14 Replies Latest reply on Feb 22, 2016 10:09 AM by mikec_intel

    Cinema 4D ig7icd64.dll Problem

    ZenPaul

      Hello, Im used the Cinema 4D at Windows 8, after that i upgrade to 8.1 and then to Windows 10 my Cinema 4D start to getting error

      I have a Intel HD Graphics Family in my notebook. Cinema write that is problem with Graphics card  -

      Problem  : ig7icd64.dll. Please help me

      12516723_1025585267502556_1929014456_o.jpg

        • 1. Re: Cinema 4D ig7icd64.dll Problem
          mikec_intel

          Hi ZenPaul,

           

          Verify if you have the latest drivers provided with your laptop manufacturer website. It is necessary to update the Chipset (INF), Management Engine driver and graphics driver.

           

          If problem continues, reply with laptop brand name and model and processor model. Please run our tool Intel® System Support Utility and send me the results.

          Download Intel® System Support Utility

           

          Regards,
          Mike C

          • 2. Re: Cinema 4D ig7icd64.dll Problem
            ZenPaul

            Hellom, Thank you for your answer, i Download The Intel Driver Update Utility and the result said that i have everythink updated. But the problem continues.

            There are the result from Intel System super Utility :

            <?xml version="1.0"?>

            <SSU>

                <Setting id="Version">1.0.1.5</Setting>

                <Setting id="Scan Date">01. 19. 2016</Setting>

                <Setting id="Scan Time">00:00:44.2590868</Setting>

                <Details id="Computer" displayName="" value="">

                    <Setting id="BaseBoard Manufacturer" displayName="" value="ASUSTeK COMPUTER INC." />

                    <Setting id="BIOS Mode" displayName="" value="UEFI" />

                    <Setting id="BIOS Version/Date" displayName="" value="American Megatrends Inc. X550CA.209 , 07/09/2013" />

                    <Setting id="Embedded Controller Version" displayName="" value="255.255" />

                    <Setting id="Platform Role" displayName="" value="Mobile" />

                    <Setting id="Processor" displayName="" value="Intel(R) Celeron(R) CPU 1007U @ 1.50GHz , GenuineIntel" />

                    <Setting id="Secure Boot State" displayName="" value="On" />

                    <Setting id="SMBIOS Version" displayName="" value="2.7" />

                    <Setting id="System Manufacturer" displayName="" value="ASUSTeK COMPUTER INC." />

                    <Setting id="System Model" displayName="" value="X550CA" />

                    <Setting id="System SKU" displayName="" value="ASUS-NotebookSKU" />

                    <Setting id="System Type" displayName="" value="x64-based PC" />

                    <Details id="Operating System" displayName="" value="">

                        <Setting id="Boot Device" displayName="" value="\Device\HarddiskVolume1" />

                        <Setting id="Locale" displayName="" value="Česká republika" />

                        <Setting id="OS Manufacturer" displayName="" value="Microsoft Corporation" />

                        <Setting id="OS Name" displayName="" value="Microsoft Windows 10 Home" />

                        <Setting id="Other OS Description" displayName="" value="Not Available" />

                        <Setting id="Page File" displayName="" value="Not Available" />

                        <Setting id="Page File Space" displayName="" value="Not Available" />

                        <Setting id="Physical Memory (Available)" displayName="" value="1,39 GB" />

                        <Setting id="Physical Memory (Installed)" displayName="" value="4,00 GB" />

                        <Setting id="Physical Memory (Total)" displayName="" value="3,89 GB" />

                        <Setting id="System Directory" displayName="" value="C:\WINDOWS\system32" />

                        <Setting id="Version" displayName="" value="10.0.10240 Build 10240" />

                        <Setting id="Virtual Memory (Available)" displayName="" value="1,55 GB" />

                        <Setting id="Virtual Memory (Total)" displayName="" value="4,70 GB" />

                        <Setting id="Windows Directory" displayName="" value="C:\WINDOWS" />

                    </Details>

                    <Details id="Adapters" displayName="" value="">

                        <Setting id="Intel ® Network Connections Install Options" displayName="" value=" " />

