Word keeps crashing

[DBirc]

Word 2013 keeps crashing. Microsoft has told me this is an Intel Graphics Problem. According to the event viewer, the problem is this file:

Faulting module path: C:\WINDOWS\SYSTEM32\igd10umd32.dll

However, after checking my .dll files, I can't find any such file on my computer. And yes, I did check the hidden files. I have Windows 10 OS.

I need to find out how to fix this problem because the constant crashing of Word is affecting my business.

Thanks!

[JWill53]

Does this help?

https://support.microsoft.com/en-us/kb/2983468 https://support.microsoft.com/en-us/kb/2983468

Can you update your drivers?

[DBirc]

I've checked all my drivers; they're all up to date according to the Intel Update Utility Driver.

[Allan_J_Intel1]

I would need more information in regards to your system configuration:

Which version of Windows do you have?

Also, the exact processor model and the graphics controller:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html Intel® Graphics Controller Identification Methods for Graphics Drivers

On Windows 10

Click on the Windows icon, and search for "System"

Look for System Control Panel then note the processor model.

Allan.

[DBirc]

Allan,

You tried to help me with this problem back in January. Unfortunately, I wasn't able to follow-up on this until now. Here is screen shot of my Intel Graphics that requested. I hope this helps. If needed, I can also send a screen shot of the event viewer log that lists the problem. Thank you!