5 Replies Latest reply on Dec 28, 2015 10:13 AM by Amy_Intel

    HD 5500  HDCP compatibility

    BaileyP

      I cannot play any HD video at all. Not in Amazon Prime. Not in iTunes. Both applications (iTunes & Amazon) tell me my device is not HDCP compatible. I have an ASUS 2-in-1 running Windows 10 with an HD 5500 graphics card and i5-5200 CPU @ 2.20GHz.

       

      I re-installed iTunes and re-downloaded movies several times. I reinstalled Windows. I have verified all drivers are up to date several times.

       

      I am at my troubleshooting limit and am starting to lose my mind.

       

      PLEASE HELP!!!