1 Reply Latest reply on Dec 17, 2015 11:41 AM by EstebanC_Intel

    WIndows 10 not recognising my cores or am i being stupid?

    ConnorMcGregor

      Hello guys, so to start, i'll show you printscreens of what i mean.

       

      On Windows 8.1 i had realtemp and it showed my Processor (Intel Core I7-3630Qm 2.4ghz) temperature on 4 different spaces (4 different cores i'm assuming) and after the upgrade to windows 10 it shows this: http://prntscr.com/9eyfgs

       

      Also running CPU-Z: http://prntscr.com/9eyfua

       

      And I also ran the Intel Processor Diagnostic Tool: http://prntscr.com/9eygbt

       

      And before you say msconfig>boot>whatever i'll show it now: http://prntscr.com/9eyhb7

       

      ^3 is the maximum i can get, but when i pop device manager it shows this: http://prntscr.com/9eyi27

       

       

      So my question is, is everything running alright or do i really have a problem? And if i really do have one, what shall i do to solve it?

       

      P.S - I'm also running my antivirus scan and malware bytes. Thanks in advance, hope to get a reply.



      EDIT: TaskManager -> http://prntscr.com/9ez7gm shows 2 cores and 3 Logic Processors

        • 1. Re: WIndows 10 not recognising my cores or am i being stupid?
          EstebanC_Intel

          Hello ConnorMcGregor:

           

          Thank you for contacting the Intel Communities.

           

          I would like to verify some information.

           

          -Have you checked your BIOS if all the cores are enabled?

          -Is your device compatible with Windows 10*?

          -Have you installed all the drivers from the OEM website? (Chipset, Management Engine, etc)

          -Have you contacted the manufacturer of the device?

           

          It is important to download the drivers directly form the manufacturer website of your device. This is a tray processor which means that it is going to be used in mobile devices or pre-build systems.

           

          The reason why it is recommended to download the drivers there is that they may have special settings of features that may not be present in the drivers provided by Intel, which could lead to issues.

           

          Do not hesitate to advise me if you encounter with any additional questions.

           

          Regards,

          Esteban C