1 Reply Latest reply on Dec 17, 2015 12:11 PM by allan_intel

    P Envy 15t with Intel HD 530 flicks randomly

    Danarman

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Led screen flicks random. It's like i turned off and on in less than half a second

      Does it fail every single time, or only sometimes?
      If you can offer a % rate please do.

      Sometimes. Connecting an external monitor as extended Desktop is working properly (no flicks on external, problem remains on main LED panel)

      Hardware (HW)

      Brand and Model of the system.

      HP Envy 15t

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      16GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro x64 v10.0.10586

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      10.18.15.4279

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

      Extended

      Display resolution & refresh rate setting of each display (see note2 below).

      Laptop: 1920x1080 60Hz
      External Monitor:
      1920x1080  60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

       

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

       

      Have Intel i7-6700HQ.

      Laptop flat panel flicks randomly... sometimes at start, then 20 minutes after, or 5min. No temperature issue (HWMonitor shows 42C).

      Tried to install latest Intel HD 530 driver but appears an error about "can't continue installation".