                        <Setting id="Intel ® Network Connections Version" displayName="" value=" " />

                        <Details id="Realtek PCIe GBE Family Controller" displayName="" value="">

                            <Setting id="Adapter Status" displayName="" value="Enabled" />

                            <Setting id="Adapter Type" displayName="" value="Síť Ethernet 802.3" />

                            <Setting id="CoInstallers" displayName="" value="Not Available" />

                            <Setting id="Default IP GateWay" displayName="" value="10.0.0.138" />

                            <Setting id="Device Instance Path" displayName="" value="PCI\VEN_10EC&amp;DEV_8168&amp;SUBSYS_200F1043&amp;REV_0A\4&amp;97440D8&amp;0&amp;02E3" />

                            <Setting id="DHCP Enabled" displayName="" value="Yes" />

                            <Setting id="DHCP Lease Expires" displayName="" value="01. 20. 2016 07:19 odp." />

                            <Setting id="DHCP Lease Obtained" displayName="" value="01. 19. 2016 07:19 odp." />

                            <Setting id="DHCP Server" displayName="" value="10.0.0.138" />

                            <Setting id="Driver" displayName="" value="rt640x64.sys" />

                            <Setting id="Driver Date" displayName="" value="05. 05. 2015 12:00 dop." />

                            <Setting id="Driver Version" displayName="" value="10.1.505.2015" />

                            <Setting id="Index" displayName="" value="0000" />

                            <Setting id="Inf Path" displayName="" value="oem35.inf" />

                            <Setting id="Inf Section" displayName="" value="RTL8168FBS5WOLDisable.ndi.NT" />

                            <Setting id="Installed" displayName="" value="Yes" />

                            <Setting id="IP Address" displayName="" value="10.0.0.3;fe80::3513:967b:baab:ba84" />

                            <Setting id="IP Subnet" displayName="" value="255.255.255.0;64" />

                            <Setting id="Last Reset" displayName="" value="01. 19. 2016 07:18 odp." />

                            <Setting id="Location" displayName="" value="PCI Slot Not Available PCI bus 3,device 0, function 2 " />

                            <Setting id="MAC Address" displayName="" value="AC:22:0B:B2:23:06" />

                            <Setting id="Net Connection ID" displayName="" value="Síť Ethernet" />

                            <Setting id="NetCfgInstanceId" displayName="" value="{FF6FFC4F-9850-471C-8AC1-8D938CB98284}" />

                            <Setting id="Port" displayName="" value="Not Available" />

                            <Setting id="Product Type" displayName="" value="Realtek PCIe GBE Family Controller" />

                            <Setting id="Provider Name" displayName="" value="Realtek" />

                            <Setting id="Service Name" displayName="" value="rt640x64" />

                            <Details id="Settings" displayName="" value="">

                                <Setting id="*FlowControl" displayName="Řízení toku" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*HeaderDataSplit" displayName="Rozdělení dat hlavičky" value="Zakázáno (0)" />

                                <Setting id="*InterruptModeration" displayName="Tlumení přerušení" value="Povoleno (1)" />

                                <Setting id="*IPChecksumOffloadIPv4" displayName="Výpočet kontrolních součtů protokolu IPv4" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*JumboPacket" displayName="Jumbo rámec" value="Zakázáno (1514)" />

                                <Setting id="*LsoV2IPv4" displayName="Zpracování velkých segmentů LSO v2 (IPv4)" value="Povoleno (1)" />

                                <Setting id="*LsoV2IPv6" displayName="Zpracování velkých segmentů LSO v2 (IPv6)" value="Povoleno (1)" />

                                <Setting id="*NumRssQueues" displayName="Maximální počet front RSS" value="4 fronty (4)" />

                                <Setting id="*PMARPOffload" displayName="Snižování zatížení ARP" value="Povoleno (1)" />

                                <Setting id="*PMNSOffload" displayName="Snižování zatížení NS" value="Povoleno (1)" />

                                <Setting id="*PriorityVLANTag" displayName="Priorita a VLAN" value="Priorita a VLAN povolena (3)" />

                                <Setting id="*ReceiveBuffers" displayName="Zásobníky příjmu" value="512 (512)" />

                                <Setting id="*RSS" displayName="Škálování na straně příjmu" value="Povoleno (1)" />

