Thank you for contacting the Intel Communities.
I would like to verify some information.
-Have you checked your BIOS if all the cores are enabled?
-Is your device compatible with Windows 10*?
-Have you installed all the drivers from the OEM website? (Chipset, Management Engine, etc)
-Have you contacted the manufacturer of the device?
It is important to download the drivers directly form the manufacturer website of your device. This is a tray processor which means that it is going to be used in mobile devices or pre-build systems.
The reason why it is recommended to download the drivers there is that they may have special settings of features that may not be present in the drivers provided by Intel, which could lead to issues.
Do not hesitate to advise me if you encounter with any additional questions.