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Windows 10 64-bit with 15.40.10.4300: visual corruption upon waking from sleep

AH2
Beginner
1,902 Views

Hello

I recently purchased a Eurocom Sky MX5 laptop with a 6820HK CPU + GTX 980M discrete GPU. With the hybrid graphics option enabled in the bios (Nvidia Optimus), the Intel gpu is enabled and handling graphics in the Windows desktop. In this situation, when waking the laptop from sleep, the display is all visual noise. Something like this image: http://img13.deviantart.net/8f45/i/2009/361/b/c/mathmap_random_rgb_by_nevit.png http://img13.deviantart.net/8f45/i/2009/361/b/c/mathmap_random_rgb_by_nevit.png (what I get is slightly more regular, but the general "random rgb values" theme is the same).

When I switch to only using the discrete GPU in the bios, the issue disappears, so I'm assuming it's a Windows 10 + Intel driver issue.

How would I go about collecting data that could be useful for debugging this problem?

Thanks and have a nice day,

Avi

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Allan_J_Intel1
Employee
364 Views

Please fill out this form, that way I can try to replicate this problem.

Allan.

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AH2
Beginner
364 Views

Hi

So turns out I was really dumb. I was sure I had installed the latest drivers (15.40.10.4300), but I had 10.xx.xx.xxxx drivers installed instead. I updated them and the problem is now gone.

Really sorry. Could a mod please delete this thread?

Thanks and sorry again.

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Allan_J_Intel1
Employee
364 Views

Nice to hear you were able to fix this issue with graphics driver update. Thanks for sharing your results.

Allan.

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