3 Replies Latest reply on Jan 13, 2016 8:38 AM by Amy_Intel

    Confused by Graphics driver versions

    JimWillsher

      Hello

       

      I have a Dell 7510 laptop, with 6th Gen Core i7, and Intel HD 530 graphics. Windows 10 x64. Laptop also has a Nvidia Quandor M2000M. 32GB RAM.

       

      I'm getting graphics drivers crashes so I'm trying to find the latest drivers. When it crashes, Windows freezes for 4-5 seconds then recovers, but with only one external monitor (the one on the right) active. Normally I sue two monitors, from a Dell docking station, with the display extended. I'm in 1920x1080 res.

       

      The latest driver shown on the Dell website is version 10.18.15.4287. The latest version shown on the Intel website is 15.40.14.4352. However if I right-click the graphics card in Device Manager and choose to update, Windows finds version 20.19.15.4312. So I'm thoroughly confused,

       

      Many thanks!

       

       

       

      Jim

       

      PS The specific crash is:

       

      Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys, type 0

      Event Name: LiveKernelEvent

      Response: Not available

      Cab Id: 617df68c-61c7-48c9-bb41-d992c8237637

       

      Problem signature:

      P1: 141

      P2: ffffe001d7ac4010

      P3: fffff801dc666770

      P4: 0

      P5: 2b8

      P6: 10_0_10586

      P7: 0_0

      P8: 256_1

      P9:

      P10:

       

      Attached files:

      C:\Windows\LiveKernelReports\WATCHDOG\WD-20160109-2010.dmp

      C:\Users\Jim\AppData\Local\Temp\WER-11308453-0.sysdata.xml

      C:\Users\Jim\AppData\Local\Temp\WER8F6A.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_d85cd1d95e123aca3a1c1865fdc7faa8124f2ca_00000000_cab_0b04a033

       

      Analysis symbol:

      Rechecking for solution: 0

      Report ID: 0e171f21-b70d-11e5-9862-a434d9669bed

      Report Status: 0

      Hashed bucket: