1 2 3 Previous Next 39 Replies Latest reply on Oct 10, 2016 11:50 PM by Benji2665

    Wireless-AC 7265 issue when connecting

    Janx4

      Dear all,

       

      Dell Latitude E5450 / Windows 10 Enterprise x64 1511 (TH2) with latest updates.

      Can anyone point me to some direction when mentioned WIFI card (Wireless-AC 7265) refuses to connect to WIFI networks at first place. Actually it refuses first time. About 60 seconds later it will connect.

       

      Error messages is below:

       

      Log Name:      Microsoft-Windows-WLAN-AutoConfig/Operational
      Source:        Microsoft-Windows-WLAN-AutoConfig
      Date:          6.01.2016 16:48:24
      Event ID:      8002
      Task Category: AcmConnection
      Level:         Error
      Keywords:      (1073741824),(1024),(512)
      User:          SYSTEM
      Computer:      laptop-023.COMPANY.XX
      Description:
      WLAN AutoConfig service failed to connect to a wireless network.

      Network Adapter: Intel(R) Dual Band Wireless-AC 7265
      Interface GUID: {d8ec95f4-c0a4-4c7a-8182-a051beb1520e}
      Connection Mode: Automatic connection with a profile
      Profile Name: Standard Private Profile
      SSID: Standard Private
      BSS Type: Infrastructure
      Failure Reason:The driver disconnected while associating.
      RSSI: 255

       

      I have tried different drivers:

      Windows 10 itself suggest via "update device drivers" 18.20.0.9 - no luck, error persist

      Dell suggest 18.11.0.8 - no luck, error persist

      Intel latest 18.30.0.9 - no luck, error persist

      Windows 10 bundled 17.15.0.5 - error is gone, and everything is working as excpected.

       

      I have tried different AP's on different physical locations - same effect.

       

      I have tried different WIFI configurations - like OPEN networks in other places - same effect.

       

      My main question is what could be wrong with 18 series of drivers? Why the 17 series works and 18 not ?

        • 1. Re: Wireless-AC 7265 issue when connecting
          aleki_intel

          Janx4,

           

          Before we go any further could please reset the SSID profile and then add it again and see if the issue still persists?

          • 2. Re: Wireless-AC 7265 issue when connecting
            Janx4

            Hi,

            I have reinstalled this laptop several times. So basically this profile is new after every reinstall.

            I changed even the wifi module inside the laptop and I used even another laptop (same model with same wifi module) - no luck.

            What is odd, is that I have third laptop in my company with same Windows version (TH2) and it works with version 18.20.0.9

            I'v gone trough this third laptop logs to see if this laptop has same problems and I'v noticed only few similar "The driver disconnected while associating" errors.

            So, basically, I'm stuck. I'm out of ideas. I can not point finger to my WIFI AP's because I'v seen this error with another networks and AP brands.

            I must get this working, because those laptops are dependent working WIFI at the first place, AD logins, machine GPO's and so on.
            What this error even means? Does this RSSI:255 has any relationship with this error?

            From my point of view, there should be something different between the drivers, because mentioned 17.15.0.5 seems to be working as excpected.

            BTW, I have disabled Bluetooht module from the BIOS - but I'v tested this also with BT enabled, and it makes no difference.

            • 3. Re: Wireless-AC 7265 issue when connecting
              Janx4

              Still no ideas?

              • 4. Re: Wireless-AC 7265 issue when connecting
                aleki_intel

                Hello Janx4,

                 

                We have recently released new drivers for the Intel® Dual Band Wireless-AC 7265. Please try them and let us know the results: Intel® PROSet/Wireless Software for Windows® 10 - File Name: Wireless_18.32.0_PROSet64_win1

                • 5. Re: Wireless-AC 7265 issue when connecting
                  Janx4

                  No luck. Driver 18.32.0.5

                  Error are back:

                   

                  11:50:39

                  A previously existing Wireless Group Policy was applied to your computer.

                  Wireless Group Policy Name: Standard Private Policy.

                  Applied settings:

                  AutoConfig Enabled: Yes

                  Show Denied Networks: Yes

                  Wireless Group Policy Summary

                  Profiles applied: Standard Private Profile.

