JillRT

[JTayl15]

I don't know whether I am in the right place for asking this question, but I have just updated my Intel(R) HD Graphics 4000 and since then, my computer turns itself off when I am away from it for 10 mins or more. The lights on the computer are on but the screen is saying that there is no signal detected. it then takes about 3-4 mins to start up again. It seems to be OK while I am working on the computer.

[Amy_C_Intel]

Hello, JillRT,

Could please provided us with the following information;

• Driver version installed. Go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
• Computer model.
• Processor model.
• Operating system.

Regards,

Amy.

[JTayl15]

Hello Amy,

These are the details

Time of this report: 12/30/2015, 09:18:57

Machine name: OWNER-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 10/12/12 15:48:07 Ver: 10.03

Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Memory: 16384MB RAM

Available OS Memory: 16074MB RAM

[Amy_C_Intel]

You are missing the computer model and the driver version, please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,