Graphics
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Problem with my graphics driver

SSiei
Beginner
2,526 Views

Been having problems with my Intel 4600 HD for a few weeks now and am wondering if there's any fix. I installed windows 10 months ago and an error started popping now out of the blue that my windows 8 (?!) driver stopped responding. At first it would blue screen my pc, then I updated to a beta driver through Driver Talent now it just flashes my screen for a bit and restarts. Problem is it does it so often its annoying. I can't watch videos anymore without being interrupted. The beta driver also messed up the colors of my screen. It all seems way more dimmed than it should be and it flickers to its previous state for a few seconds every once in a while. Sadly my laptop is from Toshiba and Intel Download Center prevents me from updating the drivers because they are not from Toshiba. And based on my recent experience with customer support, i heavily doubt they can help.

Thanks

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6 Replies
Amy_C_Intel
Employee
455 Views

Hello Sheittanis,

Could you please let us know your laptop model?

If your laptop does not allow you to install our generic drivers that means that your computer needs customized drivers that should be provided by Toshiba, see here for more information http://www.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Error Message: Computer Manufacturer Graphics Driver Detected. However, you can override this behavior with a manual installation http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*, try that method with this driver https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]. I would also recommend to run the Windows Updates in order to get all the drivers up to date.

Here is a helpful link that might help you to fix this issue;

http://www.drivethelife.com/windows-drivers/how-to-fix-display-driver-stopped-responding-and-has-recovered-on-windows-10-8-7-xp-vista.html How to Fix the "Display Driver Stopped Responding and Has Recovered" Error | OSToto

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

For further information you can check the following link http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics Drivers — Errors Reported By Microsoft*.

Regards,

Amy.

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SSiei
Beginner
455 Views

I cant install it manually, it says its already updated to the latest version. But my version is dated on 17/07/2015, am guessing thats way too old. I've already tried all the methods in that link apart from method 3 increasing gpu processing power, which am not sure I should mess up with that

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Amy_C_Intel
Employee
455 Views

Have you tried contacting Toshiba in order to get a customized driver?

Could you please let us know your laptop model?

Could you please let us know the driver version you're running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards

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SSiei
Beginner
455 Views

Yeah I have. Worst support ever. 3 times so far. One time they had no idea why i was experiencing the problem. Next time I asked for new drivers and the guy actually asked me "why would u even want to update your drivers?" even after i told him I had problems with my GPU. And its also been around a month that I got a topic up on toshiba support forums, no1 seems to care.

Toshiba Qosmio X70-A-12. Driver is 10.18.15.4526 dated 17/07/2015

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Amy_C_Intel
Employee
455 Views

 

Please let me know if this is your computer model http://www.toshiba.co.uk/discontinued-products/qosmio-x70-a-12w/ Qosmio X70-A-12W - Toshiba, if this is correct please try the following;

Uninstall the current driver version that you have installed and try to install this version https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] following the instructions for the manual installation (mentioned above). Once done, try to update the driver version for the NVIDIA® Graphics card at the following link http://www.geforce.com/drivers/results/96081 Drivers | GeForce.

Regards.

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SSiei
Beginner
455 Views

Yeah thats the one.

I tried doing that method and it didnt work until I tried it while having my internet connection disabled + deleting all drivers when I uninstalled my previous ones. My current drivers are dated 1/10/2015, Version 20.19.15.4300. Am hoping these are the latest ones and that they work. :<

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