Thank you for contacting the Intel Communities.
We do have support for Chipsets software online via Online Service Request, Live Chat, here or over the phone.
Regarding the driver download, have you tried uninstalling/reinstalling the tool and test the behavior?
Also, by looking for the component name or model, you can find all the related downloads at Drivers & Software
If you would like to, you can provide me with the model of your product and the OS used so I can find the drivers for you.
Please let me know.