1 Reply Latest reply on Jan 3, 2016 11:38 PM by MrX18

    Intel 7260 loses connection

    Tom111

      Every so often I stop being able to connect to the internet. It's quite irregular, happening from once every 5 minutes to once every two hours or so. The issue is fixed by a card reset. However, I don't want to have to do this every time this happens.

       

      I've tried many things, including re-installing drivers, re-seating the card, buying new aerials and nothing works.

      I think it's a driver issue though. It shows up in Event Viewer. I have included the XML summary of the events below

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="NETwNb64" />

       

       

      <EventID Qualifiers="24576">8000</EventID>

       

       

      <Level>4</Level>

       

       

      <Task>0</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:58.068682200Z" />

       

       

      <EventRecordID>23358</EventRecordID>

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>\Device\NDMP1</Data>

       

       

      <Data>Intel(R) Dual Band Wireless-AC 7260</Data>

       

       

      <Binary>000008000200380000000000401F006000000000000000000000000000000000000000000000000057445256E8020000</Binary>

       

      </EventData>

      </Event>

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />

       

       

      <EventID>10002</EventID>

       

       

      <Version>0</Version>

       

       

      <Level>3</Level>

       

       

      <Task>0</Task>

       

       

      <Opcode>0</Opcode>

       

       

      <Keywords>0x4000000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:58.152740200Z" />

       

       

      <EventRecordID>23359</EventRecordID>

       

       

      <Correlation />

       

       

      <Execution ProcessID="972" ThreadID="2752" />

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security UserID="S-1-5-18" />

       

      </System>

       

      - <EventData>

       

       

      <Data Name="ExtensibleModulePath">C:\WINDOWS\System32\IWMSSvc.dll</Data>

       

      </EventData>

      </Event>

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="NETwNb64" />

       

       

      <EventID Qualifiers="16384">7036</EventID>

       

       

      <Level>4</Level>

       

       

      <Task>0</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:58.881181900Z" />

       

       

      <EventRecordID>23360</EventRecordID>

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>\Device\NDMP8</Data>

       

       

      <Data>Intel(R) Dual Band Wireless-AC 7260</Data>

       

       

      <Binary>0000080002003800000000007C1B00400000000000000000000000000000000000000000000000005744525638040000</Binary>

       

      </EventData>

      </Event>

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="NETwNb64" />

       

       

      <EventID Qualifiers="24576">7001</EventID>

       

       

      <Level>4</Level>

       

       

      <Task>0</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:58.881181900Z" />

       

       

      <EventRecordID>23361</EventRecordID>

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>\Device\NDMP8</Data>

       

       

      <Data>Intel(R) Dual Band Wireless-AC 7260</Data>

       

       

      <Binary>000008000200380000000000591B00600000000000000000000000000000000000000000000000004D4D414371010000</Binary>

       

      </EventData>

      </Event>

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="NETwNb64" />

       

       

      <EventID Qualifiers="24576">7001</EventID>

       

       

      <Level>4</Level>

       

       

      <Task>0</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:58.881181900Z" />

       

       

      <EventRecordID>23362</EventRecordID>

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>\Device\NDMP8</Data>

       

       

      <Data>Intel(R) Dual Band Wireless-AC 7260</Data>

       

       

      <Binary>000008000200380000000000591B00600000000000000000000000000000000000000000000000004D4D414323230000</Binary>

       

      </EventData>

      </Event>

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />

       

       

      <EventID>10001</EventID>

       

       

      <Version>0</Version>

       

       

      <Level>4</Level>

       

       

      <Task>0</Task>

       

       

      <Opcode>0</Opcode>

       

       

      <Keywords>0x4000000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:57:59.993745000Z" />

       

       

      <EventRecordID>23363</EventRecordID>

       

       

      <Correlation />

       

       

      <Execution ProcessID="972" ThreadID="1060" />

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security UserID="S-1-5-18" />

       

      </System>

       

      - <EventData>

       

       

      <Data Name="ExtensibleModulePath">C:\WINDOWS\System32\IWMSSvc.dll</Data>

       

      </EventData>

      </Event>

       

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Microsoft-Windows-Diagnostics-Networking" Guid="{36C23E18-0E66-11D9-BBEB-505054503030}" />

       

       

      <EventID>5000</EventID>

       

       

      <Version>1</Version>

       

       

      <Level>4</Level>

       

       

      <Task>6</Task>

       

       

      <Opcode>0</Opcode>

       

       

      <Keywords>0x4000400000000001</Keywords>

       

       

      <TimeCreated SystemTime="2016-01-02T12:58:15.178675800Z" />

       

       

      <EventRecordID>23364</EventRecordID>

       

       

      <Correlation ActivityID="{06A8649E-D9BC-4BE3-A971-14C4921A2C65}" />

       

       

      <Execution ProcessID="1016" ThreadID="1488" />

       

       

      <Channel>System</Channel>

       

       

      <Computer>TOM-PC</Computer>

       

       

      <Security UserID="S-1-5-19" />

       

      </System>

       

      - <EventData>

       

       

      <Data Name="RootCause">The default gateway is not available The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.</Data>

       

       

      <Data Name="RootCauseGUID">{BAA4467D-8F57-4739-879B-2CF78298177B}</Data>

       

       

      <Data Name="RepairOption">Reset the "Wi-Fi 2" adapter This can sometimes resolve an intermittent problem.</Data>

       

       

      <Data Name="RepairGUID">{07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}</Data>

       

       

      <Data Name="SecondsRequired">70</Data>

       

       

      <Data Name="SIDTypeRequired">80</Data>

       

       

      <Data Name="HelperClassName">AddressAcquisition</Data>

       

       

      <Data Name="InterfaceDesc">Wi-Fi 2</Data>

       

       

      <Data Name="InterfaceGUID">{26C94FA4-5EA0-468A-BFD8-5A267FFACCC6}</Data>

       

      </EventData>

      </Event>

       

       

      There are no events on the Router log - it did not crash. It must be on the computer's end.

       

      Thanks for reading. Hope that someone has a solution for it.