                                <Setting id="*SpeedDuplex" displayName="Rychlost a přenosový režim" value="Automatické nastavení režimu provozu (0)" />

                                <Setting id="*TCPChecksumOffloadIPv4" displayName="Výpočet kontrolních součtů protokolu TCP (IPv4)" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*TCPChecksumOffloadIPv6" displayName="Výpočet kontrolních součtů protokolu TCP (IPv6)" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*TransmitBuffers" displayName="Zásobníky odesílání" value="128 (128)" />

                                <Setting id="*UDPChecksumOffloadIPv4" displayName="Výpočet kontrolních součtů protokolu UDP (IPv4)" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*UDPChecksumOffloadIPv6" displayName="Výpočet kontrolních součtů protokolu UDP (IPv6)" value="Příjem a odesílání povoleno (3)" />

                                <Setting id="*WakeOnMagicPacket" displayName="Probuzení paketem Magic" value="Povoleno (1)" />

                                <Setting id="*WakeOnPattern" displayName="Probuzení porovnávacím vzorkem" value="Povoleno (1)" />

                                <Setting id="AutoDisableGigabit" displayName="Automatická deaktivace gigabitové sítě" value="Zakázáno (0)" />

                                <Setting id="EEE" displayName="Úsporná síť Ethernet" value="Povoleno (1)" />

                                <Setting id="EnableGreenEthernet" displayName="Zelený Ethernet" value="Povoleno (1)" />

                                <Setting id="S5WakeOnLan" displayName="Shutdown Wake-On-Lan" value="Zakázáno (0)" />

                                <Setting id="WolShutdownLinkSpeed" displayName="Rychlost linky pro WOL a vypnutí" value="Nejdříve 10 Mbps (0)" />

                            </Details>

                        </Details>

                        <Details id="Qualcomm Atheros AR9485WB-EG Wireless Network Adapter" displayName="" value="">

                            <Setting id="Adapter Status" displayName="" value="Enabled" />

                            <Setting id="Adapter Type" displayName="" value="Síť Ethernet 802.3" />

                            <Setting id="CoInstallers" displayName="" value="Not Available" />

                            <Setting id="Default IP GateWay" displayName="" value="10.0.0.138" />

                            <Setting id="Device Instance Path" displayName="" value="PCI\VEN_168C&amp;DEV_0032&amp;SUBSYS_2C971A3B&amp;REV_01\4&amp;248CA053&amp;0&amp;00E1" />

                            <Setting id="DHCP Enabled" displayName="" value="Yes" />

                            <Setting id="DHCP Lease Expires" displayName="" value="01. 20. 2016 07:19 odp." />

                            <Setting id="DHCP Lease Obtained" displayName="" value="01. 19. 2016 07:19 odp." />

                            <Setting id="DHCP Server" displayName="" value="10.0.0.138" />

                            <Setting id="Driver" displayName="" value="athw10x.sys" />

                            <Setting id="Driver Date" displayName="" value="06. 16. 2015 12:00 dop." />

                            <Setting id="Driver Version" displayName="" value="10.0.0.321" />

                            <Setting id="Index" displayName="" value="0002" />

                            <Setting id="Inf Path" displayName="" value="oem36.inf" />

                            <Setting id="Inf Section" displayName="" value="ATHR_DEV_OS61_2C971A3B_3.ndi.NTamd64" />

                            <Setting id="Installed" displayName="" value="Yes" />

                            <Setting id="IP Address" displayName="" value="10.0.0.7;fe80::ad36:6f8f:490c:b094" />

                            <Setting id="IP Subnet" displayName="" value="255.255.255.0;64" />

                            <Setting id="Last Reset" displayName="" value="01. 19. 2016 07:18 odp." />

                            <Setting id="Location" displayName="" value="PCI Slot Not Available PCI bus 2,device 0, function 0 " />

                            <Setting id="MAC Address" displayName="" value="24:0A:64:16:D8:13" />

                            <Setting id="Net Connection ID" displayName="" value="Wi-Fi" />

                            <Setting id="NetCfgInstanceId" displayName="" value="{5DA99F25-A964-4518-8C9C-D9D5C5AB17BF}" />

