Please try the following;
- Make sure that in your BIOS configuration the Wake from S3 via CIR and Wake from S4 and S5 via CIR are on.
- Try one more time with the current driver, if you had those options on and still won't work, try this;
- Go to Device Manger> Human Interface Devices> Nuvoton SIO CIR Driver right click and go to Uninstall, once there check the box that says; "Delete the driver software for this device" and hit OK.
- Turn off your computer.
- Install the driver one more time at Download Infrared: ITE Tech* Consumer Infrared (CIR) Driver for for Windows 10* for Intel® NUC.
Thank you for the suggestion and resolution steps. Unfortunately the issue persists. All BIOS settings are as you recommended. When I view Device Manager, there is no entry for a Nuvoton SIO CIR driver to remove. I have two HID-compliant consumer control device entries, one HID-compliant system controller, and six HID-compliant vendor-defined device entries.
The only other entry that seems related is under the Device Manager>System devices section. One entry is Consumer IR Devices, and another is ITECIR Hid Driver, which I believe is what is integrated into this NUC.
Any other suggestions?
I uninstalled the entries for Consumer IR Devices and ITECIR Hid Driver, re-ran the ITE driver package and this time the install was successful. IR now appears to be working.
Thank you for sharing your outcome. I am glad to hear that you were able to resolve your issue.
If you need further assistance let us know.