4 Replies Latest reply on Jan 18, 2016 9:48 AM by Amy_Intel

    NUC6i5SYK issue: ITE Tech Consumer Infrared device not working; also cannot run installer


      I just received this NUC and cannot get the IR device to work. It is enabled in BIOS, and the device appears to be installed and working in Device Manager, but my NUC is not accepting IR commands from my remote (it worked before on a different NUC with an identical software installation). I tried running the installer but I get an error and the installation quits (attached).


      Suggestions anyone?