We would like to mention that Intel does not support custom integration of wireless adapters. The end user is not authorized to install these wireless adapters. They can only be installed by the manufacturer or its authorized representative.
Each laptop computer original equipment manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. The software provided has not been verified by your laptop manufacturer as to compatibility or other operation.
In our best effort, we advise you to try the following actions:
1. Manually download and install the most recent driver version for the wireless adapter according to your OS (18.21.0 for current Windows® versions):
2. If the issue persists, you will need to review the Driver advanced settings. You can start by matching the ones from the advisory:
Thanks jonathan, but it didn't work. I updated the drivers and configured the card, but I still can't play Steam games with it. I can only play if I disable everything from the Advanced settings tab, and am forced to use 802.11g standard. Isn't there any other way to set the card to 801.11n standard without messing the advanced settings?
If your Access point supports 802.11n, you may try disabling some of the AC features in the advanced settings:
HT mode: HT mode
U-APSD Support: Disabled
- Make sure you have the most recent Firmware for you Access point.
- Disable Authentication in the router, and check if the connection improves.
- If your Network works in the 2.4 GHz band, try disabling the Bluetooth device in your PC.