Could you please let us know the following:
- Confirm the driver version installed. Go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
- Do you get any error message?
- What kind of crash do you get? If you can attach a screenshot of the issue, it will help to narrow this matter.
- Operating system.
- CPU model.
- Computer model.
- Have you contacted your computer manufacturer in regard to this matter? It's possible that your computer requires a customized driver that it might provide a fix for issue like this one
Thank you Amy,
Driver Version: 10.18.15.4256
The error message I get is about my graphics driver failing, though sadly I haven't been able to capture it via screen shot, I only see it for a very brief moment and I'm not sure what kind of crash it is.
The operating system I'm using is Windows 10
I think my CPU Model is: Intel Core i5 4210U (1.70 GHz)
and that my Computer model is: X555LA-DB51
I have not contacted the manufacturer yet, that was my next step but I wanted to see if there was anything I can do first.
Please try installing the following driver Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen], if the issue persists try installing the driver from your computer manufacturer X555LA | Notebooks | ASUS USA.