3 Replies Latest reply on Jan 12, 2016 10:03 AM by Amy_Intel

    JillRT

    JillRT

      I don't know whether I am in the right place for asking this question, but I have just updated my Intel(R) HD Graphics 4000 and since then, my computer turns itself off when I am away from it for 10 mins or more.  The lights on the computer are on but the screen is saying that there is no signal detected.  it then takes about 3-4 mins to start up again.  It seems to be OK while I am working on the computer.

        • 1. Re: JillRT
          Amy_Intel

          Hello, JillRT,

           

          Could please provided us with the following information;

           

          • Driver version installed. Go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
          • Computer model.
          • Processor model.
          • Operating system.

           

          Regards,

           

          Amy.

          • 2. Re: JillRT
            JillRT

            Hello Amy,

            These are the details

             

             

            Time of this report: 12/30/2015, 09:18:57

             

                   Machine name: OWNER-PC

             

               Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)

             

                       Language: English (Regional Setting: English)

             

            System Manufacturer: System manufacturer

             

                   System Model: System Product Name

             

                           BIOS: BIOS Date: 10/12/12 15:48:07 Ver: 10.03

             

                      Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

             

                         Memory: 16384MB RAM

             

            Available OS Memory: 16074MB RAM

             

            • 3. Re: JillRT
              Amy_Intel

              You are missing the computer model and the driver version, please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

               

              Regards,