5 Replies Latest reply on Jan 14, 2016 10:27 AM by Amy_Intel

    VIDEO_TDR_FAILURE when extending monitor on HD4000

    Svarog

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      When I try to extend display to two external monitors, the screen begins to flicker, and eventually BSOD appears saying VIDEO_TDR_FAILURE occured

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Each and every time, with only one exception: if I set both displays to 1024x768 resolution prior to extending display, this does not happen(tried 2 times, both times it worked).

      Hardware (HW)

      Brand and Model of the system.

      Lenovo G580 laptop

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Nope. Only Intel HD4000 inside.

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      Two Samsung S24D300 displays on Intel(R) HD Graphics 4000

       

      How much memory [RAM] in the system (see note2 below).

      16GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      One VGA + one HDMI to DVI cable

      Hardware Stepping (see note1 below).

      Attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 10

      Version    10.0.10586 Build 10586

       

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      2137.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      10.18.10.4276

       

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Extended

      Display resolution & refresh rate setting of each display (see note2 below).

      1920 x 1080 for both monitors

      AC or DC mode, i.e. is power cable plugged in or not?

      Power cable plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Plug in two displays to laptop: 1 using VGA cable, the other using HDMI to DVI adapter cable
      2. Right Click Desktop and select
        Graphics Options => Output To => Extended Desktop => Digital Display + Monitor

      Altenatively: Enter windows resolution settings disable built-in monitor, and set two external monitors to extended desktop.

       

       


      ...