Also should be noted that the users that we know have this issue are using Windows 10.
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Have you tried the latest graphics driver? You can download the latest driver for the Intel® HD Graphics 4000 here:
Please be aware that for Intel® HD Graphics 3000 we don’t have a graphics driver for Windows 10 have you tried making any tests with Intel® HD Graphics 3000 to see if you can find the problem your customers are reporting.
Hey, did you find a solution for that?