Thank you for joining the Intel communities.
The SSD is not seeing in the BIOS or in Windows?
By any chance do you have the M.2 model number?
Have you tried testing the SSD in another system if it is possible?
Did the unit work before and then failed or it never worked?
Please try accessing the BIOS by pressing F2 on your keyboard while the system is booting, click on advance, then click devices, select SATA, you will see an option that it says hard disk pre-delay, you will see a cero, try to put in 5 or 10 to then press F10 to save the changes.
Your system will restart so you can check SSD is recognized.
Please let me know if this information can help you.
- Check if it appears in BIOS
- if don't, check plug.
- if yes, download Gparted to a pendrive so you can format it prior to install windows.
Hope this can help you
Thank you for the answer.
I have try all your tricks, but the SSD is not seeing in the BIOS.
Today i have change the SSD with this model: Kingston M.2 SSD 240 GB, Nero ........ same result!
I honestly do not know what to do
I have mount M.2 in other pc with sata adapter and work fine!
At this point what I recommend trying to do a firmware update on your M.2 drive to see if it can be recognized in the BIOS, you will need to contact you SSD manufacturer for firmware update.