                  Profiles not applied: None

                   

                  11:50:39

                  WLAN AutoConfig service started a connection to a wireless network.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Connection Mode: Automatic connection with a profile

                  Profile Name: Standard Private Profile

                  SSID: Standard Private

                  BSS Type: Infrastructure

                   

                  11:50:39

                  Wireless network association started.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Local MAC Address: 4C:34:88:66:36:4F

                  Network SSID: Standard Private

                  BSS Type: Infrastructure

                  Authentication: WPA2-Enterprise

                  Encryption: AES

                  802.1X Enabled: Yes

                   

                   

                  11:50:39

                  WLAN AutoConfig service failed to connect to a wireless network.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Connection Mode: Automatic connection with a profile

                  Profile Name: Standard Private Profile

                  SSID: Standard Private

                  BSS Type: Infrastructure

                  Failure Reason:The driver disconnected while associating.

                  RSSI: 255

                   

                  And excactly 1 minute later:

                   

                   

                  11:51:39

                  WLAN AutoConfig service started a connection to a wireless network.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Connection Mode: Automatic connection with a profile

                  Profile Name: Standard Private Profile

                  SSID: Standard Private

                  BSS Type: Infrastructure

                   

                  11:51:39

                  Wireless network association started.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Local MAC Address: 4C:34:88:66:36:4F

                  Network SSID: Standard Private

                  BSS Type: Infrastructure

                  Authentication: WPA2-Enterprise

                  Encryption: AES

                  802.1X Enabled: Yes

                   

                  11:51:39

                  Wireless network association succeeded.

                  Network Adapter: Intel(R) Dual Band Wireless-AC 7265

                  Interface GUID: {892ecc1c-8df5-4c7d-b098-592d92a8f5ce}

                  Local MAC Address: 4C:34:88:66:36:4F

                  Network SSID: Standard Private

                  BSS Type: Infrastructure

                  Management Frame Protection Enabled: 0x200000000

                  • 7. Re: Wireless-AC 7265 issue when connecting
                    Janx4

                    Hi, does not help. Error stays. For now, I have tried different Dell models including the same adapter. Same behaviour. Even the PC mentioned in first post, stopped working - I had to revert the driver also to the version 17.5.

                    We are using Ruckus R700 AP's which is controlled by ZoneDirector. Does it gives any ideas to anyone? As of today, we are using the latest FW provided by Ruckus.

                    Intel coexistence with Ruckus? Anything?

                    • 8. Re: Wireless-AC 7265 issue when connecting
                      Janx4

                      So, as of today, theres no solution besides using the older version like 17.15.0.5.

                      Since noone points finger to my AP then I must think that the problem is related to NIC itself.

                      • 9. Re: Wireless-AC 7265 issue when connecting
                        aleki_intel

                        Janx4,

                         

                        Please check your private messages.

                        • 10. Re: Wireless-AC 7265 issue when connecting
                          vatreni

                          Spent hours troubleshooting this with a Asus Zenbook UX305LA. Turned out 18.32.0.5 is the right driver and all I needed to do was uncheck "Allow the computer to turn off this device to save power". Not a single dropout since. Hope that helps.

                          • 12. Re: Wireless-AC 7265 issue when connecting
                            vatreni

                            Oh. What errors are you getting in event viewer, and what is the model of your laptop?

                            • 13. Re: Wireless-AC 7265 issue when connecting
                              Janx4

                              Errors are displayed here in discussion.

                              Model: Dell Latitude E5450

                              • 14. Re: Wireless-AC 7265 issue when connecting
                                vatreni

                                Sorry mate, totally missed the logs. The other thing I did as a band-aid just to get the device online was disabling "HT Mode" in the advanced adapter settings (and to 802.11b only). This dropped the connection to 54Mbps, however it was stable. Not ideal and I wasn't satisfied, but it got me online, if that's what you need to do to roll these out to your clients I'm assuming.

                                 

                                I was fuming when this happened to me after spending $1300 on a new laptop, so I feel your pain. Tinker with the adapter settings, it HAS to be something in there if you said that it works fine with the 17 series drivers. Monitor your connection speed as you do this and it will give a rough indication as to what speed increase is causing the adapter to drop out.

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