2 Replies Latest reply on Dec 28, 2015 5:57 AM by Amy_Intel

    Intel HD 4000 / GT 640M issue of games going to black screen




      I recently updated the family PC (Dell XPS all-in-one)to Windows 10. I have found issues with most games running in full screen mode. I get only black screen with sound as the game runs in the background. If I run it in window mode graphics work fine; Portal 2, Dungeon Defenders, StarWars Battlefront II... all old games so not stressing the machine. I have many more but I keep them aligned with what the machine can handle.


      I have the latest graphic's drivers (win10\64bit) and I have spent a lot of time trying to tweak the Geforce Control Panel to no avail. PC works fine until game is launched in full screen mode and then only audio. Lame... Not willing to lower my expectations or reinstall windows 10. I will fall back to Window 8.1 only as a last resort (suck). At my wits end on this issue as numerous Google searches have not helped.


      Basic Hardware information

          Motherboard: Dell XPS One 2710

          Central Processing Unit(CPU): Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz

          Physical Memory: 8 GB

          Video Card X 2

              Intel(R) HD Graphics 4000 [v15.33.39.4276 (8/16/15)].

              NVIDIA GeForce GT 640M [v361.43 (12/21/15)].

          Audio Device X 4

              Realtek High Definition Audio