6 Replies Latest reply on Jan 19, 2016 6:25 PM by hope-to-help

    Windows 10 update failed

    Maxa

      Hi,

       

      I tried to update my compute stick to win 10, but update failed.

       

      After installation it just asked those location and language questions said just a moment, reboot and started asking those questions again.

       

      Restore (F8) just throws 0xC0000225 error and if I try to install Win 8.1 from USB the product key (got it with linux strings command) is not valid.

       

      Now I have installed ubuntu to that stick to use it some way.

       

      Is there some special windows 8.1 image I should use or what should I do to get windows back?

       

       

      -Maxa

        • 1. Re: Windows 10 update failed
          IntelStick

          Before two weeks decided to bye this HDMI stick with Windows 10. Yesterday after upgrade number 3, Windows don't want to up. Tried to backup to Windows 8.1 as suggested in boot menu, but return to same display with error. Don't know what to do and from where wait the help.

          • 2. Re: Windows 10 update failed
            contact@ashleygriffin.ca

            Did you buy the WIndows or Linux version of the stick? (there are 2 versions, Linux version is for Linux only, the Windows one can be upgraded to Windows 10.

             

            Whats the stick part number?

            • 3. Re: Windows 10 update failed
              Maxa

              Windows version with preinstalled Windows 8.1 (BOXSTCK1A32WFC)

              I have been worked as software engineer over 15 years and have computers since VIC 20 at early 80's (so I kind of know what I'm doing).

              The problem was that I thought I can update it normally, but with this stick if you select load updates in update process it will brick the stick...

              I already contacted Intel support and only way to fix this shi... stick is to get replacement from supplier :/

              Or of course I could by a windows license and install it (maybe), but why should I pay for something I already have paid for...

              That is the reason I build my computers by myself and don't by any bundled ****.

              • 4. Re: Windows 10 update failed
                contact@ashleygriffin.ca

                Hi

                 

                I have the same hardware, that was bricked, i followed Intel's instructions of how to re-image the system after the wrong firmware was used to upgrade the WIndows 10 (with a download of 10 HOME on a USB stick.  However i used the F8 recovery to "repair" a complete install, mst of the F8 features didnt work, however there was enough to start a new install off with the same key that was installed to the system.

                 

                Any other install will loose the key, it re-formatted the disk (i still have the F8 option) however read the disk first then told me i wouild loose all data, however i didnt need an install key.

                 

                Throwing working years around i have been a network specialist for over 20 years (since 1994) and doing computers 10 years before that.  I am also an Intel Partner.

                • 5. Re: Windows 10 update failed
                  ivanu_intel

                  Hi all,

                   

                  Thank you for joining the Intel communities.

                   

                  I’m sorry for the issues you all have with ICS.

                   

                  Maxa unfortunately if the partition for Windows 8.1 recovery image is gone we don’t have another one to provide, at this point if the partition is gone I would suggest to replace the unit, you can submit a warranty replacement at the following link:

                  Contact Support

                   

                  We have seen positive experience with the Windows 10 update, you can see it here:

                  https://communities.intel.com/thread/96904

                   

                  If you all have problems recovering to Windows 8.1 I would recommend the following troubleshooting steps as it has worked for other customers.

                  1. Update the Intel® Compute Stick BIOS; please download the latest BIOS version for this unit:Download BIOS Update [FCBYT10H.86A]
                  2. In this case I recommend doing a BIOS recovery and you can follow the steps at:

                  Intel® Compute Stick BIOS Recovery Instructions

                   

                  After that is done reset the system to factory defaults:

                  1. Remove any SD card, if installed.
                  2. Press F8 when you see this prompt during boot: F8 to Activate Windows 8.1/10 Recovery Mode.
                  3. Select Troubleshoot.
                  4. Select Reset your PC, then select Next.
                  5. Select just remove my files.
                  6. Select Reset to start the restore process.

                   

                  If these troubleshooting work for you try upgrading to Windows 10 again, please follow the steps to upgrade to Windows 10 here:

                  Intel® Compute Stick STCK1A32WFC — Windows® 10 Upgrade Instructions

                   

                  I hope this information can help you all.

                   

                  Best regards,

                   

                   

                  Ivan

                  • 6. Re: Windows 10 update failed
                    hope-to-help

                    Windows 10 version STCK1A32WFC

                     

                    First, on another computer, downloaded Windows 10 installation files, write to USB from Windows 10 website Windows 10

                     

                    Connect USB drive in to Compute Stick using USB drive.

                     

                    Held the power button on Compute Stick to power down.  Then held the power button for 3 seconds (one-one thousand, two-one thousand, etc.),  only, no more.

                     

                    Push F4, to get in to Intel® Compute Stick BIOS Recovery Instructions    

                     

                    After Bios Recovery, install Windows 10 from USB drive.

                     

                    No hangs, was able to get installed.

                     

                    Went to Intel website, using automatic update utility Intel® Driver Update Utility, let this update the drivers.

                     

                    Downloaded Windows 10 update , no problems, no hangs. Windows 10 1511.

                     

                    After all updates via updates in all settings.

                     

                    Downloaded Bios FC0031.bio update from here Intel® Driver Update Utility to USB drive

                     

                    During restart, went into update Bios, F7, found on USB drive, update Bios, no problems.

                     

                    No disable write cache, no other secrets.

                     

                    I'm no expert, but this worked for me.  I hope this helps others.