1 2 3 Previous Next 393 Replies Latest reply on Nov 12, 2016 5:17 PM by Ronin

    Skylake hard locks seeminly when IDLE / CStates ON

    Skokie

      Myself and others have been struggling with a different hard lock problem with Skylake and we have ran out of options but to assume it is a CPU fault/issue.  Does anyone have any comments or feedback?

       

      The long thread is over here, but I will summarise.  New Skylake Build Randomly Freezing/Crashing - Page 7 - windows 10 - Windows 10

       

      Our systems hard lock randomly but appears on the most part to be when IDLE or next to IDLE.  The hardlock can come when playing video, browsing (reading) or mostly when not interacting at all.   Some (like myself) noted that they seem to occur more often if you are doing a large amount of disk IO (partition move for example or copying 40+ GB of data disk to disk).

       

      Hard locks happen in either Windows (7,8,10) or Linux.

       

      With CStates on, the crashes are often and usually within 10 minutes of IDLE.  With CStates disabled completely most find that the system remains "mainly" stable for days.  Generally, no one has reported locks when gaming or under high CPU load (so I do not think this is the Prime95 example but then, since compilers / drivers use the latest instructions (according to CPUID) I cant be sure).

       

      The symptoms happen on many different manufacturers motherboards, RAM types and setups.  We have successfully removed or replaced all components and the only change that seems to make a difference is CPU for a few.  CStates off in the BIOS is absolutely a guarenteed way to stabilize significantly but not fix.

       

      I changed CPU (after trying everything else) and find it now mostly stable with CStates ON. I must be clear that my system is 100% identical, CPU #1 crashes all the time and must have CStates off, CPU #2 does not crash so often even with CStates ON.    One may argue this is a problem with my PC, a fault, but with so many people having the exact same issues I cant believe it is a defect. And with Cstates/SpeedStep so specifically (a known new part of Skylakes architecture), I remain convinced that this is something real.

       

      Others were not so lucky, a replacement CPU did not make the situation better.  Batches from different factories as well etc etc

       

      My new CPU has hard locked but not when IDLE like the last one (not yet anyway).  Mine can lock when under full load, video transcoding, but not more than 1 in 10 sessions. Cstates ON seems equally stable on this CPU as OFF.

       

      Thanks for any suggestions you can give.

        • 1. Re: Skylake hard locks seeminly when IDLE / CStates ON
          allan_intel

          Thanks for the information.

          Was the BIOS updated to the latest microcode?

          CStates are connected directly to the BIOS.

           

          Allan.

          • 2. Re: Skylake hard locks seeminly when IDLE / CStates ON
            Skokie

            Thank you for taking the time to answer.

             

            I will collect the information and ask the others with the problem to return their versions too (everyone has different boards and everyone updated to their respective "latest" BIOS as part of diagnosis).

             

            Glyn

            • 3. Re: Skylake hard locks seeminly when IDLE / CStates ON
              Skokie

              Hello,

               

              OK, I have some feedback.

               

              Everyone suffering the CState freezing seems to have Microcode 39.   They all have the latest BIOS from the respective vendors, most with Beta BIOSes.  My old CPU i7 6700K had the same problems which is why I am involved with the others, and changing only my CPU to another identical i7 6700K fixed them for me, I have Cstates ON with reasonable stability now.  However my CPU is at Microcode 55.  Since I tested the old CPU and the new one with zero other changes, same BIOS, same MB etc etc, and since the old one hard locked all the time with CStates ON and the new one doesnt, I am left confused from my side.  I do have hard locks under transcode load randomly (more then the load in the intel diagnostic tool) but my hope is that these locks are the other known issue with Skylake and I dont want to confuse the two issues here.  If microcode comes from the BIOS, why would the OLD CPU be suffering CState locks and this one not, if a micorcode issue? Strange I think, but equally strange that they all have 39 and I now dont.

               

              Lots of people report that changing RAM makes things more stable, some say increasing vCore to 1.2.  But in all cases they leave Cstates OFF still; so I honestly think that these things a individual and not enough evidence exists to say this is a cure or just a lucky hit.

               

              Is there a way to deliver new microcode (in OS driver form) so that they can test it?

               

              The Intel Diagnositic tool passes on their systems and mine.  With Cstates ON on their systems it still gets through each time (the crashes happen when IDLE mostly).

               

              Thank you very much for your time and feedback. A lot of very fed up people monitor that thread and I would not like to guess how many are there but not writing.

               

              Glyn

              • 4. Re: Skylake hard locks seeminly when IDLE / CStates ON
                DownyTif

                @Skokie: thanks for taking the time to write this here.

