4 Replies Latest reply on Mar 8, 2016 10:39 AM by Jentian

    Word keeps crashing

    Jentian

      Word 2013 keeps crashing. Microsoft has told me this is an Intel Graphics Problem. According to the event viewer, the problem is this file:

       

      Faulting module path: C:\WINDOWS\SYSTEM32\igd10umd32.dll


      However, after checking my .dll files, I can't find any such file on my computer. And yes, I did check the hidden files. I have Windows 10 OS.


      I need to find out how to fix this problem because the constant crashing of Word is affecting my business.

      Thanks!