7 Replies Latest reply on Mar 23, 2016 8:51 AM by allan_intel

    windows 10 intel hd 4600 memory leak

    kledan

      Hello,

      I have desktop with i7, graphics intel hd 4600, 8GB ram. A few days ago i've installed windows 10.

      When i use microsoft driver for my graphics card system uses 1,2GB ram.

      But... when i install driver Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] OR Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40] system uses 5,6GB.

      System works stable but i cannot run virtual machines or other things that needs more memory.

      I'm sure that it's problem with this because i following system monitor when i uninstall drivers for graphics card.

      What can i do to repair that problem?

        • 1. Re: windows 10 intel hd 4600 memory leak
          allan_intel

          Please fill out this form and I will try to replicate this issue:

          Default level information for reporting Graphics issues

           

          Allan.

          • 2. Re: windows 10 intel hd 4600 memory leak
            kledan

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            When I install intel driver for hd 4600 my ram usage increased from 1.2GB to 5.9GB.

            Does it fail every single time, or only sometimes?
            If you can offer a % rate please do.

            100%

            Hardware (HW)

            Brand and Model of the system.

            windows 10 pro 64 bit

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            only intel graphics. it's desktop.

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP

            How much memory [RAM] in the system (see note2 below).

            8 GB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            between desktop and monitor i use hdmi cable connected to motherboard. Graphic card is on procesor i7-4790

            Hardware Stepping (see note1 below).

            Clipboard01.jpg

            Software (SW)

            Operating System version (see note2 below).

            windows 10 pro 64 bit

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            "system bios wideo 2179.0"

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            "10.18.15.4256"

            SW or Apps version used to replicate the issue.

             

            Configurations

            Single display, clone, or extended (see note2 below).

            single display

            Display resolution & refresh rate setting of each display (see note2 below).

            1920x1080, 60p

            AC or DC mode, i.e. is power cable plugged in or not?

            AC

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Install driver manually (last version stable or beta)

            or

            1. Wait for autoupdate form system
            2. After instalation (i see intel driver icon in tray) open system monitor
            3. I see high ram usage always. Restart don't help.
            4. When i uninstall intel software, uninstall intel driver manually i have with microsoft driver for graphics 1.2GB ram usage
            5. when i have internet system automatically detect my situation and install driver.


            • 3. Re: windows 10 intel hd 4600 memory leak
              allan_intel

              I have installed the latest beta driver version 4326 but I am not getting same issue as you described.

              Please post pictures where your computer shows memory usage.

               

              Allan.

              • 4. Re: windows 10 intel hd 4600 memory leak
                Bryce@Intel

                kledan

                Could you please post pictures showing memory usage?

                 

                1. With latest driver, take a pic

                2. Roll back to previous driver, take a pic

                3. Uninstall graphics driver, take a pic

                • 5. Re: windows 10 intel hd 4600 memory leak
                  Bryce@Intel

                  Hi kledan

                  Development is pinging me on this one needing more info still from you. Could you help provide so we can investigate further? Appreciate it!

                  • 6. Re: windows 10 intel hd 4600 memory leak
                    kledan

                    Hi

                    I cant't find out what is wrong so I decided to wait. And... Today everything works. I was installed driver from January but the problem sometimes shows up. And after some windows updates now everything works. I have opened chrome... and I have used 2,9/8GB.

                    Thanks for your help.

                    • 7. Re: windows 10 intel hd 4600 memory leak
                      allan_intel

                      Great to hear the computer is working again.

                       

                      Allan.