      <Setting id="Manufacturer" displayName="" value="(Standard disk drives)" />

                                      <Setting id="Model" displayName="" value="TOSHIBA MK5076GSX SCSI Disk Device" />

                                      <Setting id="Name" displayName="" value="\\.\PHYSICALDRIVE0" />

                                      <Setting id="Partitions" displayName="" value="3" />

                                      <Setting id="PNP Device ID" displayName="" value="SCSI\DISK&amp;VEN_TOSHIBA&amp;PROD_MK5076GSX\4&amp;2B5D8272&amp;0&amp;000000" />

                                      <Setting id="Policies" displayName="" value="Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" />

                                      <Setting id="Sectors - Per Track" displayName="" value="63" />

                                      <Setting id="Sectors - Total" displayName="" value="976768065" />

                                      <Setting id="Serial Number" displayName="" value="12J5C209T" />

                                      <Setting id="Size" displayName="" value="465.76 GB" />

                                      <Setting id="Size – Available" displayName="" value="146.73 GB" />

                                      <Setting id="SMART Attributes" displayName="" value="Self-Test: 138 minutes, OK, Short Self-Test: 2 minutes, OK" />

                                      <Setting id="Status" displayName="" value="OK" />

                                      <Setting id="Tracks - Per Cylinder" displayName="" value="255" />

                                      <Setting id="Tracks - Total" displayName="" value="15504255" />

                                      <Details id="C:" displayName="" value="">

                                          <Setting id="Availability" displayName="" value="Not Available" />

                                          <Setting id="Caption" displayName="" value="C:" />

                                          <Setting id="Compression Method" displayName="" value="Not Compressed" />

                                          <Setting id="Description" displayName="" value="Local Fixed Disk" />

                                          <Setting id="File System" displayName="" value="NTFS" />

                                          <Setting id="Name" displayName="" value="Not Available" />

                                          <Setting id="Serial Number" displayName="" value="3EE726E0" />

                                          <Setting id="Size" displayName="" value="100.57 GB" />

                                          <Setting id="Size – Available" displayName="" value="13.12 GB" />

                                          <Setting id="Status" displayName="" value="Not Available" />

                                          <Setting id="Volume Dirty" displayName="" value="No" />

                                      </Details>

                                      <Details id="D:" displayName="" value="">

                                          <Setting id="Availability" displayName="" value="Not Available" />

                                          <Setting id="Caption" displayName="" value="D:" />

                                          <Setting id="Compression Method" displayName="" value="Not Compressed" />

                                          <Setting id="Description" displayName="" value="Local Fixed Disk" />

                                          <Setting id="File System" displayName="" value="NTFS" />

                                          <Setting id="Name" displayName="" value="TaLhA kHiZaR" />

                                          <Setting id="Serial Number" displayName="" value="1EB90BE0" />

                                          <Setting id="Size" displayName="" value="365.00 GB" />

                                          <Setting id="Size – Available" displayName="" value="133.62 GB" />

                                          <Setting id="Status" displayName="" value="Not Available" />

                                          <Setting id="Volume Dirty" displayName="" value="No" />

                                      </Details>

                                      <Details id="SMART" displayName="" value="">

                                          <Setting id="0x01  Raw Read Error Rate" displayName="0" value="50" />

                                          <Setting id="0x02  Throughput Performance" displayName="0" value="50" />

                                          <Setting id="0x03  Spin Up Time" displayName="2173" value="2" />

                                          <Setting id="0x04  Start/Stop Count" displayName="5720" value="0" />

                                          <Setting id="0x05  Reallocated Sector Count" displayName="0" value="10" />

                                          <Setting id="0x07  Seek Error Rate" displayName="0" value="50" />

                                          <Setting id="0x08  Seek Timer Performance" displayName="0" value="50" />

                                          <Setting id="0x09  Power-On Hours" displayName="7847" value="0" />

                                          <Setting id="0x0A  Spin Retry Count" displayName="0" value="30" />

                                          <Setting id="0x0C  Power Cycle Count" displayName="5695" value="0" />

                                          <Setting id="0xB7  SATA Downshift Count" displayName="1" value="1" />

                                          <Setting id="0xB8  End-to-End Error Detection Count" displayName="0" value="97" />

