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Did this work fine before and then failed or you have this problem from the beginning?
If it worked fine before try to do a system restore or if you think that this is happening after new software was install go ahead and uninstall the software.
Make sure you have all the drivers install chipset driver, Intel® Management engine etc. you can download all your drivers here:
Try running Windows updates and if you have some time update the BIOS to the latest version.
Please try uninstalling the Intel® graphics driver and then do a clean installation of the driver.
I hope this can help you.
This is a brand new computer, so it failed from the beginning. Of all those things, I think the only action I could take is uninstall the graphics driver and reinstall it (since I already installed the chipset and mgmt software, have the latest BIOS, etc). I'll try that and report back.
Thanks for replying, I look forward of hearing from you
So I reinstalled the video driver. The problem is the same. The problem appears only in certain circumstances. I recorded The Daily Show. At a certain point they showed a clip from a movie. That's when the video gets all sluggish. It simply does not work correctly. It freezes. And moves from one frozen moment to another. I've seen it do this on other recoded tv shows where there is a film clip. Strange!
I am not from Intel, but since you mention film clip, maybe experiment with the following?
You can get to Intel's Graphics Properties settings by something like right clicking on your desktop and choosing that item.
Then click their Video icon, then click Image Enhancement, then click Advanced.
You should see a setting Film Mode Detection which has a checkmark by default Enable. Try to change it to Disable, then Apply.
Let Intel know if that makes a difference?
The setting made no difference, even after I rebooted.
It is definitely a 'film' issue. When I play a recorded film (that is, a movie recorded from cable TV) it simply does not work.
At this point we have not seen these errors before and we don’t have other reports.
Are you using high quality HDMI cable? Try with different cable or a different refresh rate.