                            <Setting id="Port" displayName="" value="Not Available" />

                            <Setting id="Product Type" displayName="" value="Qualcomm Atheros AR9485WB-EG Wireless Network Adapter" />

                            <Setting id="Provider Name" displayName="" value="Qualcomm Atheros Communications Inc." />

                            <Setting id="Service Name" displayName="" value="athr" />

                            <Details id="Settings" displayName="" value="">

                                <Setting id="*ReceiveBuffers" displayName="Receive Buffers" value="256 (256)" />

                                <Setting id="*TransmitBuffers" displayName="Transmit Buffers" value="512 (512)" />

                                <Setting id="htAdhocEnable" displayName="AdHoc 11n" value="Disable (0)" />

                                <Setting id="scanTimeValid" displayName="Scan Valid Interval" value="60 (60)" />

                                <Setting id="shortPreamble" displayName="802.11b Preamble" value="Long and Short (1)" />

                            </Details>

                        </Details>

                        <Details id="Zařízení Bluetooth (síť PAN)" displayName="" value="">

                            <Setting id="Adapter Status" displayName="" value="Enabled" />

                            <Setting id="Adapter Type" displayName="" value="Síť Ethernet 802.3" />

                            <Setting id="CoInstallers" displayName="" value="Not Available" />

                            <Setting id="Default IP GateWay" displayName="" value="Not Available" />

                            <Setting id="Device Instance Path" displayName="" value="BTH\MS_BTHPAN\7&amp;73D16E4&amp;0&amp;2" />

                            <Setting id="DHCP Enabled" displayName="" value="Yes" />

                            <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                            <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                            <Setting id="DHCP Server" displayName="" value="Not Available" />

                            <Setting id="Driver" displayName="" value="bthpan.sys" />

                            <Setting id="Driver Date" displayName="" value="06. 21. 2006 12:00 dop." />

                            <Setting id="Driver Version" displayName="" value="10.0.10240.16384" />

                            <Setting id="Index" displayName="" value="0005" />

                            <Setting id="Inf Path" displayName="" value="bthpan.inf" />

                            <Setting id="Inf Section" displayName="" value="BthPan.Install" />

                            <Setting id="Installed" displayName="" value="Yes" />

                            <Setting id="IP Address" displayName="" value="Not Available" />

                            <Setting id="IP Subnet" displayName="" value="Not Available" />

                            <Setting id="Last Reset" displayName="" value="01. 19. 2016 07:18 odp." />

                            <Setting id="Location" displayName="" value="PCI Slot Not Available, PCI Bus Not Available" />

                            <Setting id="MAC Address" displayName="" value="24:0A:64:16:D8:12" />

                            <Setting id="Net Connection ID" displayName="" value="Síťové připojení Bluetooth" />

                            <Setting id="NetCfgInstanceId" displayName="" value="{91DC4B50-33CF-4FD3-A71C-4084536C94D6}" />

                            <Setting id="Port" displayName="" value="Not Available" />

                            <Setting id="Product Type" displayName="" value="Bluetooth Device (Personal Area Network)" />

                            <Setting id="Provider Name" displayName="" value="Microsoft" />

                            <Setting id="Service Name" displayName="" value="BthPan" />

                            <Setting id="Settings" displayName="" value="" />

                        </Details>

                        <Details id="Microsoft Hosted Network Virtual Adapter" displayName="" value="">

                            <Setting id="Adapter Status" displayName="" value="Enabled" />

                            <Setting id="Adapter Type" displayName="" value="Síť Ethernet 802.3" />

                            <Setting id="CoInstallers" displayName="" value="Not Available" />

                            <Setting id="Default IP GateWay" displayName="" value="Not Available" />

                            <Setting id="Device Instance Path" displayName="" value="{5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_SAP\5&amp;BA0ABC3&amp;0&amp;04" />

                            <Setting id="DHCP Enabled" displayName="" value="No" />

                            <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                            <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                            <Setting id="DHCP Server" displayName="" value="Not Available" />

