If the program is installed but it does not open, it may actually indicate a problem in the OS (corruption, virus, etc). Here are a few things to consider about this:
- Make sure your Antivirus is up to date, and that your PC is free of infections.
- Check your PC for Windows Updates.
- If the issue persists, confirm that the software is properly installed:
1. Please go to Control Panel, Programs, Uninstall a Program, Select Intel® SSD Toolbox and uninstall it. Reboot the PC after the process.