                                          <Setting id="0xB9  Head Stability" displayName="65535" value="1" />

                                          <Setting id="0xBB  Uncorrectable Error Count" displayName="199" value="0" />

                                          <Setting id="0xBC  Reported Command Timeouts" displayName="6" value="0" />

                                          <Setting id="0xBD  High Fly Writes" displayName="0" value="1" />

                                          <Setting id="0xBE  Temperature - Current" displayName="32° C" value="0" />

                                          <Setting id="0xBE  Temperature - Highest" displayName="250° C" value="0" />

                                          <Setting id="0xBE  Temperature - Lowest" displayName="1° C" value="40" />

                                          <Setting id="0xBF  G-sense Rate/Servo Tracking" displayName="38535" value="0" />

                                          <Setting id="0xC0  Unsafe Shutdown Count" displayName="21496136" value="0" />

                                          <Setting id="0xC1  Load/Unload Cycle Count" displayName="43159" value="0" />

                                          <Setting id="0xC4  Reallocation Count" displayName="0" value="0" />

                                          <Setting id="0xC5  Current Pending Errors Count" displayName="0" value="0" />

                                          <Setting id="0xC7  CRC Error Count" displayName="0" value="0" />

                                      </Details>

                                  </Details>

                              </Details>

                          </Details>

                      </SSU>

                      • 8. Re: Intel (R) HD Graphics Family
                        mikec_intel

                        Hi mR.TaLhA,

                         

                        It seems to be an odd issue. My last recommendation would be run our Intel® Processor Diagnostic Tool in order to verify the processor health. If processor fails the test, contact your system manufacturer for support or warranty.

                        Download Intel® Processor Diagnostic Tool

                         

                        Regards,
                        Mike C

                        • 9. Re: Intel (R) HD Graphics Family
                          mR.TaLhA

                          Hi Mike !

                           

                          How are you ? I have tested Processor by the application and here is the report :

                           

                          --- IPDT64 - Revision: 3.0.0.23.W.MP

                          --- IPDT64 - Start Time: 12/02/2016 17:12:01

                           

                          --------------------------------------------------------------------

                          Processor 1

                          --------------------------------------------------------------------

                          Intel(R) spbc Module Test

                          Module Version: 1.0.7.64b.W

                          Start Time: Fri Feb 12 17:12:01 2016

                          Test Result - PASS

                          ..!!..Processor under test is verified as 'PRODUCTION'..!!..

                           

                          Processor Manufacturer: GenuineIntel

                          Processor Brand String:        Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

                           

                          End Time: Fri Feb 12 17:12:02 2016

                          Total Time:  seconds: 1

                          --------------------------------------------------------------------

                          Genuine Intel CPU Test

                          Module Version: 1.0.12.64b.W

                          Start Time: Fri Feb 12 17:12:02 2016

                          Test Result - PASS

                          Expected: GenuineIntel

                          Detected: GenuineIntel

                          End Time: Fri Feb 12 17:12:02 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          Temperature Test

                          Module Version: 1.0.12.64b.W

                          Start Time: Fri Feb 12 17:12:02 2016

                          Test Result - PASS

                          Expected: Greater than 1 degrees below max

                          Received: 10 degrees below max

                          End Time: Fri Feb 12 17:12:02 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          CPU Brand String Test

                          Module Version: 1.0.12.64b.W

                          Start Time: Fri Feb 12 17:12:02 2016

                          Test Result - PASS

                          Expected String Parts: As Defined in BrandString_LocalConfig.xml

                          Detected: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

                          End Time: Fri Feb 12 17:12:02 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          CPU Frequency Test

                          Module Version: 1.0.14.64b.W

                          Start Time: Fri Feb 12 17:12:03 2016

                          Test Result - PASS

                          Processor Name:        Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

                          Expected CPU Frequency: 2.30

                          Detected CPU Frequency: 2.30087

                          Expected Base Clock: 100

                          Detected Base Clock: 100.038

                          QPI link rate Test - Not supported.

                          Skipping QPI link rate Test.

                          End Time: Fri Feb 12 17:12:05 2016

                          Total Time:  seconds: 2

                          --------------------------------------------------------------------

                          Floating Point Test

                          Module Version: 1.0.10.64b.W

                          Start Time: Fri Feb 12 17:12:05 2016

                          Test Result - PASS

                          Million Floating Points per Second, MFLOPS: 288

                          Error: 0

                          --- Floating Point Test Passed!!!---

                          End Time: Fri Feb 12 17:12:07 2016

                          Total Time:  seconds: 2

                          --------------------------------------------------------------------

                          Prime Number Generation Test

                          Module Version: 1.0.10.64b.W

                          Start Time: Fri Feb 12 17:12:07 2016

                          Test Result - PASS

                          Operation Per Second: 2.65832e+006

                          Error: 0

                          --- Prime Number Generation Test Passed!!!---

                          End Time: Fri Feb 12 17:12:09 2016

                          Total Time:  seconds: 2

                          --------------------------------------------------------------------

                          Cache Test

                          Module Version: 1.0.10.64b.W

                          Start Time: Fri Feb 12 17:12:09 2016

                          Test Result - PASS

                           

                          --- Reading Cache Size --- 

                           

                          - Detected L1 Data Cache Size --> 32

                          - Detected L1 Inst Cache Size --> 32

                           

                          - Detected L2 Cache Size --> 256

                          - Detected L3 Cache Size --> 3072

                           

                          Cache Size Test Passed!!!