                            <Setting id="Driver" displayName="" value="vwifimp.sys" />

                            <Setting id="Driver Date" displayName="" value="06. 21. 2006 12:00 dop." />

                            <Setting id="Driver Version" displayName="" value="10.0.10240.16384" />

                            <Setting id="Index" displayName="" value="0007" />

                            <Setting id="Inf Path" displayName="" value="netvwifimp.inf" />

                            <Setting id="Inf Section" displayName="" value="vwifimp_sap.ndi" />

                            <Setting id="Installed" displayName="" value="Yes" />

                            <Setting id="IP Address" displayName="" value="Not Available" />

                            <Setting id="IP Subnet" displayName="" value="Not Available" />

                            <Setting id="Last Reset" displayName="" value="01. 19. 2016 07:18 odp." />

                            <Setting id="Location" displayName="" value="PCI Slot 4, PCI Bus Not Available" />

                            <Setting id="MAC Address" displayName="" value="46:0A:64:16:D8:13" />

                            <Setting id="Net Connection ID" displayName="" value="Připojení k místní síti* 2" />

                            <Setting id="NetCfgInstanceId" displayName="" value="{E156F2E3-ED52-42E1-98D0-046E9774F350}" />

                            <Setting id="Port" displayName="" value="Not Available" />

                            <Setting id="Product Type" displayName="" value="Microsoft Hosted Network Virtual Adapter" />

                            <Setting id="Provider Name" displayName="" value="Microsoft" />

                            <Setting id="Service Name" displayName="" value="vwifimp" />

                            <Setting id="Settings" displayName="" value="" />

                        </Details>

                        <Details id="VirtualBox Host-Only Ethernet Adapter" displayName="" value="">

                            <Setting id="Adapter Status" displayName="" value="Enabled" />

                            <Setting id="Adapter Type" displayName="" value="Síť Ethernet 802.3" />

                            <Setting id="CoInstallers" displayName="" value="Not Available" />

                            <Setting id="Default IP GateWay" displayName="" value="Not Available" />

                            <Setting id="Device Instance Path" displayName="" value="ROOT\NET\0000" />

                            <Setting id="DHCP Enabled" displayName="" value="No" />

                            <Setting id="DHCP Lease Expires" displayName="" value="Not Available" />

                            <Setting id="DHCP Lease Obtained" displayName="" value="Not Available" />

                            <Setting id="DHCP Server" displayName="" value="Not Available" />

                            <Setting id="Driver" displayName="" value="VBoxNetAdp6.sys" />

                            <Setting id="Driver Date" displayName="" value="10. 15. 2015 12:00 dop." />

                            <Setting id="Driver Version" displayName="" value="5.0.8.0" />

                            <Setting id="Index" displayName="" value="0016" />

                            <Setting id="Inf Path" displayName="" value="oem39.inf" />

                            <Setting id="Inf Section" displayName="" value="VBoxNetAdp6.ndi" />

                            <Setting id="Installed" displayName="" value="Yes" />

                            <Setting id="IP Address" displayName="" value="192.168.56.1;fe80::60ff:4452:7141:757c" />

                            <Setting id="IP Subnet" displayName="" value="255.255.255.0;64" />

                            <Setting id="Last Reset" displayName="" value="01. 19. 2016 07:18 odp." />

                            <Setting id="Location" displayName="" value="PCI Slot Not Available, PCI Bus Not Available" />

                            <Setting id="MAC Address" displayName="" value="0A:00:27:00:00:00" />

                            <Setting id="Net Connection ID" displayName="" value="VirtualBox Host-Only Network" />

                            <Setting id="NetCfgInstanceId" displayName="" value="{AE474B21-D20E-471F-B655-8CBA98B37A5F}" />

                            <Setting id="Port" displayName="" value="Not Available" />

                            <Setting id="Product Type" displayName="" value="VirtualBox Host-Only Ethernet Adapter" />

                            <Setting id="Provider Name" displayName="" value="Oracle Corporation" />

                            <Setting id="Service Name" displayName="" value="VBoxNetAdp" />

                            <Setting id="Settings" displayName="" value="" />

                        </Details>

                    </Details>

                    <Details id="Display" displayName="" value="">

                        <Details id="Intel(R) HD Graphics" displayName="" value="">

                            <Setting id="Adapter Compatibility" displayName="" value="Intel Corporation" />

                            <Setting id="Adapter DAC Type" displayName="" value="Internal" />

                            <Setting id="Bits Per Pixel" displayName="" value="32" />

                            <Setting id="Caption" displayName="" value="Intel(R) HD Graphics" />

                            <Setting id="Color Table Entries" displayName="" value="4294967296" />

                            <Setting id="PNP Device ID" displayName="" value="PCI\VEN_8086&amp;DEV_0156&amp;SUBSYS_124D1043&amp;REV_09\3&amp;11583659&amp;0&amp;10" />

