3 Replies Latest reply on Jan 15, 2016 9:45 AM by EstebanC_Intel

    Dragon Quest Heroes doesn't work on latest driver


      after launching the game, it memory leaks and froze my pc on latest driver for Intel HD 4000 which is

      it works on older

      it also works on my other 4th gen intel graphics device which is also running the latest driver.

      EDIT : after playing the game abit more, it randomly crashes on the older



      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      Dragon Quest Heroes

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      fails every single time

      Hardware (HW)

      Brand and Model of the system.

      Lenovo Thinkpad E130

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?


      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)


      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).


      Software (SW)

      Operating System version (see note2 below).

      Tested on Windows 7 and Windows 10 TH2

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW or Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).


      AC or DC mode, i.e. is power cable plugged in or not?

      doesn't matter

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Run the game
      2. New Game or Load saved game
      3. Game or Windows hangs before or after the loading finishes