1 Reply Latest reply on Dec 31, 2015 11:06 AM by Amy_Intel

    Display Driver Itel HD Graphic Driver for Window 10 (R) stopped responding and has successfully recovered Toshiiba P75-A7200 Sattellite

    jjwl

      Hi to all:

      Thanks for your attention! I have just recently built a new desktop, everything seems to working fine except for the graphic driver. The computer screen goes blank and restart following with error message mentioned in the title, the problem mainly occurs after extensive period of use of MS Excel. I have already made contact with Microsoft and they could not offers any solution to this problem. I have intel i5-6500 with no graphic driver with driver version, 20.19.15.4352, which i have recently updated. The full window error report is as follows:

       

      Event Name: LiveKernelEvent

      Response: Not available

      Cab Id: 5dc779a3-26a1-421d-807a-38d22040874c

       

      Problem signature:

      P1: 141

      P2: ffffe0011b9cd4c0

      P3: fffff800b36a20f0

      P4: 0

      P5: 1b70

      P6: 10_0_10240

      P7: 0_0

      P8: 768_1

      P9:

      P10:

       

      Attached files:

      C:\Windows\LiveKernelReports\WATCHDOG\WD-20151229-2225.dmp

      C:\Users\jay\AppData\Local\Temp\WER-165135937-0.sysdata.xml

      C:\Users\jay\AppData\Local\Temp\WERC7C8.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_d7ce4db5deb424189404eed785bc11d2e19d_00000000_cab_0a87d5d1

       

      Analysis symbol:

      Rechecking for solution: 0

      Report ID: 1a77686e-ae7b-11e5-9bc6-408d5c5915d9

      Report Status: 0

      Hashed bucket:

       

      Many Thanks !!!