                            <Setting id="Driver Date" displayName="" value="07. 10. 2015 02:00 dop." />

                            <Setting id="Driver Version" displayName="" value="10.18.10.4252" />

                            <Setting id="INF File Name" displayName="" value="oem31.inf" />

                            <Setting id="INF Section" displayName="" value="iIVBM_w81" />

                            <Setting id="Install Date" displayName="" value="Not Available" />

                            <Setting id="Installed Drivers" displayName="" value="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32" />

                            <Setting id="Last Error Code" displayName="" value="Not Available" />

                            <Setting id="Last Error Description" displayName="" value="Not Available" />

                            <Setting id="Last Reset" displayName="" value="Not Available" />

                            <Setting id="Monochrome" displayName="" value="No" />

                            <Setting id="Number of Colors" displayName="" value="4294967296" />

                            <Setting id="Number of Video Pages" displayName="" value="Not Available" />

                            <Setting id="Video Processor" displayName="" value="Intel(R) HD Graphics Family" />

                            <Setting id="Power Management Supported" displayName="" value="Not Available" />

                            <Setting id="Adapter RAM" displayName="" value="2,01 GB" />

                            <Setting id="Dedicated Video Memory" displayName="" value="Not Available" />

                            <Setting id="Availability" displayName="" value="Running or Full Power" />

                            <Setting id="Power Management Capabilities" displayName="" value="Not Available" />

                            <Setting id="Status" displayName="" value="OK" />

                            <Setting id="Scan Mode" displayName="" value="Noninterlaced" />

                            <Setting id="Video Architecture" displayName="" value="VGA" />

                            <Setting id="Video Memory" displayName="" value="Unknown" />

                            <Setting id="Refresh Rate - Current" displayName="" value="59 Hz" />

                            <Setting id="Refresh Rate - Minimum" displayName="" value="59 Hz" />

                            <Setting id="Refresh Rate - Maximum" displayName="" value="59 Hz" />

                            <Setting id="Resolution" displayName="" value="1366 X 768" />

                        </Details>

                    </Details>

                </Details>

            </SSU>

            • 3. Re: Cinema 4D ig7icd64.dll Problem
              mikec_intel

              Hi ZenPaul,

               

              The graphics support for Intel® Celeron™ 1007U is limited. Windows® 10 graphics drivers are provided with Windows® 10 updates.

               

              4th generation or higher processors are suggested for Windows® 10.

               

              Make sure your operating system and drivers are up to date.

               

              Regards,
              Mike C

              • 4. Re: Cinema 4D ig7icd64.dll Problem
                ZenPaul

                I have everythink updated... So you mean that i have to buy a higher procesor ? I cant unnistal Win10 from NTB ... Because i used upgrade  ...

                • 5. Re: Cinema 4D ig7icd64.dll Problem
                  mikec_intel

                  Hi ZenPaul,

                   

                  The graphics driver update is going to be released by Windows® 10 update. Hopefully the next version will solve your issue.

                   

                  Regards,
                  Mike C

                  • 6. Re: Cinema 4D ig7icd64.dll Problem
                    roothdw

                    Good morning


                    Happens to me the same in Cinema 4D, I have an HD 4000 and intel ig7icd64.dll error still occurs.

                    I have updated Windows 10, and the video driver to version "win64_153342" Intel® HD Graphics Driver for Windows 7 *, 8.1 *, 10 (3rd Gen & BYT) of 1/21/2016.

                     

                    What can I do?

                    Help!


                    Sorry for my English ... I'm from Colombia

                    HD 4000.PNG

                    C4D R 17 Error.PNG

                    • 7. Re: Cinema 4D ig7icd64.dll Problem
                      mikec_intel

                      Hi roothdw,

                       

                      Verify if you have the latest drivers provided with your laptop manufacturer website. It is necessary to update the Chipset (INF), Management Engine driver and graphics driver.

                       

                      Uninstall and delete the current graphics driver then, run Windows® 10 update.

                       

                      Regards,
                      Mike C

                      • 8. Re: Cinema 4D ig7icd64.dll Problem
                        roothdw

                        Good morning

                         

                        I installed Windows 7 and still has the same error.

                         

                        What can I do?

                        Help!

                        Error C4D R17 HD 4000 Windows 7.jpg

                        • 9. Re: Cinema 4D ig7icd64.dll Problem
                          mikec_intel

                          Hi roothdw,

                           

                          I would like to clarify the processor model of your notebook and the type of graphics embedded on it.

                           

                          The system has an Intel® Celeron® 1007U (2M Cache, 1.50 GHz) with the basic Intel® HD Graphics; it is different to HD Graphics 2000, 2500, 4000 or later.

                           

                          The Asus X550CA notebook is available with the processor models and graphics as follow

                          https://www.asus.com/Notebooks/X550CA/specifications/

                           

                          Intel® Core™ i7 3537U Processor          - Intel® HD Graphics 4000
                          Intel® Core™ i5 3337U Processor          - Intel® HD Graphics 4000
                          Intel® Core™ i3 3217U Processor         - Intel® HD Graphics 4000
                          Intel® ULV Pentium® 2117U Processor - Intel® HD Graphics
                          Intel® Celeron® 1007U Processor          - Intel® HD Graphics

                           

                          Latest drivers for Intel® Celeron™ 1007U, Intel® HD Graphics

                          Windows® 7: Version V9.17.10.2963.01,
                          Note: If you want to upgrade your OS from Win 7 to Win 8, to prevent software compatibility issue, please uninstall the older version driver before install the newer version driver.

                           

                          Windows® 8: Version V9.17.10.2932.01
                          Note: If you want to upgrade your OS from Win 7 to Win 8, to prevent software compatibility issue, please uninstall the older version driver before install the newer version driver.

                           

                          Windows® 8.1: Version V10.18.10.3308.02
                          Note: "Prior to Windows 8.1 upgrade, please run Windows Update and install ALL updates, including optional updates, to minimize the risk of incompatibility.
                          After the upgrade, please run Windows Update again. If you still experience issue with this device, please install this driver. (This driver is for Windows 8.1 upgrade.)"

                           

                          Windows® 10: The operating system will search and install the latest video driver available.

                           

                          The drivers are available on Asus website, sort by operating system.

                          X550CA | Notebooks | ASUS Global

                           

                          Please remember to uninstall and delete the previous graphics driver.

                           

                          Regards,
                          Mike C

                          • 10. Re: Cinema 4D ig7icd64.dll Problem
                            roothdw

                            Hi there


                            I had Windows 10 I get that error, so I decided to install Windows 7 but the error continues


                            HP EliteBook 8470p

                            Intel Core i5 3360M 2.8 Ghz

                            8 GB RAM DDR3

                            HD 4000


                            What can I do?

                            Help!

                            • 11. Re: Cinema 4D ig7icd64.dll Problem
                              mikec_intel

                              Hi roothdw,

                               

                              Please run our Intel® System Support Utility and reply with the results. I will try to help you.

                              Download Intel® System Support Utility

                               

                              Regards,
                              Mike C

                              • 12. Re: Cinema 4D ig7icd64.dll Problem
                                roothdw

                                Hello

                                 

                                Here the results in Windows 7


                                Thanks!

                                • 13. Re: Cinema 4D ig7icd64.dll Problem
                                  roothdw

                                  Hello

                                   

                                  Here the results in Windows 10


                                  Thanks!

                                  • 14. Re: Cinema 4D ig7icd64.dll Problem
                                    mikec_intel

                                    Hi roothdw,

                                     

                                    I noted you have the BIOS version F.31 on your HP EliteBook 8470p. According to your manufacturer website the latest BIOS version is F.62.

                                     

                                    I suggest you to install the latest BIOS and reinstall all the drivers and firmware using Hewlett Packard website.

                                    http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212910&swLangOid=8&swEnvOid=4060

                                     

                                    Regards,
                                    Miguel C