Why do I keep getting the error "Display driver Intel HD Graphics Drivers for Windows 8(r) stopped responding and has successfully recovered"

[PM4]

I have tried multiple fixes and have updated all graphics drivers using the intel drive update utility and I still get this error at least twice a day.

I have a brand new ASUS Zenbook UX303UB running Windows 10. I have taken it out of the box and done tons of updates, but otherwise it's brand new. I tried updating the drivers from ASUS's website and still had the issue. Then I tried updating all drivers from Intel's website and I still have the issue.

Please advise, I am desperate.

[ZC]

I encountered the same issue, but was able to fix it this way:

• Right click your desktop and click on "Graphics Properties..."
• Once the window opens up, click on "3D"
• Under the section labeled "Conservative Morphological Anti-Aliasing," select the option "Turn Off"

That should fix that issue. If that single setting does not fix it, also set "Application Optimal Mode" to "Disable" and "Multi-Sample Anti-Aliasing" to "Turn Off," as I have done on my own laptop.

Let me know if that fixes your issue.

[vguzm1]

I didn't work at all. Did you fix yours by turning those options off?

[IUman]

Please try some of the recommendations on this website:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005482.html Errors Reported By Microsoft for Graphics Drivers

If the Beta driver does not work in your systems then you will need to get the driver from your system manufacturer because your PC will not support our generic driver.

Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

automat for the Intel(R) HD Graphics 4600 try downloading the driver from the following link:

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

[vguzm1]

I can't install that beta driver, it doesn't support Windows 7 as it gives an error that my system is not supported. I have already tried my manufacturer's drivers.

This is a thread I made:

Can you confirm if the engineers are aware of the issue and if my system (Windows 7) will be supported by any form of beta driver?

[rlong8]

Yeah I've been getting the same thing daily since I cranked my new machine up about two months ago. I've got windows 10 with HD Graphics 530 and it mostly happens with my browser. I use firefox and basically, when I scroll down web pages, often the browser goes black and the same message you're getting pops up. The browser screen stays black unless I minimise and restore it, at which point seems to work again. I just went into device manager and updated to the latest driver so I'll monitor it for a while and see if that improves the situation.

[BMagi]

Im having the same troubles when i play games my specs are

• Acer Aspire E-15 E5571-563B
• Processor Intel(R)
• Core Intel(TM) i5-4210U @ 1.70GHz 2.40GHz
• System Types is 64-bit OS, x64 based processor
• Intel HD Graphics 4400, up to 1792 MB Dynamic Video Memory
• 6GB DDR3 L Memory
• 1000 GB HDD

Im running windows 10 and in the middle of a kills streak its freezes and it get that annoying as heck bloop alert saying the same as yours. Any suggestions on how to fix this issue??

[IUman]

Hi all,

I'm sorry about the issue you all are having, please post your graphics report here so we can better assist you.

Go to Intel® Graphics and Control Panel > Options > information Center > Save.

Regards,

Ivan

[AJose5]

I'm also having the same error pop up when I'm scrolling on browsers(i.e. Microsoft Edge) on my Dell Inspiron 15.

I unistalled the adapter, and re-installed it but not sure if it worked fully.

I attached my report and just want to see if there are any other solutions that might work if my quick fix doesn't last.

Thank you.

[IUman]

Hi all,

Thank you for that information rory72, I hope that can help others on this thread.

AceJosephDELL please try the beta driver we have available, you can download it here:

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

BigMagic117 you can try downloading the driver from the following link, this the driver for Intel® HD Graphics 4400 which is the driver for the graphics you have

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Best regards,

Ivan

[AJose5]

Hey Ivanu_intel,

It seems that the beta download you recommended me doesn't seem to work for my laptop unit, as Dell uses a customized version of the driver to run the laptop graphics. Do you know of any other fixes as ive tried this multiple times. Even as far as rolling back my driver updates to install this and it still won't work.

I should also add that I have a NVIDIA GEFORCE GTX960 gpu installed on the device also.

Anymore info will help as I still get the same problem with no solution.

[BMagi]

I did that and it basically says it doesn't support that.

[IUman]

The Beta driver supports Windows 7 as you can see it on the download options, if the driver cannot be install most likely you have a customized driver and you will need to get the driver and support from your system manufacturer website, at this point I suggest to have your system up to date as follow some troubleshooting steps at the website I posted above.

[PM4]

Intel(R) HD Graphics 520

Report Date: Wednesday, January 20, 2016

Report Time [hh:mm:ss]: 8:40:38 PM

Driver Version: 20.19.15.4326

Operating System: Windows* 10 Home (10.0.10586)

Default Language: English (United States)

Physical Memory: 12090 MB

Vendor ID: 8086

Device ID: 1916

Device Revision: 07

Graphics Output Protocol (GOP) Version: 9.0.1031

Current Resolution: 3200 x 1800

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Processor Speed: 2592 MHz

Processor Graphics in Use: Intel(R) HD Graphics 520

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 11.42 inches

Vertical Size: 6.69 inches

Supported Modes

3200 x 1800 (60p Hz)

3200 x 1800 (48p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4C 83 4A 39 00 00 00 00

00 18 01 03 95 1D 11 78 EA B5 95 93 58 56 8D 29

1F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 23 8D 80 74 C0 08 10 70 30 20

25 00 25 A5 10 00 00 19 23 8D 80 E0 C1 08 F5 70

30 20 25 00 25 A5 10 00 00 19 00 00 00 FE 00 53

41 4D 53 55 4E 47 0A 20 20 20 20 20 00 00 00 FE

00 31 33 33 59 4C 30 33 2D 50 30 31 0A 20 00 FA

* Other names and brands are the property of their respective owners.

