Bad Video Streaming Performance with Pentium G4400 and i5-6500 (Skylake HD Graphics 510/530 iGPU)

MZ3 · ‎12-26-2015

Hi!

I just built a new system around 4K monitor and an Intel Pentium G4400 (Skylake) with the Intel HD Graphics 510 iGPU.

I hope you guys can help me with my problem.

Thx

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Performance problems with 4K Youtube videos and performance problems with flash videos in general (regardless of resolution) in fullscreen.

4K Youtube stutters and it's being delivered via VP9 codec.

e.g. https://youtu.be/iNJdPyoqt8U COSTA RICA IN 4K 60fps (ULTRA HD) w/ Freefly Movi - YouTube at 4k resolution

Normal flash videos have tearing and stuttering in full screen mode. In window mode they seem to be fine.

e.g. http://www.laola1.tv/de-at/video/ec-red-bull-salzburg-upc-vienna-capitals/447798.html VIDEO/EC-RED-BULL-SALZBURG-UPC-VIENNA-CAPITALS | LAOLA1.tv

Brower being used: Google Chrome

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

100% - every time

Hardware (HW)

Brand and Model of the system.

Own built

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Only Intel HD 510 iGPU from the Pentium G4400

Make and model of any Displays that are used to see the issue <span style="font-style: inherit; font-size: 13.3333px; font-family: intel-clear, arial, helvetica, 'helvetica neue', verdana, s...

MZ3 · ‎12-27-2015

Unfortunately it's getting worse.

Now it's not only the streaming problem, it's also the case that when I am resizing the browser window of Microsft Edge to a certain size, the whole screen turns black.

I cannot reproduce it consistantly but I made a video:

https://youtu.be/Pc1QkKZg3CA Black screen when resizing Microsoft Edge window - YouTube

Is something broken with my hardware?

Please responde...

Amy_C_Intel · ‎12-28-2015

Hello, Coldplayer:

I noticed that you have an older driver, have you tried with the following driver version https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]?

Regards,

Amy.

MZ3 · ‎12-28-2015

Thanks for your feedback.

Same thing. Still bad flash performance and blackouts when resizing

I have now: 20.19.15.4352

(I even wiped the whole system and installed it freshly)

Amy_C_Intel · ‎12-29-2015

Have you tried installing the driver from ASUS https://www.asus.com/Motherboards/Z170I-PRO-GAMING/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170I-PRO-GAMING/HelpDesk_Download/?

Regards,

Amy.

MZ3 · ‎12-29-2015

That's what I did at first but tried the new Intel drivers. Always the same problem.

It seems like these drivers are far away from a final release

Amy_C_Intel · ‎12-30-2015

Let run some tests in regard to this behavior but in the meantime I would need from you to fill out this form , I know that you already added some information but in order to investigate this I would need all the information requested on that post.

Regards.

MZ3 · ‎12-31-2015

In the meantime the whole thing got so furstrating that I maybe did a rather dumb thing.

I gave back the Pentium G4400 and traded it for an i5-6500. All problems remain the same (flash video problems and youtube problems). Only the Microsoft Edge problem with the screen going black after resizing wasn't seen anymore since the change to the i5. (but that doesn't mean anything since it wasn't that easy to reproduce)

Anyways - I filled out the whole again now with the new information on the i5-6500. Should we maybe change the thread title?

(the Intel System Support Utility does not run because it demands "admin rights" although I am logged in with my admin account - see screenshot)

What's next?

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Performance problems with 4K Youtube videos and performance problems with flash videos in general (regardless of resolution) in fullscreen.

4K Youtube stutters (via VP9 codec):

e.g. https://youtu.be/iNJdPyoqt8U COSTA RICA IN 4K 60fps (ULTRA HD) w/ Freefly Movi - YouTube at 4k resolution

Normal flash videos have tearing and stuttering in full screen mode. In window mode they seem to be fine.

e.g. http://www.laola1.tv/de-at/video/ec-red-bull-salzburg-upc-vienna-capitals/447798.html VIDEO/EC-RED-BULL-SALZBURG-UPC-VIENNA-CAPITALS | LAOLA1.tv

Brower being used: Google Chrome

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

100% - every time

Hardware (HW)

Brand and Model of the system.

Own built

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Only Intel HD 530 iGPU from i5-6500

<p sty...

MZ3 · ‎01-01-2016

Unfortunately, also the Microsoft Edge resizing issues is back again. Changing the CPU made no difference to any of the problems.

(fyi, I changed the thread name)

Amy_C_Intel · ‎01-05-2016

Thank you for filling the form.

We have seen some cases where there are graphics memory leaks and according to your information this is similar behavior, at this stage this issue is under investigation, no further details have been provided yet.

Regards,

MZ3 · ‎02-01-2016

Hi!

Any news? It's not very satisfying - to say the least.

Regards

Amy_C_Intel · ‎02-02-2016

This is still under investigation, no further details have been provided yet. Please keep on checking the https://downloadcenter.intel.com/ Drivers & Software for future driver releases.

Regards,

MZ3 · ‎03-06-2016

It's been over 2 months now.

I encountered another problem. GoPro Studio (video editing program) doesn't even start properly - the graphics divers crash.

Any solution here? This is inacceptable from a company like Intel.

Amy_C_Intel · ‎03-07-2016

Please try to install the Beta driver https://downloadcenter.intel.com/download/25749/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40], I would recommend following these steps http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... and I would also recommend updating your BIOS version to the latest version at https://www.asus.com/Motherboards/Z170I-PRO-GAMING/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170I-PRO-GAMING/HelpDesk_Download/.

Regards,

MZ3 · ‎03-12-2016

Updated Bios.

Updated to BETA Drivers.

Did not help. Actually I bought this cpu for video editing. Good job Intel!

https://youtu.be/CPyNxVmVP3w GoPro Studio crashing on Intel i5-6500 integrated Graphics (Skylake) - YouTube

Amy_C_Intel · ‎03-14-2016

I have been researching about this and it seems that it could be related to GoPro and Windows® 10, see here for that information: https://community.gopro.com/t5/GoPro-App-for-Desktop/GoPro-Studio-crashes-on-Windows-10/td-p/2266 GoPro Studio crashes on Windows 10 - GOPRO SUPPORT HUB and https://community.gopro.com/t5/GoPro-App-for-Desktop/GoPro-Studio-Crashing/td-p/2575/page/2 GoPro Studio Crashing - Page 2 - GOPRO SUPPORT HUB. However, I will be running some tests, I will let you know.

Regards,

MZ3 · ‎03-15-2016

Thanks for investigating.

I have tried to google for known issues with GoPro Studio and all I found was related to general instable behaviour every once in a while.

However never directly on startup of the program. And also as you notice on the video the notification that pops up. This is in German. However it indicates that the graphics drivers crashed and have been reloaded.

Amy_C_Intel · ‎03-16-2016

I have been testing this behavior, but unfortunately I have not been able to replicate it. I clicked on the GoPro Studio and it worked fine.

Have you tried contacting GoPro in regard to this crashing issue?

Regards,

MZ3 · ‎03-20-2016

Hello Amy!

No I have not contacted GoPro - however it seems like they have released a new version of GoPro Studio (when they launched their Desktop App) and now it is working.

However I am suffering from very, very poor performance. Whatever it is - I am note sure anymore. (trying to find some reports of users of a Skylake CPU in combination with GoPro Studio)

MZ3 · ‎03-20-2016

Ok. The GoPro problem is solved. It was a rather stupid mistake by myself.

PPunn · ‎03-21-2016

All answer help me alot