3 Replies Latest reply on Jan 5, 2016 11:00 AM by Amy_Intel

    Mouse hover actions for buttons and menu items stop working; ghost menus; (almost) no clicks work


      I have been having this rendering issue for more than 3 months now and it persists after several OS re-installs.

      Resolving this problem is of extreme importance to me since many of the programs I rely on are affected. Reverting to an older Windows version is not an option for me.


      Affected programs:

      • Mocha Pro 4.1.3, IDA Pro 6.8, VLC Player & qBitTorrent (all versions)
      • overall countless new and old programs affected


      How to reproduce:

      • I can reproduce it successfully every time
      • Move the mouse from one sub-menu item that expands (SS1) to another (SS2) for a few times (usually around 10 is enough)
      • It can also happen by interacting with any other UI elements in the program (although takes a few more clicks)


      SS1: [IMG]


      SS2: [IMG]



      • Mouse stops highlighting any buttons or menu items in the whole program - if you hover over anything that's supposed to have a hover action (like these menus) - nothing will happen, as if the mouse isn't there
      • Clicks will also only work in less than 10% of all scenarios
      • 'Ghost' menus (only the shadows of the drop-down menus are visible) will as well start appearing from some hover actions
      • UI of the affected program suddenly becomes very slow, laggy and choppy when the bug is triggered
      • Every program effected by the bug will not exit properly no matter what and the process will stay running forever, unless closed via task manager
      • The only solution is to restart the program


      Troubleshooting done:

      • old versions of the same software
      • new versions of the same software
      • all compatibility settings
      • all possible integrated and dedicated GPU drivers (from both laptop manufacturer websites & official websites)
      • fully disabling Windows animations
      • re-installing my computer 3 times

      My guess (as of 4th of January, 2016):

      As far as I can technically describe the issue, I think that the hovering effect of the mouse gets 'stuck' in one place (the place where the glitch initially occurs) and it stays there forever, despite the movement of the actual mouse.



      Thank you!



      Screenshots (just a few of the many problems):


      IDA Pro:







      Mocha Pro 4.1.3: