7 Replies Latest reply on Dec 28, 2009 10:29 PM by Minami

    Unable to install Toolbox V1.2


      Hi all,


      I have just successfully updated my SSD to 02HD, thanks to the valuable advice by Mr Wolf.


      However, when I tried to install the toolbox, which I think is the step to follow the update, I received the following error messages:


      Error Message.png


      Error Message2.png

      Can anyone help? TIA!


      System Information obtained from Intel(R) Matrix Storage Console


      OS Name: Microsoft Windows XP Professional

      OS Version: 5.1.2600 Service Pack 3 Build 2600

      System Name: PORTEGER500

      System Manufacturer: TOSHIBA

      System Model: Portable PC

      Processor: Intel(R) Core(TM)2 CPU U7600 @ 1.20GHz

      BIOS Version/Date: TOSHIBA Version 1.60, 03/04/2008

      Language: ENU


      Serial ATA Information

      Intel Serial ATA Controller: Intel(R) 82801GBM SATA AHCI Controller

      Number of Serial ATA ports: 1

      Driver Version:

      Serial ATA Plug-In Version:

      Language Resource Version of the Serial ATA Plug-In:

      ISDI Library Version:

      Hard Drive 0

      Status: Normal

      Device Port: 0

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 1

      Model: INTEL SSDSA2M080G2GC

      Serial Number: CVPO9355009N080BGN

      Firmware: 2CV102HD

      Native Command Queuing Support: Yes

      Size: 74.5 GB

        • 1. Re: Unable to install Toolbox V1.2

          The path intel tries to create is "Intel® Solid-State Drive Toolbox", the problem is the "®" caracter, looks like the code to this caracter is invalid in the path for your language/ISO code. My guess is that In you language the char code represents another char that is invalid in path.

          I dont know if this helps, but you could try to goto control pannel in region and language and at least try to change the "Language for non-Unicode programs " to english so see if it works...or try to change your language/iso code...You could also try to see if intel has a local chinese site with a localised version of the software....

          • 2. Re: Unable to install Toolbox V1.2

            Mr Wolf,


            As usual, many thanks for your great advice. However, although I have Chinese and Japanese programs on my system, my OS is set to English. So is the non-unicode setting. I don't know how to change the ISO code though.

            • 3. Re: Unable to install Toolbox V1.2

              When you install the toolbox you have the option to change the installation path.

              At some point it asks for the instalation folder:

              "C:\Program Files\Intel\Intel® Solid-State Drive Toolbox\"


              If you can make to this point in instalation, just delete the "®" character from the instalation folder name.

              • 4. Re: Unable to install Toolbox V1.2

                Hi Mr Wolf,


                Thank you for your reply. But no, I did not get to that stage. The above screenshots were the first two responses from the installation program after it was clicked.

                • 5. Re: Unable to install Toolbox V1.2

                  I also tried downloading and installing the installer from Intel's China website, but no luck. FYI.

                  • 6. Re: Unable to install Toolbox V1.2

                    Try this I have windows 7 but could be the same in xp:

                    1. Open a command prompt (with administration rights just in case you need them to do the install)

                    2. goto to the directory where "Intel SSD Toolbox - v1.2.0.000.msi" is.

                    3. execute this command (copy/past it to command prompt):

                    msiexec /i "Intel SSD Toolbox - v1.2.0.000.msi" TARGETDIR="C:\Program Files\Intel\Intel Solid-State Drive Toolbox\"


                    This changes the install directory....it works here in win7, try to see if it works in your system.

                    • 7. Re: Unable to install Toolbox V1.2

                      Hi Mr Wolf,


                      Thank you. It works! I will do a comparison of before and after optimization and report back.