Thank you for joining the Intel communities.
I’m sorry about the problem you’re having, please installing the Beta driver from the Intel website to see if that driver can solve your problem, you can download it at the following link:
Answers (N/A if not applicable)
Provide a detailed description of the issue
screen share crashes os, seems to go into a loop of resolution confusion
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
100% of the time
Brand and Model of the system.
XPS 13 9350
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
LFP and EFP. EFP is samsung
Amazon.com: Samsung 32" WQHD LED Monitor (S32D850T) -
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
EFP connected via USB Type C 3.1 adapter
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
AC - plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- windows 10 fast ring - currently 14251
- launch gotomeeting, or join.me or google hangouts or other screen sharing
- start sharing. screen goes black, never recovers, sometimes you can see mouse
- In join.me it doesnt start failing until someone tries to view, then it fails.
intelSupport.xml.zip 2.8 K
- windows 10 fast ring - currently 14251
I tested join.me, gotomeeting or zoom and I did not have any problems, no flickering. I tested it with a DELL Inspiron 5559 which it has the same processor as yours Intel® HD Graphics 520 but I did not experience this problem.
Try uninstalling the driver and restart your system and then reinstall the driver
Did you notify your system manufacturer about this issue?
Does anybody else who can access this thread have this problem?
I tried different drivers, uninstalling numerous times. The dell xps 13 is a 4k high resolution laptop screen, does that have an effect? It crashes whether I have a monitor plugged in or not.
I notified Dell and microsoft and you guys.
When you tried join.me did someone else join your screen? For me, it doesnt crash on join.me until someone else joins. They dont see the screen.
Yes I tested it with one of my co-workers and I did not see any issues, I did share the screen and I took mouse and keyboard control over the other PC and it worked fine. Could you please provide us with a picture or video of the issue if it is possible?
About the 4k monitor I don’t see why that can be an issue, you can also try with different refresh rates from the Intel® HD Graphics Control Panel and different resolutions.
I shut the computer down, disconnected all peripherals including the monitor. The res was 4k on the laptop. I had the text/icon scaling up to 250% normal. Screen sharing worked.
Then I plugged it into my monitor. The scaling was all messed up on the monitor. The setting said 100%, but the UI was clearly at 250%. Everything looked huge. So I signed out and signed back in. Now the left monitor was 100% and the laptop (right) was 250%. I tried to screen share again and it froze my screen completely. (Hard reboot)
This is repeatable.
No second monitor or peripherals from a cold boot can screen share.
A second monitor can not screen share.
You said something confusing. "I did share the screen and I took mouse and keyboard control over the other PC and it worked fine" You understand that I am trying to show MY screen, not theirs, right? If you took over their screen then you were not showing YOUR screen. That is the problem. I need to present my screen.
OK, I wiped the hard drive (ugh) and reinstalled windows and dell drivers.
I did NOT turn on the fast ring.
Currently, it is working and not crashing. (12 hours without a crash)
So the problem is either a corrupt driver that wouldn't go away or something in one of the fast ring builds causing problems. I want to be on the fast ring, but maybe I just need to give up on that for this laptop.