[IUman]

Did you try the driver I posted above?

[vguzm1]

I have an HD4600 but under Windows 7, why is there no Beta driver for Windows 7?

[vguzm1]

Here's mine.

Intel(R) HD Graphics 4600

Report Date: Thursday, January 21, 2016

Report Time [hh:mm:ss]: 5:57:46 PM

Driver Version: 10.18.14.4332

Operating System: Windows* 7 Professional (6.1.7601)

Default Language: Spanish (Spain, International Sort)

Physical Memory: 3972 MB

Vendor ID: 8086

Device ID: 0412

Device Revision: 06

Video BIOS: 1029.0

Current Resolution: 1600 x 900

Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz

Processor Speed: 3498 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.2

* Microsoft DirectX* *

Runtime Version: 11.0

Hardware-Supported Version: 11.0

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Monitor *

Display Type: Analog

Serial Number: ETL1809031

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: VGA

Device Type: Monitor

Maximum Image Size

Horizontal Size: 13.39 inches

Vertical Size: 10.63 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (56p Hz)

800 x 600 (60p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (70p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1280 x 1024 (75p Hz)

1280 x 1024 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 04 72 18 AD 7C 05 00 44

28 0E 01 03 68 22 1B 78 EE 8B C5 A4 5A 48 9B 25

1A 50 54 BF EF 00 81 80 71 4F 01 01 01 01 01 01

01 01 01 01 01 01 30 2A 00 98 51 00 2A 40 30 70

13 00 52 0E 11 00 00 1E 00 00 00 FF 00 45 54 4C

31 38 30 39 30 33 31 20 20 20 00 00 00 FC 00 41

63 65 72 20 41 4C 31 37 31 34 0A 20 00 00 00 FD

00 32 4B 1E 52 0E 00 0A 20 20 20 20 20 20 00 BC

* Digital Display *

Display Type: Digital

Serial Number: LFP0B0163910

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Device Type: Digital Display

Maximum Image Size

Horizontal Size: 17.32 inches

Vertical Size: 9.84 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (67p Hz)

640 x 480 (72p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

800 x 600 (72p Hz)

800 x 600 (75p Hz)

800 x 600 (56p Hz)

800 x 600 (60p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (70p Hz)

1024 x 768 (75p Hz)

1152 x 870 (75p Hz)

1152 x 864 (75p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1600 x 900 (60p Hz)

Power Management Support

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 04 72 9D 00 C4 42 80 90

08 13 01 03 80 2C 19 78 2E EE 95 A3 54 4C 99 26

0F 50 54 BF EE 80 A9 C0 71 4F 81 C0 81 00 01 01

01 01 01 01 01 01 31 2E 40 00 62 84 22 30 58 A8

35 00 BB F9 10 00 00 1C 00 00 00 FD 00 37 4B 1E

50 10 00 0A 20 20 20 20 20 20 00 00 00 FC 00 58

32 30 33 48 0A 20 20 20 20 20 20 20 00 00 00 FF

00 4C 46 50 30 42 30 31 36 33 39 31 30 20 00 56

* Other names and brands are the property of their respective owners.

[rlong8]

Well, it's been a few days now since I went into device manager and selected- Dsiplay Adapters - HD Graphics 530, and then - update, and I haven't had any further crashing so far. It installed driver version 20.19.15.4360

Hopefully that has fixed the issue now.

[iboun]

Hello,

I am facing the same problem with my new Lenovo laptop.

I tried to download the driver from the links mentioned above, but a system problem appeared and I couldn't install the driver.

kindly find below my graphic report and thanks in advance.

Intel(R) HD Graphics 5500

Report Date: Thursday, January 21, 2016Report Time [hh:mm:ss]: 9:14:22 AMDriver Version: 10.18.15.4279Operating System: Windows* 10 Home Single Language(10.0.10586)Default Language: English (United States)Physical Memory: 4010 MBVendor ID: 8086Device ID: 1616Device Revision: 09Graphics Output Protocol (GOP) Version: 5.5.1028Current Resolution: 1366 x 768Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHzProcessor Speed: 2394 MHzProcessor Graphics in Use: Intel(R) HD Graphics 5500Shader Version: 5.0OpenGL* Version: 4.4OpenCL* Version: 2.0* Microsoft DirectX* *Runtime Version: 12.0Hardware-Supported Version: 11.1* Devices connected to the Graphics Accelerator *Active Displays: 1* Built-in Display *Display Type: DigitalDDC2 Protocol: SupportedGamma: 2.2Connector Type: Embedded DisplayPortDevice Type: Built-in DisplayMaximum Image SizeHorizontal Size: 13.39 inchesVertical Size: 7.48 inchesSupported Modes1366 x 768 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 0D AE B7 15 00 00 00 00 1E 17 01 04 95 22 13 78 02 E5 65 92 58 57 98 29 1D 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 DA 1D 56 E2 50 00 20 30 44 2D 47 00 58 C1 10 00 00 18 00 00 00 FE 00 4E 31 35 36 42 47 45 2D 45 42 31 0A 20 00 00 00 FE 00 43 4D 4E 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 4E 31 35 36 42 47 45 2D 45 42 31 0A 20 00 8C