3 Replies Latest reply on Jan 21, 2016 2:09 PM by EstebanC_Intel

    NUC memory issue

    flameman

      Hi all, I got an NUC5i5RYK. When I inserted 2*8GB 1.35v DDR3 1600 ram, it cannot open and memory error led blinks. If I insert any one of the ram into NUC, it runs well. There are total 16 chips on each ram(8 chips each side), it should be the most compatible type. Does anybody know what's the problem?

        • 1. Re: NUC memory issue
          EstebanC_Intel

          Hello, flameman:

           

          Thank you for contacting the Intel® Communities.

           

          I would like to provide you with the memory types that are supported by the Intel® NUC Kit NUC5i5RYK (DDR3L-1333/1600 1.35V SO-DIMM).

           

          Now, your RAM modules should have a sticker with the part number this part number regularly starts with letters and also has numbers, if you search that in Google, you should be prompt with the manufacturer website and the specs of the module.

           

          After finding the correct module specs, you should be able to verify the compatibility with the NUC (DDR3L-1333/1600 1.35V SO-DIMM).

           

          If you would like to, you can provide me with this part number so I can check this.

           

          Troubleshooting steps that you can perform:

           

          1. Test each RAM module in each DIMM slots.

          2. Test the system with different RAM modules.

           

          I look forward to hearing from your outcome.

           

          Regards,

          Esteban C

          • 2. Re: NUC memory issue
            flameman

            Thanks EstebanC.

             

            Here's my RAM module: TED3L8G1600C11-SBK, which should be perfectly compatible with the NUC (DDR3L-1333/1600 1.35V SO-DIMM)

             

            I tested part of the trouble shooting steps, and it turns out to be:

            1. each RAM module in the lower DIMM slot works. but when move to the higher slot, it doesn't work.

            2. Currently I do not have different RAM module to test the system.

             

            Do you have any idea what's going on?

             

            Bests,

            • 3. Re: NUC memory issue
              EstebanC_Intel

              Hello, flameman:

               

              I would say that it is a bad DIMM slot so before going with the warranty.

               

              Make sure you have the latest BIOS installed in your system.

               

              Contact Support

              Regards,

              Esteban C