3 Replies Latest reply on Jan 14, 2016 8:23 AM by Amy_Intel

    Black Screen after wake up with Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352

    Economy

      Black Screen after wake up with from Energy saving mode Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352

       

      Problem:

       

      Screen (Monitor) stays black after wake up from Energy-Save-Mode (Energy Saving Mode).

       

      I uninstalled driver Intel version 15.40.14.4352 and everything is fine.

       

      Now I use windows standard driver in Windows 10 x64 : 10.18.15.4279 (24.08.2015)

       

      Every works again.

        • 1. Re: Black Screen after wake up with Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352
          Amy_Intel

          Hello, Economy:

           

          Could you please fill the following form Default level information for reporting Graphics issues, make sure to follow closely all the instructions in order to investigate this behavior.

           

          Regards,

           

          Amy.

          • 2. Re: Black Screen after wake up with Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352
            Economy

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            Black Screen after wake up with from Energy saving mode Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352

             

            Problem:

             

            Screen (Monitor) stays black after wake up from Energy-Save-Mode (Energy Saving Mode).

             

            I uninstalled driver Intel version 15.40.14.4352 and everything is fine.

             

            Now I use windows standard driver in Windows 10 x64 : 10.18.15.4279 (24.08.2015)

             

            Every works again.

            Does it fail every single time, or only sometimes?
            If you can offer a % rate please do.

            100%

            Hardware (HW)

            Brand and Model of the system.

            ASUS Z170 Deluxe

            Intell 6700-K

            RAM Kingston HyperX Fury DIMM Kit 16GB, DDR4-2666, CL15-17-17 (HX426C15FBK2/16)

            No separate Graphics Card

            Samsung SSD 950 Pro 512GB, M.2 (MZ-V5P512BW)

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No separate Graphics Card

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP:
            - HannsG HG281D
            - HannsG H281

            How much memory [RAM] in the system (see note2 below).

            8GB
            Kingston HyperX Fury DIMM Kit 16GB, DDR4-2666, CL15-17-17 (HX426C15FBK2/16)

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            No

            Hardware Stepping (see note1 below).

            2016-01-14_073405.png

            Software (SW)

            Operating System version (see note2 below).

             

            Operating System (O/S)Microsoft Windows 10 (build 10240), 64-bit
            Operating System Build (O/S)10240
            Operating System (version)10.0.10240

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            VIDEO BIOS: 1028.0

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

             

            Graphics Product [1]Intel(R) HD Graphics 530
            Graphics Driver Version10.18.15.4279
            3D AccelerationYes
            Hardware Transform & Lighting SupportYes
            Video Memory4.0 GB
            Vertex Shader Support5.0
            Pixel Shader Support5.0
            Microsoft DirectX* Version11.0

            SW or Apps version used to replicate the issue.

            Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352

            Configurations

            Single display, clone, or extended (see note2 below).

            extended

            error also exists in single display

            Display resolution & refresh rate setting of each display (see note2 below).

            1920x1200

            AC or DC mode, i.e. is power cable plugged in or not?

            AC

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. install Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352
            2. Set PC to energy saving mode
            3. wake up PC
            4. Black Screen

            ...


            Note1:

            1. Go to “Device Manager”. Double click on “Display adapters”, right click on “Intel(R) HD Graphics…” and select “Properties”, select “Details” tab, select “Hardware Ids” in Property drop-down box.  Capture this info (save as screenshot) and include as an attachment in the Intel Community Forum posting.


            NOTE2:     Please follow these instructions below to collect info for the 3 areas. This greatly helps engineering with replicating the issue and investigating and is a requirement from them.


            Intel SSU (System Support Utility): (Note - This is a new Intel tool that will eventually incorporate gathering all the data needed in one click. Targeting end of year to be fully featured. Until then, please provide the DxDiag and DispDiag as well)Download Intel® System Support Utility

            1. Download the utility
            2. Run the exe and select 'Scan'
            3. Save and include as an attachment int he Intel Community Forum


            DxDiag Instructions:

            1. Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
            2. In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
            3. Include DxDiag.txt as an attachment in the Intel Community Forum


            DispDiag Instructions:

            1. Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
            2. In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
            3. Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
            • 3. Re: Black Screen after wake up with Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 15.40.14.4352
              Amy_Intel

              I have been running some tests based on your description but everything worked fine in our systems. I would like to know if there is any particular reason that you set the energy save mode? Since this a motherboard I don't see how can it help.

               

              Regards,