9 Replies Latest reply on Jan 19, 2016 1:51 PM by mikec_intel

    USB 3.0 drivers missing

    extraleft

      Need help ! my usb 3.0 drivers are missing and how to i need to get them back ? It was this :

      -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) and USB Root Hub (xHCI)

      This because my usb 3.0 port not detecting any external disk . Im using windows 10 .

      Screenshot (12).png

        • 1. Re: USB 3.0 drivers missing
          mikec_intel

          Hi extraleft,

           

          Could you please provide with more information of your system? I will need motherboard model and processor at least. If you have an Intel motherboard, the drivers available are for Windows® 7, 8 and 8.1.

           

          I suggest you to verify BIOS settings, check if UEFI and Legacy Boot are enable then; I recommend you to run Windows® 10 update utility, it will provide with all the missing drivers.

           

          The chipset and Management Engine drivers need to be updated first.

           

          Regards,
          Mike C

          • 2. Re: USB 3.0 drivers missing
            extraleft

            Hi mikec_intel

             

            Here is my system information :

             

            OS NameMicrosoft Windows 10 Home Single Language
            Version10.0.10240 Build 10240
            Other OS DescriptionNot Available
            OS ManufacturerMicrosoft Corporation
            System NameASUS
            System ManufacturerASUSTeK COMPUTER INC.
            System ModelX450CC
            System Typex64-based PC
            System SKUASUS-NotebookSKU
            ProcessorIntel(R) Core(TM) i5-3337U CPU @ 1.80GHz, 1801 Mhz, 2 Core(s), 4 Logical Processor(s)
            BIOS Version/DateAmerican Megatrends Inc. X450CC.205, 8/5/2013
            SMBIOS Version2.7
            Embedded Controller Version255.255
            BIOS ModeUEFI
            BaseBoard ManufacturerASUSTeK COMPUTER INC.
            BaseBoard ModelNot Available
            BaseBoard NameBase Board
            Platform RoleMobile
            Secure Boot StateOn
            PCR7 ConfigurationBinding Not Possible
            Windows DirectoryC:\WINDOWS
            System DirectoryC:\WINDOWS\system32
            Boot Device\Device\HarddiskVolume1
            LocaleUnited States
            Hardware Abstraction LayerVersion = "10.0.10240.16392"
            User NameAsus\User
            Time ZoneMalay Peninsula Standard Time
            Installed Physical Memory (RAM)4.00 GB
            Total Physical Memory3.89 GB
            Available Physical Memory1.92 GB
            Total Virtual Memory7.64 GB
            Available Virtual Memory5.26 GB
            Page File Space3.75 GB
            Page FileC:\pagefile.sys
            Hyper-V - VM Monitor Mode ExtensionsYes
            Hyper-V - Second Level Address Translation ExtensionsYes
            Hyper-V - Virtualization Enabled in FirmwareYes
            Hyper-V - Data Execution ProtectionYes
            • 3. Re: USB 3.0 drivers missing
              Michel@89

              Hi, I'm having the same problem, could you fix it?

              • 4. Re: USB 3.0 drivers missing
                mikec_intel

                Hi extraleft and Michel@89,

                 

                I suggest you to update the BIOS. I noted you are using BIOS version 205 and the latest version is 210. Update the drivers available at Asus website too.

                http://www.asus.com/my/Notebooks/X450CC/HelpDesk_Download/

                 

                Regards,
                Mike C

                • 5. Re: USB 3.0 drivers missing
                  Michel@89

                  Hi mikec_intel,

                   

                  My notebook is an ASUS X453MA, and I already have my latest BIOS version, downloaded from the ASUS website, so as the drivers, I'm running a Windows10 Pro Edition and Asus doesn't provides any driver for usb 3.0 in their website,

                   

                  thanks for your help anyway

                   

                  Regards,

                  Michel U

                  • 6. Re: USB 3.0 drivers missing
                    Michel@89

                    I should mention that the notebook came with bios UEFI boot enabled and I changed it to Legacy in order to be able of install a Windows7 Pro edition, because in UEFI mode, it gave me some problems

                    • 7. Re: USB 3.0 drivers missing
                      mikec_intel

                      Hi Michel@89

                       

                      In many computers if UEFI is disable USB 3.0 ports will work as USB 2.0 only. Windows® 7 is considered as Legacy.

                      Double check if the BIOS of your computer has the option to set UEFI and Legacy boot enable at the same time.

                       

                      Regards,
                      Mike C

                      • 8. Re: USB 3.0 drivers missing
                        Michel@89

                        Hi mikec_intel,

                         

                        I finally solved my problem, it was very simple. There is a label named USB configuration in BIOS setup and it has an option named XHCI configuration, this option was disabled, I guess that happened when I updated the BIOS. So I just enable This option and now everything is OK.

                         

                        Thanks for your help,

                        Regards,

                        Michel U

                        • 9. Re: USB 3.0 drivers missing
                          mikec_intel

                          Hi Michel@89,

                           

                          Thank you for your feedback. Extensible Host Controller Interface activates the compatibility of USB ports with version 3.0.

                           

                          Regards,
                          Mike C