At this stage this issue is under investigation, no further details have been provided yet, I would recommend to check Drivers & Software for further driver releases. However you can try the following workaround; install the latest version of the Graphics Driver from our site, Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen], I would recommend a manual installation of the driver. Here are the instructions for the How to Manually Install a Driver in Microsoft Windows 8* or Windows...
Here is a helpful link that might help you to fix this issue;
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For further information you can check the following link Errors Reported By Microsoft for Graphics Drivers.
Thank you for the information. I downloaded "win64_154014.4352.zip" and manually updated the driver. After installation, there is one odd thing: when I look at the Intel HD Graphics 515 properties, (from the device manager), the driver version displays as, Driver version: 184.108.40.20652 (Drive Date 12/15/2015), and not as what I downloaded. What is going on there?
Furthermore, before I updated to the latest driver, when I clicked on the driver tab and clicked on, "Update Driver...", then chose, "Search automatically for updated driver software", this did not find the latest driver for me. All it said was, "Windows has determined the driver software for your device is up to date". This option does not seem to really do anything, but does have the other option to manually install a driver.
Moreover, the other day I downloaded and used the "Intel driver update utility". This did not find any new graphics drivers for me. All it keeps finding is the same two drivers; a Bluetooth and a Wireless driver called, "Bluetooth Intel PROSet/Wireless Software for Bluetooth technology for MS Windows 10 64-bit Installed version 220.127.116.11 Latest Version 17.1.1532.1814" and "Wireless Intel PROSet/Wireless Software and Drivers (Windows 10 64-bit) Installed version 18.104.22.168 Latest Version 18.21.0". I know the bluetooth driver has been updated, I checked under the device manager, but I am not sure where to find the other driver. It is weird how it keep showing these two drivers whenever I scan with this software. Would be nice to get all these squared away too.
Thank you very much.
I have the same problem with the display driver and I also minimize the dark screen and everything is back when I click Firefox. I have a new laptop, ebay is generally the problem site where the display driver stops working, and I also tried the advised fix to no avail. My laptop tells me I have the correct driver installed.
Using Windows 10 64Bit
Processor = Intel(R) Core(TM) i7-6500U CPU @ 2.50 GHz 2.59 GHz
Display Adapter = the Intel(R) HD Graphics 520
Laptop = HP Envy x360 Convertible
I'll keep following this thread for updates
Yes, the steps described in post 1 were followed. At the end, a message appeared that the computer was already running the correct driver. Thank you.
cdb, have you tried to contact your computer manufacturer in regard to this matter? This issue is being investigated from our end but it is possible that this could be resolved with a customized driver that it should be provided by your computer manufacturer.