                           

                          End Time: Fri Feb 12 17:12:09 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          MMXSSE Test

                          Module Version: 1.0.10.64b.W

                          Start Time: Fri Feb 12 17:12:09 2016

                          Test Result - PASS

                           

                          --- Determining MMX - SSE capabilities ---

                                   --- CPU FEATURES DETECTION FOR ---

                                          ---        MMX SSE       ---

                          MMX         - MMX Supported -->    Yes

                          SSE         - SSE Supported -->    Yes

                          SSE2         - SSE2 Supported -->    Yes

                          SSE3         - SSE3 Supported -->    Yes

                          SSSE3         - SSSE3 Supported -->    Yes

                          SSE4.1         - SSE4.1 Supported -->    Yes

                          SSE4.2         - SSE4.2 Supported -->    Yes

                                  --- MMX SSE - capabilities check complete ---

                          MMX Test Result --- PASS

                          SSE Test Result --- PASS

                          SSE2 Test Result --- PASS

                          SSE3 Test Result --- PASS

                          SSSE3 Test Result --- PASS

                          SSE4.1 Test Result --- PASS

                          SSE4.2 Test Result --- PASS

                           

                          End Time: Fri Feb 12 17:12:09 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          AVX Test

                          Module Version: 1.0.11.64b.W

                          Start Time: Fri Feb 12 17:12:09 2016

                          Test Result - PASS

                           

                          --- Determining AVX AES PCLMULQDQ capabilities ---

                                   --- CPU FEATURES DETECTION FOR ---

                                         --- AVX/AES/PCLMULQDQ ---

                          AVX         - Advanced Vector Extensions Supported -->    Yes

                          AVX OS Support   - AVX Operating System Supported -->        Yes

                          AES         - Advanced Encryption Standard Supported -->    No ---> No Test Required

                          PCLMULQDQ     - Polys Carry-Less Multiply Supported -->    Yes

                              --- AVX AES PCLMULQDQ capabilities check complete ---

                          AVX Compare Test Result --- PASS

                          AES Test Result --- Not Tested

                          PCLMULQDQ Test Result --- PASS

                          AVX PCLMULQDQ Testing Passed !!

                           

                          End Time: Fri Feb 12 17:12:11 2016

                          Total Time:  seconds: 2

                          --------------------------------------------------------------------

                          IMC Test

                          Module Version: 1.0.7.64b.W

                          Start Time: Fri Feb 12 17:12:12 2016

                          Test Result - PASS

                          --- Reading Memory Size ---

                          Detected Memory Size is --> 4.00GB

                          --- Subtest - Memory Size Test Passed!!!  ---

                          --- Integrated Memory Controller Stress Test ---

                          Memory to be allocated = 1048576 byte

                          Memory Allocated.

                          Test 1 Ones and Zeros Moving Inversions write operations - Passed

                          Test 1 Ones and Zeros Moving Inversions verification operations - Passed

                          Test 2 32Bits Sliding Ones write operations - Passed

                          Test 2 32Bits Sliding Ones verification operations - Passed

                          Test 3 32Bits Sliding Zero write operations - Passed

                          Test 3 32Bits Sliding Zero verification operations - Passed

                          Memory Deallocated.

                          --- Subtest - Memory Stress Test Passed!!!  ---

                          Integrated Memory Controller Stress Test Passed!!!

                          End Time: Fri Feb 12 17:12:12 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          PCH Test

                          Module Version: 1.0.9.64b.W

                          Start Time: Fri Feb 12 17:12:12 2016

                          Test Result - PASS

                           

                          Chipset          : Intel(R) HM65 Chipset

                          Chipset Stepping : B3

                           

                          1 device connected to PCI Express Port 1

                             1 : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter

                           

                          1 device connected to PCI Express Port 2

                             1 : Realtek PCIe FE Family Controller

                           

                          No device connected to PCI Express Port 3

                           

                          2 device connected to SATA Controller 1

                             1 : hp DVD-RAM UJ8B1 SCSI CdRom Device

                             2 : TOSHIBA MK5076GSX SCSI Disk Device

                           

                          4USB devices detected

                             1 : USB Input Device

                             2 : USB Composite Device

                             3 : USB Composite Device

                             4 : Broadcom 20702 Bluetooth 4.0 Adapter

                           

                          2 device connected to Intel High Definition Audio Controller

                             1 : IDT High Definition Audio CODEC

                             2 : Intel(R) Display Audio

                           

                          Platform Controller Hub Test Completed!!!

                          End Time: Fri Feb 12 17:12:13 2016

                          Total Time:  seconds: 1

                          --------------------------------------------------------------------

                          IGD Module Test

                          Module Version: 1.0.12.64b.W

                          Start Time: Fri Feb 12 17:12:13 2016

                          Test Result: PASS

                          Expected: As defined in IGD_LocalConfig.xml file

                          Received: 0x2A

                          End Time: Fri Feb 12 17:12:13 2016

                          Total Time:  seconds: 0

                          --------------------------------------------------------------------

                          GFX Module Test

                          Module Version: 1.0.12.64b.W

                          Start Time: Fri Feb 12 17:12:13 2016

                          GFX Module Test: PASS

                          End Time: Fri Feb 12 17:12:49 2016

                          Total Time:  seconds: 36

                          --------------------------------------------------------------------

                          CPU Load

                          Module Version: 1.0.10.64b.W

                          Start Time: Fri Feb 12 17:12:49 2016

                          CPU Load: PASS

                          End Time: Fri Feb 12 17:16:49 2016

                          Total Time:  seconds: 240

                          --------------------------------------------------------------------

                          --- IPDT64 - Temperature Monitor Results

                           

                          --- Temperature Test ---

                          ...

                          Version 1.0.12.64b.W

                          ...

                           

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                           

                          --- Temperature Test ---

                          ...

                          Version 1.0.12.64b.W

                          ...

                           

                           

                          Entering run forever

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          4 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 4 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          4 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 4 degrees below max

                          Test PASSED

                          4 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 4 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          32 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 32 degrees below max

                          Test PASSED

                          7 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 7 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          4 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 4 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          4 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 4 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          6 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 6 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                          7 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 7 degrees below max

                          Test PASSED

                          5 degrees C below maximum

                          Test Result - PASS

                          Expected Greater than 1 degrees below max

                          Received 5 degrees below max

                          Test PASSED

                           

                          Temperature Monitor Stopped

                           

                          --------------------------------------------------------------------

                           

                          System Information

                          ------------------

                          Processor Name: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz

                          Processor Information: Intel64 Family 6 Model 42 Stepping 7

                          Number of Physical Cores: 2

                          Number of Logical Cores: 4

                          Installed System Memory: 4 GB

                          Operating System: Microsoft Windows 7 Home Basic 64-bit

                          Graphics Information: Intel(R) HD Graphics Family

                          System Product: 166F

                          System BIOS: F.66

                          System Serial Number: 5CD20717R7

                          --------------------------------------------------------------------

                           

                          --- IPDT64 - End Time: 12/02/2016 17:16:49

                          --- IPDT64 - Result: Pass

                          --------------------------------------------------------------------

                           

                          Now what do you say ?

                          • 10. Re: Intel (R) HD Graphics Family
                            mikec_intel

                            Hi mR.TaLhA,

                             

                            The processor passed the test. I didn’t see any issue on your system.

                             

                            My advice will be: Get into the BIOS if it is possible and reset the settings. Then, go to Windows®, device manager and uninstall and delete the current driver. Go to Hewlett Packard support website and download and install the latest graphics driver for Windows® 7 64bit. If it don’t work, try with our generic driver.

                             

                            Intel® HD Graphics Driver for Windows* 7/8-64-bit

                            Download Intel® HD Graphics Driver for Windows* 7/8-64-bit

                             

                            If problem continues, I suggest you to get in touch with Hewlett Packard*, your pc requires a local maintenance or repair.

                             

                            Regards,
                            Mike C

                            • 11. Re: Intel (R) HD Graphics Family
                              mR.TaLhA

                              Hi Mike !

                               

                              It did not work too. I have checked my laptop by Compsi Company for maintenance they said I have to replace the motherboard but as you saw there was no issue with the system. If I perform Factory Reset or Reinstall Windows 7, will it solve my problem. One more thing my laptop fan creates much noise when I use any kind of software, play audio / video. Suggest ?

                              • 12. Re: Intel (R) HD Graphics Family
                                mikec_intel

                                Hi mR.TaLhA,

                                 

                                It is hard to tell you if Windows® 7 re-installation will solve the issue. We need to try it as troubleshooting. Fan noise issue might be a problem of driver, BIOS or defective hardware.

                                 

                                Let’s try to narrow down the issue with the operating system re-installation, BIOS and drivers from your laptop manufacturer website.

                                 

                                Regards,
                                Miguel C