9 Replies Latest reply on Jul 23, 2016 8:50 AM by 殷仲玮

    INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.

    殷仲玮

      My INTEL 750 NVME PCI-E 1.2TB use the 1007 version driver, it is installed as the system booting disk. When the computer sleep(no hibernate, it is off), the driver is missing.

       

      Only after rescan the hardware,the hard disk was be found again.

       

      I was get many times red screen aftet the computer go to sleep and must reboot the system by reset button. I do not know the reason.

       

      Then yesterday I began a test, install a new windows 7 system at a SATA HDD and the INTEL 750 NVME PCI-E 1.2TB SSD be the second disk. Then I find the driver is missing after resume from sleep. Only after rescan the hardware,the hard disk was be found again.

        • 1. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
          jonathan_intel

          Hello,

          Here are a few things to check about this condition:

           

          - Make sure you Download Intel® Solid-State Drive Data Center Family for NVMe Drivers

          - Confirm that your are using a PCIe* Gen 3.0 x4 slot.

          - Check the Computer Manufacturer Support Websites and make sure you are using the most recent BIOS for your motherboard.

          - Some systems may take longer to initialize PCIe drives. Please go to the computer BIOS and try disabling Fast boot, or other similar technology that may cause the PC to come up before the SSD is ready.

           

          For further assistance, let us know additional details about your system.

           

          PC brand and model, motherboard, BIOS version.
          Are you booting from the 750? or is it working as a secondary drive?

          • 2. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
            殷仲玮

                  CPU                                        HexaCore Intel Core i7-5930K, 3500 MHz (35 x 100)

                  MAINBOARD                                          Asus X99-E WS  (7 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Dual Gigabit LAN)

                 

                  RAM                                          32672 MB  (DDR4-2133 DDR4 SDRAM)

                  DIMM-A1: G Skill F4-2666C15-8GRKB                 8 GB DDR4-2133 DDR4 SDRAM  (19-15-15-35 @ 1066 MHz)  (18-15-15-35 @ 1066 MHz)  (16-15-15-35 @ 1066 MHz)  (15-15-15-35 @ 1066 MHz)  (14-14-14-34 @ 1037 MHz)  (13-13-13-31 @ 962 MHz)  (12-12-12-29 @ 888 MHz)  (11-11-11-27 @ 814 MHz)  (9-9-9-22 @ 666 MHz)

                  DIMM-B1: G Skill F4-2666C15-8GRKB                 8 GB DDR4-2133 DDR4 SDRAM  (19-15-15-35 @ 1066 MHz)  (18-15-15-35 @ 1066 MHz)  (16-15-15-35 @ 1066 MHz)  (15-15-15-35 @ 1066 MHz)  (14-14-14-34 @ 1037 MHz)  (13-13-13-31 @ 962 MHz)  (12-12-12-29 @ 888 MHz)  (11-11-11-27 @ 814 MHz)  (9-9-9-22 @ 666 MHz)

                  DIMM-C1: G Skill F4-2666C15-8GRKB                 8 GB DDR4-2133 DDR4 SDRAM  (19-15-15-35 @ 1066 MHz)  (18-15-15-35 @ 1066 MHz)  (16-15-15-35 @ 1066 MHz)  (15-15-15-35 @ 1066 MHz)  (14-14-14-34 @ 1037 MHz)  (13-13-13-31 @ 962 MHz)  (12-12-12-29 @ 888 MHz)  (11-11-11-27 @ 814 MHz)  (9-9-9-22 @ 666 MHz)

                  DIMM-D1: G Skill F4-2666C15-8GRKB                 8 GB DDR4-2133 DDR4 SDRAM  (19-15-15-35 @ 1066 MHz)  (18-15-15-35 @ 1066 MHz)  (16-15-15-35 @ 1066 MHz)  (15-15-15-35 @ 1066 MHz)  (14-14-14-34 @ 1037 MHz)  (13-13-13-31 @ 962 MHz)  (12-12-12-29 @ 888 MHz)  (11-11-11-27 @ 814 MHz)  (9-9-9-22 @ 666 MHz)

                  BIOS TYPE                                         AMI (06/12/2015)

             

             

                DISPLAY:

                  DISPLAY                                        NVIDIA GeForce GTX 980 Ti  (6 GB)

                  DISPLAY                                        NVIDIA GeForce GTX 980 Ti  (6 GB)

                  DISPLAY                                        NVIDIA GeForce GTX 980 Ti  (6 GB)