                 

                You can add this thread to the conversation.

                New ASRock Z170 Pro4 - Randomly freezing - ASRock Forums - Page 1

                 

                I'm not sure how to check my microcode and what CStates are though... But I can confirm my MOBO has the latest ASRock Bios.

                • 5. Re: Skylake hard locks seeminly when IDLE / CStates ON
                  CwaniAK

                  I have a similar issue - complete freezes (even reset button doesnt response) with no error reports in windows.

                   

                  6600k with microcode 55

                  hyperX Savage 2x8GB DDR4-2400 CL12 running at dual

                  MSI Z170A gaming M3 with leatest bios

                  SSD ADATA Premier Pro SP920 256GB

                  WD Caviar Blue 1TB

                  PSU Chieftec 750W ctg-750c

                  windows 10, clean installation

                   

                  What i have noticed is that when RAM is running on XMP Profile #1: DDR4-2400 CL12-13-13 @1.35V it usually freezes within an hour. On XMP Profile #2: DDR4-2133 CL13-13-13 @1.2V or JEDEC its a bit more stable - it takes about 3 hours, but eventually it freezes too.

                  Processor has passed all the tests in Intel Processor Diagnostic Tool, and memory was checked with memtest - no errors either.

                  It has never happened on any of the stress tests in Extreme Tuning Utility, or while gaming (although i dont play much and didnt put in on stress test for more than hour, so its not objective). About 90% of freezes happened while browsing internet (on Chrome,Firefox and Edge - on all of them), once while copying files, and few times while completely idle.

                   

                  Can this be related to this Prime95 issue, or are we experiencing something different?

                  • 6. Re: Skylake hard locks seeminly when IDLE / CStates ON
                    DownyTif

                    Details about me:

                     

                    - CStates are enabled

                    - CPU is i5-6500

                    - Microcode is 506E3 49

                     

                    My build:

                    http://ca.pcpartpicker.com/p/6rP86h

                    • 7. Re: Skylake hard locks seeminly when IDLE / CStates ON
                      Skokie

                      New BIOSes for the Prime95 fixes are starting to appear. The initial (early) feedback is that it does not help in the CStates/IDLE hard locks.

                      • 8. Re: Skylake hard locks seeminly when IDLE / CStates ON
                        DownyTif

                        Any update Allan?

                         

                        is Intel investigating the claims? Do you need more information from us to help identify the problem?

                        • 9. Re: Skylake hard locks seeminly when IDLE / CStates ON
                          allan_intel

                          I got the following notification from engineering team: Intel has identified an issue that potentially affects the 6th Gen Intel® Core™ family of products. This issue only occurs under certain complex workload conditions, like those that may be encountered when running applications like Prime95. In those cases, the processor may hang or cause unpredictable system behavior. Intel has identified and released a fix and is working with external business partners to get the fix deployed through BIOS.

                           

                          Allan.

                          • 10. Re: Skylake hard locks seeminly when IDLE / CStates ON
                            ArminM

                            In which c-state does the CPU freeze?

                            • 11. Re: Skylake hard locks seeminly when IDLE / CStates ON
                              DownyTif

                              Thanks for your reply Allan.

                               

                              Howeever, could you indicate that our problem occurs at IDLE, when the processor is like doing close to nothing and not when doing "complex workload"? To me, this seems to be 2 different problems, especially when Skokie above wrote "New BIOSes for the Prime95 fixes are starting to appear. The initial (early) feedback is that it does not help in the CStates/IDLE hard locks." 2 posts ago.

                               

                              We just want to be sure that engineering is investigating our problem too...

                              • 12. Re: Skylake hard locks seeminly when IDLE / CStates ON
                                ArminM

                                It would be easier, when it would be clear, which C State is reached.

                                But a hard lock is caused if the FETs in the cores do not switch over.

                                 

                                1. Supply voltage to low: inherent noise higher than switching voltage.

                                2. The clock frequency is too low: i don´t think so.

                                • 13. Re: Skylake hard locks seeminly when IDLE / CStates ON
                                  ArminM

                                  Have you installed the lastest Bios for your mainboard?

                                  • 14. Re: Skylake hard locks seeminly when IDLE / CStates ON
                                    ArminM

                                    Windows 7 may prevent a core becoming completly idle.

                                     

                                    Solution for that:

                                    1. A lowest level for the supply voltage: set by the BIOS.

                                    2. Restart core by integrated circuit in the processor itself.

                                    a) Check the status of core by minimum calculating routine (="idle routine")

                                    b) reset single core

                                     

                                    What is done, when the processor is started on power up ("computer on")?

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