Intel HD4400

[RV1]

Hello Intel Community! I'm new here, and I came here because Lenovo couldn't help me.

A little info

• Computer: Lenovo ThinkPad S3 Yoga 14
• Graphics cards: Intel HD 4400 and nVidia GeForce 840m
• CPU: Intel Core i5-4210
• OS: Windows 10 Home build 1511 (got all the latest updates)

And here is my problem. The HD4400 is the display driver on this computer, and I have no issues with that. What happens however, when I try to run something a bit demanding (even BlueStacks) or start a Skype call I get error messages - the whole thing is explained

Hello Intel Community! I'm new here, and I came here because Lenovo couldn't help me.

A little info

• Computer: Lenovo ThinkPad S3 Yoga 14
• Graphics cards: Intel HD 4400 and nVidia GeForce 840m
• CPU: Intel Core i5-4210
• OS: Windows 10 Home build 1511 (got all the latest updates)

And here is my problem. The HD4400 is the display driver on this computer, and I have no issues with that. What happens however, when I try to run something a bit demanding (even BlueStacks) or start a Skype call I get error messages - the whole thing is explained over here at

https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/TPY-14-Intel-Graphics-Display-Driver-issue/m-p/2198363# M12038 ">over here. What is left to mention is that Lenovo has put out a Intel Graphics Driver Update - for the TPY14 that has the HD5500 (different model in the same line). So I doubt it will work for me. The link to that driver update is given in a reply to the thread I have linked.

I also checked using Intel Driver Update Utility 2.1 and it said it wouldn't recommend me to update to Intel's driver as I am running one customized by Lenovo.

Anybody know what to do? Because it's very annoying if I can't really use it for anything other than running Chrome and Photoshop.

Cheers, thanks in advance.

[Amy_C_Intel]

Hello, ramthecowy:

Could you please check the link that you provided? I try to access it but the webpage is not available.

Regards,

Amy.

[RV1]

Ahh very sorry @Amy_Intel, and sorry for my slow reply.

Yes, I shall paste the link in here directly.

https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/TPY-14-Intel-Graphics-Display-Driver-issue/m-p/2198356# M12036 Re: TPY 14 - Intel Graphics Display Driver issue - Lenovo Community

[Amy_C_Intel]

Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

[RV1]

It is 10.18.15.4248

[Amy_C_Intel]

Please try installing these drivers https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] and http://www.geforce.com/drivers/results/96885 Drivers | GeForce.

Regards,

[RV1]

Hello again Amy, thanks!

I already have the latest nVidia drivers, but are you sure those Intel drivers will work? Your own Intel Driver Update Utility recommended me not to do so... I just need to make sure.

[Amy_C_Intel]

The driver that you have currently installed is from your computer manufacturer, this driver is customized made to work with all the features on your computer. Our driver is a generic version you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install a Driver in Microsoft Windows 8* or Windows.... but before doing that I would strongly recommend to contact Lenovo, even though you already contact them, in order to obtain more feedback in regard to his matter.

Regards,