                  DISPLAY                                        NVIDIA GeForce GTX 980 Ti  (6 GB)

                  3D                                          nVIDIA GeForce GTX 980 Ti

                  MONITOR                                            Dell UltraSharp U2415  [24" LCD]  (0VDV348J168L)

             

                multimedia:

                  SOUND                                        Creative SB X-Fi Audio Controller

                  SOUND                                        nVIDIA HDMI/DP @ nVIDIA GM200 - High Definition Audio Controller

             

                存储设备:

                  IDE CONTROLLER                                        Intel(R) 9 Series Chipset Family SATA AHCI Controller

                  IDE CONTROLLER                                        Intel(R) C610 series/X99 chipset sSATA AHCI Controller 1 - 8D62

                  CONTROLLER                                        Asmedia 106x SATA Controller

                  CONTROLLER                                        Asmedia 106x SATA Controller

                  CONTROLLER                                        Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series

                  CONTROLLER                                        Marvell 92xx SATA 6G Controller

                  HARD DISK                                        NVMe INTEL SSDPEDMW01 SCSI Disk Device  (1117 GB)

                  HARD DISK                                        Romex RAMDISK SCSI Device  (16 GB)

                  HARD DISK                                        ST3000VX000-1ES166 ATA Device  (3000 GB, 7200 RPM, SATA-III)

                  VIRUAL DRIVER                                        DTSOFT Virtual CdRom Device

             

             

                  NETWORK                                        Intel(R) Ethernet Connection (2) I218-LM 

                  NETWORK                                        Intel(R) I210 Gigabit Network Connection

                  NETWORK                                        TAP-Windows Adapter V9

                  NETWORK                                        VMware Virtual Ethernet Adapter for VMnet1 

                  NETWORK                                        VMware Virtual Ethernet Adapter for VMnet8 

             

             

                  USB2 CONTROLLER                                       Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 1

                  USB2 CONTROLLER                                       Intel Wellsburg PCH - USB 2.0 EHCI Host Controller 2

                  USB3 CONTROLLER                                       ASMedia ASM1142 USB 3.0 xHCI Controller

                  USB3 CONTROLLER                                       Intel Wellsburg PCH - USB 3.0 xHCI Host Controller

             

             

                DMI:

                  DMI BIOS manufacture                                     American Megatrends Inc.

                  DMI BIOS VERSION                                     1201

                  DMI manufacture                                     ASUS

             

                  DMI mainboard                                      X99-E WS

            • 3. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
              殷仲玮

              I using the newest 1007 driver version

              Only the BIOS version is not newest, I need test the 1302 Bios.

              • 4. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
                殷仲玮

                I update the bios to the newest 1302 and close the "fastboot" option, but the situation is same.

                When the system go to sleep, the store controller "Intel(R) Solid-State Drive P3700/P3600/P3500/750 Series" is disappear in the Device Manager, only after you reflesh it then appear again.

                • 5. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
                  殷仲玮

                  I close intel speedstep and same as this option to avoid the powermanager to close the disk not properly. In windows system I close the PCI-E LPM option.

                  • 6. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
                    殷仲玮

                    I found even at windows 10 , use the driver of microsoft instead of the intel's driver, the system still go to freezen after resume from sleep.

                    I guess:

                    1. The 750's firmware has some bug.

                    2. The windows sleep mode has some bug with nvme.

                    3. The x99 bios has some bug with nvme.

                    • 7. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
                      jonathan_intel

                      Please try the following actions:

                       

                      - Download Intel® Solid-State Drive Toolbox, then use the tool to update the SSD firmware to the most recent version.

                       

                      - Review the document: Booting from an NVMe* PCIe* Intel SSD. There are many configuration examples for different motherboards, choose the closest match and make sure that your system is configured properly.

                      • 8. Re: INTEL 750 NVME PCI-E 1.2TB When the computer sleep(no hibernate, it is off), the driver is missing.
                        殷仲玮

                        Dear

                              Yesterday I update the driver to 1.5.0.1002, and found this issue is still appear. I install the  Intel® Solid-State Drive Toolbox 3.3.6, but the firmware is 8EV10174, I already update to this version.

                              I also try to update the mainboard firmware, but the 1302 version is the lastest I could use, the newest version 2209 or 3201 ... is lead my computer to crash or blackscreen. These newest version is for the Broadwell-EP CPU or Broadwell-E CPU, not for my CPU.

                             So, the only thing I could do is turn on the Away mode in Win7.  At least the system would not frozen after a long time idle status.

                             Does Intel could do any things for me?