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P Envy 15t with Intel HD 530 flicks randomly

DSerr4
Beginner
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Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Led screen flicks random. It's like i turned off and on in less than half a second

Does it fail every single time, or only sometimes?

 

If you can offer a % rate please do.

Sometimes. Connecting an external monitor as extended Desktop is working properly (no flicks on external, problem remains on main LED panel)

Hardware (HW)

Brand and Model of the system.

HP Envy 15t

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

16GB

Provide any other hardware needed to replicate the issue.

 

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Hardware Stepping (see note1 below).

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Allan_J_Intel1
Employee
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This behavior has been escalated to our engineering team and we are just waiting for any update on this matter. I still do not have an estimate time of resolution. Fixes and known issues are posted on the driver release notes.

Allan.

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