Could you please fill the following form Default level information for reporting Graphics issues, make sure to follow closely all the instructions in order to investigate this behavior.
Answers (N/A if not applicable)
Provide a detailed description of the issue
Black Screen after wake up with from Energy saving mode Intel HD 530 on K6700 with Intel® Graphics Driver for Windows® 7/8.1/10* version 126.96.36.19952
Screen (Monitor) stays black after wake up from Energy-Save-Mode (Energy Saving Mode).
I uninstalled driver Intel version 188.8.131.5252 and everything is fine.
Now I use windows standard driver in Windows 10 x64 : 10.18.15.4279 (24.08.2015)
Every works again.
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
Brand and Model of the system.
ASUS Z170 Deluxe
RAM Kingston HyperX Fury DIMM Kit 16GB, DDR4-2666, CL15-17-17 (HX426C15FBK2/16)
No separate Graphics Card
Samsung SSD 950 Pro 512GB, M.2 (MZ-V5P512BW)
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
No separate Graphics Card
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
- HannsG HG281D
- HannsG H281
How much memory [RAM] in the system (see note2 below).
Kingston HyperX Fury DIMM Kit 16GB, DDR4-2666, CL15-17-17 (HX426C15FBK2/16)
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Operating System (O/S) Microsoft Windows 10 (build 10240), 64-bit Operating System Build (O/S) 10240 Operating System (version) 10.0.10240
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
VIDEO BIOS: 1028.0
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Graphics Product  Intel(R) HD Graphics 530 Graphics Driver Version 10.18.15.4279 3D Acceleration Yes Hardware Transform & Lighting Support Yes Video Memory 4.0 GB Vertex Shader Support 5.0 Pixel Shader Support 5.0 Microsoft DirectX* Version 11.0
SW or Apps version used to replicate the issue.
Intel® Graphics Driver for Windows® 7/8.1/10* version 184.108.40.20652
Single display, clone, or extended (see note2 below).
error also exists in single display
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- install Intel® Graphics Driver for Windows® 7/8.1/10* version 220.127.116.1152
- Set PC to energy saving mode
- wake up PC
- Black Screen
- Go to “Device Manager”. Double click on “Display adapters”, right click on “Intel(R) HD Graphics…” and select “Properties”, select “Details” tab, select “Hardware Ids” in Property drop-down box. Capture this info (save as screenshot) and include as an attachment in the Intel Community Forum posting.
NOTE2: Please follow these instructions below to collect info for the 3 areas. This greatly helps engineering with replicating the issue and investigating and is a requirement from them.
Intel SSU (System Support Utility): (Note - This is a new Intel tool that will eventually incorporate gathering all the data needed in one click. Targeting end of year to be fully featured. Until then, please provide the DxDiag and DispDiag as well)Download Intel® System Support Utility
- Download the utility
- Run the exe and select 'Scan'
- Save and include as an attachment int he Intel Community Forum
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
- In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum