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    Bad Video Streaming Performance with Pentium G4400 and i5-6500 (Skylake HD Graphics 510/530 iGPU)

    Coldplayer

      Hi!

       

      I just built a new system around 4K monitor and an Intel Pentium G4400 (Skylake) with the Intel HD Graphics 510 iGPU.

       

      I hope you guys can help me with my problem.

       

      Thx

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Performance problems with 4K Youtube videos and performance problems with flash videos in general (regardless of resolution) in fullscreen.

       

      4K Youtube stutters and it's being delivered via VP9 codec.

      e.g. COSTA RICA IN 4K 60fps (ULTRA HD) w/ Freefly Movi - YouTube at 4k resolution

       

      Normal flash videos have tearing and stuttering in full screen mode. In window mode they seem to be fine.

      e.g. VIDEO/EC-RED-BULL-SALZBURG-UPC-VIENNA-CAPITALS | LAOLA1.tv

       

      Brower being used: Google Chrome

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      100% - every time

      Hardware (HW)

      Brand and Model of the system.

      Own built

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      Only Intel HD 510 iGPU from the Pentium G4400

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP

      LG 27MU67-B

      3840x2160 resolution @60Hz via Displayport

      How much memory [RAM] in the system (see note2 below).

      8GB

      Crucial DIMM 8GB, DDR4-2133, CL15-15-15 (CT8G4DFD8213)

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Mainboard: ASUS Z170I Pro Gaming (90MB0MQ0-M0EAY0)

      Hardware Stepping (see note1 below).

      HardwareStepping.gif

      Software (SW)

      Operating System version (see note2 below).

      Microsoft Windows 10 Home (10.0.10586)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1020.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      HD Graphics 510 only: 20.19.15.4331

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      3840x2160 resolution @60Hz via Displayport

      AC or DC mode, i.e. is power cable plugged in or not?

      AC (power cable plugged in directly from the wall)

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Open link in Chrome (see description)
      2. For Youtube video: Set to 4k resolution
      3. For flash video: Wait until commercial pre roll is over
      4. For flash video: Set to full screen


      For flash - Here is an example video:

      Flash Video Stuttering on Chrome vs Edge - YouTube

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