1 Reply Latest reply on Jan 7, 2016 7:40 AM by Amy_Intel

    "Display driver intel hd graphics for windows 8(R) stopped responding and has succesfully recovered" with new Dell laptop

    GuyTD

      I have just bought a new laptop from Dell - Inspiron 15 7559

      My OS is Windows 10 64bit

       

      However, I've seen the following message several times.

       

      Display Driver stopped responding and has recovered

      Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered.

      Click image for larger version.   Name: 20150807_142052-0500_Display driver stopped responding and has recovered.jpg  Views: 314  Size: 15.6 KB  ID: 29260

       

      When it happens, my laptop screen goes black for a few seconds and then recovers.

      I've updated my display drivers to the latest available from Dell's site.

      I am unable to update these further from Intel's site as I receive the following popup:

       

      error.gif

      Any ideas as to what I should do?

      I assume the issue is due to a driver issue??

       

      System information from Intel detection attached.